Consigned Sealed Delivered Omdömen 

I consigned several luxury items with CSD in November and December 2025. One item sold in January 2026 and I have still not been paid the proceeds. The remaining items have been held for over six months with no meaningful update on their status despite repeated chasing. Responses from the team have been vague and promises of payment have not materialised. I have now had to resort to formal legal action. Avoid if you are considering consigning valuable items.

SCAMMERS! I left a brand new Chanel 25 on December 25, and in February I asked for it back as I had a buyer. They said they did not have it because it was sold. Since then, they have ignored me. I went to the shop in Marylebone where I initially left the bag, and they said they could not help me and that I had to contact them by email. The pricing team replied that they would check with the sales team, and I received NO REPLY! That is all I have heard for the past 6 months. Nobody responds, and they ignore me. I have hired a lawyer and will take legal action against these THIEVES and SCAMMERS who just disappear with the goods and never pay back. I am sorry I did not check reviews beforehand, as they seem to be professionals at stealing! They should be closed and prosecuted for theft.

Steer clear!!!
I dropped off a coat here several months ago, was told it sold but was never paid. I visited the store several times and called customer service several more. They always assure me I will be paid but never do. Given the number of 1 star reviews with the exact same complaint this appears to be their business model. Completely dishonest vendor. If you choose to purchase from them know you are likely wearing stolen property!!!

The staff is amazing, like a lot the store aesthetic; they have a good selection of products.

The consignment process was amazing!I would do it again without a doubt

The team were wonderful, especially Regina who gave a 10/10 service. Thank you, and definitely will be back.

Under no circumstances should you consign your items with them. I chased for payment for over a year, and had to file a Letter Before Claim (i.e. threaten to go to Small Claims court) for them to finally pay. Absolute SCAM.

I am extremely disappointed with the service I have received from CSD. I entrusted them with three high-end items to sell, one of which was sold in December. Despite this, I have yet to receive any payment, several months later.

Attempts to contact the company have been consistently unsuccessful, as I have been unable to reach anyone by phone or receive a meaningful response through other channels. This lack of communication is unacceptable, particularly given the value of the items involved.

At this point, I have serious concerns not only about the outstanding payment, but also about the whereabouts and security of my remaining items that have not yet been sold.

Based on my experience, I would strongly advise others to exercise caution before using this service.

UPDATE as of 7th May in response to CSD:

Interestingly, CSD responded to my review to say I'd been paid and to paint them in a good light. What they failed to mention is that this only happened because I went to the Marylebone store in person and refused to leave until the issue was dealt with. I had to repeatedly push for answers and become visibly frustrated before anyone took meaningful action.

While I was there, another customer came into the store saying they were still owed £3,000 after waiting for over a year. The atmosphere and overall situation gave the clear impression of a company in serious difficulty. Based on what I witnessed, I would not be surprised if administration is around the corner.

For anyone currently owed money by CSD: do not accept vague promises or excuses. If you want any realistic chance of being paid, I would strongly suggest going into the store in person while you still can. I dealt with a calm and polite member of staff, and I genuinely felt sorry for them, but the reality is that nothing was resolved until I insisted that payment be made there and then.

Do not expect responses via WhatsApp or phone calls — in my experience, they simply do not engage. The money finally landed in my account last night, after months of chasing. An exhausting and deeply unprofessional experience from start to finish, though I am relieved to have finally recovered the money owed to me.

Update on payment
After sending the company a letter of final notice for my payment before legal action this is the response I got by email
‘ Thank you for your email.

I am sorry for the continued delay and frustration this matter has caused.

Your case has now been escalated again to our accounts team as a priority, and we are currently working to resolve and finalise your outstanding payment. We anticipate that this will be fully resolved within the next two weeks.

We appreciate your patience while we complete the necessary internal checks and processing, and we will revert to you as soon as we have confirmation.
Kind regards,
Mia
Pricing Team CSD’

This email makes no sense to why their payment to consignment cannot be processed.

I also called the head office and spoke to ‘sophie’ who could not confirm when a manager would be available to speak to. Her response was ‘the managers come and go and have no set hours to when they are in the office’

For anyone planning to consign with this company please do not!

You will never get payment for your item once you drop it off.

This is not a legitimate consignment business. This is SYSTEMATIC, CALCULATED THEFT.

I consigned luxury items in January 2026. MONTHS of complete silence. When I finally said I would come to collect my items back - ONLY THEN did they suddenly "discover" my items had been sold. They had no intention of telling me otherwise.
It is now May. I have not received a single penny.

THE ENTIRE COMPANY IS TRAINED IN THIS SCAM:
From the store staff to customer service on the phone - they all have SCRIPTED ANSWERS.

They've created layers upon layers of fake accountability: store managers, head of operations, accounting team, sales team. ALL COMPLETE RUBBISH.

None of these people ever materialize. None of them ever call back.

I have been to the store in person multiple times. Called endlessly. Sent dozens of emails. Every conversation is the same script: "We're escalating this." "Management will call you." "Accounting is confirming." LIES.

They post cheerfully on Instagram while systematically defrauding consignors of thousands of pounds.

READ THE HUNDREDS OF IDENTICAL REVIEWS. This is not isolated incompetence. This is their BUSINESS MODEL.

DO NOT GIVE THEM YOUR ITEMS. YOU WILL NEVER SEE YOUR MONEY.

This company should be investigated. Legal action is the only way to deal with them!

