Consigned Sealed Delivered Omdömen 

MASSIVE SCAM
Just like the others i noticed my items were sold 4 months ago but any communication with customer service or the Marylebone shop only provided apologies and no information about payment. If anyone managed to get their money back please let me know. I have a claim of more than £3000 and not sure going to court will get me anything and would need to spend extra money. Would speaking to the police help?

I consigned a dress and never heard back. Only when I asked them to return the dress to me, did they mention it had sold. No payment so far though and I have followed up numerous times over the past months - they always use the excuse that “they are chasing the accounting team” but given the time they take and the reviews here I have 0 faith. Sad that I might have to take further action.

From the very beginning this has been a bad experience and three years on communication, or lack thereof, continues to be a major problem. I consigned a few items. One pair of shoes sold ok. But I also consigned a Preen dress. £800 new. Worn once to Royal Ascot. 3 years on despite multiple requests to have it returned I have received no communication other than a standard response saying they’ll ’request an update from the sales team’. Do not consign to them. Stick with Vinted. UPDATE: I am considering suing in Small Claims so checked to see what outstanding judgements there are. 9 unsatisfied judgements totally about £22k. Largest for over £6k which is probably rent. But various around the £1-2k mark. The shop in Notting Hill has been repossessed by the landlord and there is a sign saying that items in the shop are now the property of the landlord. So good luck seeing any of those again. May just chalk this up to experience. But then again, quite fun to accompany the enforcement team and choose something from the Marylebone shop as compensation. Of course that would mean some other unlucky consigner losing out…😞 . Amazingly it’s still trading and they’re still posting on Instagram

AVOID AT ALL COSTS. My mum and I have been chasing these guys for 8MONTHS to be paid for items they have sold. We are repeatedly ignored, they have blocked all phone lines and ignore all Instagram DMs. Judging by the reviews, they owe hundreds of customers thousands of pounds. They simply sell your items and then don’t pay you for them. This company is a complete SCAM.

I urge everyone to submit a claim against them using the small claims court, I have now done this and it seems issuing proceedings against them is the only route, also please report the business to trading standards.

I will not stop until I am paid what I am owed, and I urge you all to do the same.

Edit: the reply to this is ridiculous - I have sent countless emails and had zero response. You have my details. Equally you have not responded to my claim in the small claims court. I will continue with this and am happy to go to court if that’s what it takes to hold this company accountable for its appalling behaviour.

The items were authentic and they had a purse my daughter wanted from Burberry that was no longer being manufactured. Purchased that purse and an Hermes scarf. Both were in very good condition. The purse had a small spot on it and the scarf didn't have the box, but overall I was very pleased.

I sold 3 items nearly a year ago and I haven't received any updates on when I'll be paid for them.

I’m adding to the chorus here.

I consigned several items in March,

I haven’t received any communication back. I have phoned, whatsapped, emailed and had various excuses.

CSD please take this as your final notice before I lodge a court case. You have acted horrendously to all consigners.

Absolute SCAM. Do not trust this business. I had to submit a Court Claim for stolen goods, as they do not pay out.
I had a very frustrating experience with CSD Consignors that I feel compelled to share. I entrusted them with my coat, which they accepted for sale after quoting a price of £700. A couple of weeks later, I wanted to retrieve my coat when I noticed it wasn't listed on their website and it was missing from their store as well.

When I inquired about getting it back, I was shocked to find out that my coat had already been sold—information I only learned through my own effort to ask. This lack of communication is incredibly concerning; I would have never known it was sold if I hadn’t reached out.

Since that day, which was on May 12, I've been chasing them for updates. I have sent multiple emails and visited the store several times, only to be told that "someone will be in touch with you shortly." Unfortunately, no one ever follows up with me. I've repeatedly asked for details about the sale, but I receive no answers.

As I read more reviews, I see that I'm not alone in this experience — many others have faced similar issues with poor communication and lack of accountability from CSD. I deeply regret not reading these reviews before consignment.

If you're considering consigning with CSD, I strongly recommend looking elsewhere. Once they have your items, it seems they disappear and leave you in the dark.

Great service, lovely staff :)

Hi, The item was received in excellent condition, very well packaged and arrived promptly.
I have bought 2-3 items recently and the customer service is very efficient and items are reasonably priced.
Thank you

The small claims court have sent CSD a decree to pay me however I still have not received payment. I will have to arrange HCEO enforcement to recover my funds next
They are thieves and scammers! It is hard to believe it has gotten to this point but I will not stop until I recover my funds

DO NOT CONSIGN with this company under any circumstances

Amazing well priced merchandise accompanied by superb customer service!

Repeat of what other people are experiencing, consigned £20k of items with this company..deliberately evasive or no responses..
Avoid this company at all costs..like others I’m now spending more money instructing solicitors..and am about to open a case with trading standards..as other people have said Legal seems to be the only way…

After another further email in which CSD have avoided any resolution - by blaming an ‘accounts’ team that I have found out are far more easily integrated to their system, and are regularly in correspondence (so it makes absolutely no sense that they would take over 4 months to reply to emails as soon as it comes to their legal requirement to pay, but would be able to very quickly respond in other scenarios), and indeed are actively avoiding making payments such as those to myself), I have had to give up on hope of payment through except if I pursue legal roots. I would advise anyone else to do the same. CSD can be shown to be aware they are lying regarding their payments. They will continue to lie to you, several other consignees have corroborated my story for me, they know they are doing it make no mistake, it is now sadly a very very unwise move to consign with them and buyers should be very aware that they are purchasing from active criminals, and consider if they are comfortable with this.

BEWARE, this company is highly fraudulent!
They sold my dress but have refused to pay me or reply to communication. I am now seeking legal action to get the costs as per our signed contract back.
They base their business model on the concept that you will walk away or forget about it as it's too much hassle - but they certainly picked the wrong person to do that to!!!

Scammers. I passed the case to debt collectors.

I left a Louis Vuitton bag wide CSD OVER 2 years ago, they won’t give me an update if it’s sold or they still have it. Numerous email exchanges where they say their sales team are looking into it… still no update since February. I wish I’d read these reviews before I left my bag with them. It’s appalling. I’m now going to trading Standards and Watch Dog.

As reflected in many other reviews, CSD has still not paid me for an item that appears to have been sold before January 2026. I have emailed several teams multiple times, yet I have received no update.

I recently noticed that the Notting Hill store has closed, and the notice on the door states that the landlord has withheld the items inside, which suggests serious liquidity issues. It is extremely disappointing that a business in this condition continues to accept consignments from customers.
I genuinely question how the management team can justify owing so much money to customers who trusted CSD with their items.

My wife sold four items - they are not on the website anymore - and CSD are just not paying and are not responding to emails. It seemed a good idea but sadly they are a scam - avoid.

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I have spoken to the shop in Marylebone and they said that the payment will be issued by Friday.

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I am chasing the shop daily and they keep telling me that they will update me tomorrow. I will go to the shop in person.

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I have been speaking to support almost every day and they are chasing the account departments who are ignoring emails. We will be sending a Letter Before Legal Action this week.
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I was led to believe that the payment was due to be made soon but still I have received nothing.
I am now ready to file the official legal proceeding and I will be sending out the Letter Before Legal Action today.
I am setting up a dedicate channel for all those affected by this issue and I will shortly share the details.