I left items with CSD Marylebone store in Oct 2025. Whilst they were initially communicative with sell prices, my experience with them since has been awful. Despite 7-8 emails to 3 Consign's email addresses to request a statement they've sent nothing other than intermittent replies with feeble apologies and promises that the sales team will respond with a statement. It's now end April '26 and nothing's transpired. Chasing them is tiring and a waste of my time. I wouldn't usually resort to Trustpilot to comment but it seems the only way to get a response. Interestingly, the positive reviews on this site are largely from purchasers and not the many frustrated sellers who, like me, are attempting to sell through CSD and may never see any gains from their efforts. Appalling and rude service, I'd encourage sellers to avoid leaving items with CSD. If CSD read this please have the courtesy to send my statement and any funds owing.
FOLLOW UP- CSD since responded to my review. I’ve had no payment or contact from them, their response is nonsense.

Total scam, never receive communication and most importantly payment. Avoid consigning with them.

Further to your request for me to email you, I have sent nine emails clearly detailing the issue. Your continued failure to address this matter appears to be a deliberate attempt to avoid dealing with the outstanding payments.

I have been owed over £200 for 2 items sold 14 months ago. Not nearly as bad as many on here but completely dishonest company. I have written many many emails and am constantly fobbed off. I've looked up the company at companies house and the accountant's phone number and address is listed (as are the companies owners and statements of accounts) so my next step will be to approach him directly and see if he is legitimate.

I have also asked for the return of other items I left on consignment as I have no faith in this company, but struggling to get them returned.

The 1 star is for the staff who work in the store as they are always pleasant.

Ich war immer sehr begeistert in den Stores in London und habe dort schon einiges erworben. Dann habe ich im Dezember selbst im Marleybone Store ein Kleid abgeben zum Verkauf. Der Prozess lief einwandfrei und es wurde direkt im Januar verkauft. Darüber habe ich aber keine Nachricht erhalten ich musste selbst auf der Website recherchieren. Es war für mehrere hundert Pfund inseriert und ich habe immer noch nicht meinen Erlös erhalten obwohl laut Vertrag zum Ende des verkaufsmonats ausgezahlt wird, was spätestens im Februar hätte passieren müssen. Per Email wird man immer nur vertröstet, seit Monaten, man verzweifelt regelrecht.Ich bin nun gezwungen rechtliche Schritte zu unternehmen da ich keinen anderen Weg sehe und keine Rückmeldungen mehr erhalte, geschweige denn Geld für mein Kleid. Ich bin unglaublich enttäuscht und werde sicher dort nichts mehr verkaufen. Dies ist für mich nicht seriös und zuverlässig.

Update vom 27.4. :das Geld wurde nun gezahlt und eine Bestätigung erfolgte auch. Schade , dass man erst diesen Weg gehen muss damit es so läuft wie man sich einen guten Kundenservice vorstellt. So kann ich wenigstens weiterhin im Store einkaufen gehen.

Absolute scam! Sellers beware! Do not consign with CSD who will take your items, sell them and NEVER pay you!! Over £1000 owed for months, zero customer service, rude staff, horrible experience! Stay away of this unethical business!

Do not consign with CSD! Similar experience to others and I wish I had of read the reviews here before deciding to consign with CSD. I dropped off over £1,700 worth of items back in September 2025. In January 2026 I followed up asking for an update on whether any of my items had sold, it is now late April and I still have no answer. I have chased at least every 2 weeks (often more frequently). Many emails go completely unanswered and I still have no answer as to whether any of my items are sold and I am therefore owed money. Truly terrible customer service. Avoid at all costs.

THIS IS A SCAM!

I was told my Burberry Trench Coat was sold and I’ve been chasing for my payment for 4 months now. I don’t even know the price it was sold for. Their business number doesn’t even work! From the UK!
SCAM! Absolute shame given the items we are entrusting them with.
Will NEVER see again with them.

Terrible company to deal with ! Fobbed off endlessly for five months after eventually being told that my item had sold, and without telling me how much for !
Eventually, a small amount was deposited in to my account without any notification or statement as to how the amount was calculated !! And my query and request for a statement has gone unanswered.
I am furious and have spent SO much time emailing and calling without there even being an answer machine ……
AVOID this company like the plague. They are not fit for business.
23/04/2026 I’m adding to my review to say that I have STILL NOT received any reply /information / statement, regarding how the payment of £46.80 was calculated ?? This amount does NOT tally with the original amount discussed. And by the way, why is your telephone line still not working weeks and weeks later ?? Tala Malas, head of this brand, should not be allowed to continue trading !!
You have just replied to my review stating that you can see from my account that I have received a statement from CSD. This is untrue. I have not received any statement at all !!

UPDATE: Following my negative review below, I was contacted by CSD on 24 April 2026 and asked in writing: “Could you please provide your bank details so that our accounts team can attempt to process the payment owed to you without further delay?” I gave them my banking details again (reminding them that they already had them in the contract signed) and was told “these have now been passed on to our accounting team, who will proceed with processing the payment as a priority”. It has been well over a month since that email exchange, no payment has been received by me and the company is, again, no replying to my approaches so I’m having to retake my formal, legal complaint process, and I encourage clients in a similar situation to seek legal advice. This month, it will be a year since I received written acceptance of the consignment contract by CSD, so enough is enough.

It is shameful that, with so many clients in this situation (based on the reviews), this company continues to trade, heavily advertising for their services as if there was nothing wrong with it.

ORIGINAL REVIEW: Do not use this company. As reported by others, it is a scam. I entrusted them with four expensive vintage items and, as reported by other users, the items are nowhere to be seen on their sales website or Marylebone shop (where I handed them in), not being accounted for, I have received no money for them and the company have now stopped replying to my messages. I am reporting them to Trading Standards after trying to get a straight answer from them and failing to and also considering taking them to Small Claims Court. I suggest others to do likewise. Perhaps we should consider a class action.