Consigned Sealed Delivered Omdömen 

I have sold my item a few months ago, but still haven’t received money!!?? It’s so horrible from their side, and absolutely disappointing. They absolutely crashed my trust…. I an awaiting for the payment to be made.

I dropped off three items almost two years ago and have never received a single update.

When I contacted head office, I was told they would check whether any of my items were still in stock. Frankly, if an item had been sold, I should have been notified at the time rather than having to chase for information myself.

It's now been three weeks since I first contacted head office, despite multiple follow-ups, and I still haven't received a single response.

The lack of communication has been extremely disappointing. Waiting nearly two years without any updates, followed by weeks of being ignored when trying to resolve the issue, is simply unacceptable. I expected a much more professional level of customer service.

I honestly can't recommend CSD based on my experience.

I consigned multiple luxury items with them in February and accepted their pricing immediately. Since then, it's been months of chasing them for updates, statements, and payment.

Every time I contacted them, I received the same response: "We're following up with accounting," "Your payment is a priority," "We'll update you soon." I first started chasing in March. I was told in May that my account had been placed on a priority payment list. In June, they confirmed that all of my items had been sold and there was nothing left for me to collect. Yet here we are in late July, and I still haven't been paid.

What's been most frustrating isn't just the delay—it's the complete lack of communication. Almost every update has come only after I repeatedly chased them, and the replies have been the same generic promises with no actual progress, no timeline, and no explanation.

I've been incredibly patient for over five months, but at this point I'm beyond disappointed. Once they have your items, you're left doing all the chasing while waiting for money that should have been paid long ago.

If this isn't resolved immediately, I'll be escalating the matter to the relevant authorities.

This has been one of the worst customer service experiences I've had, and I hope no one else has to go through the same.

OMG, this is the worst store I have ever had to deal with. They lie about everything, and they have no technology available to you at all. No dashboard detailing sales or anything. You have no idea what you sold, when you sold it or how much you sold it for. When you try to find out information, they repeat the same answer for months on end. My friends and I have all had the same experience. They are fraudsters and should be closed down. Stay away!!

Great customer service. Knowledgeable and super patient.

I have been with this company for a while now and my experience has been AWFUL. I have been sending emails since the start of this year regarding my items and to be paid for them. There response (if and when they response) is we have escalated it and we are looking into it, then they ghost me for months.
They are a complete scam and are not paying me for my items. I sent a final email requesting all unsold items to be sent back to me and to be paid for sold items.
I have kept track of all my items and will escalate it with UK County Court if they do not act promptly as they are breaching their own contract and not doing what is meant to be done by LAW: paying me for my items!!!!! This is ridiculous and I do not recommend anyone work with them.

YET TO BE PAID £1.5k+ FOR MY ITEMS

I consigned items a year ago. No communication whatsoever throughout the year despite MULTIPLE follows ups and questions by me since I could not see the sold items on my account.

In June 2026 I emailed asking that all my items could be returned to me. They said they had all been sold. They have stopped replying to my emails asking for payment.

This has been a TERRIBLE, HORRENDOUS EXPERIENCE. They will take your money and leave you hanging.

AVOID AT ALL COSTS.

DO NOT EVEN THINK ABOUT CONSIGNING ANY OF YOUR ITEMS WITH THIS COMPANY.

Would recommend avoid selling your items with them at all costs! It has been two years that I gave them my items and never received any payment, they’re promising to pay over 6 months and in fact just robbed me for the clothes I gave for consignment. Scammers and thieves!

Avoid this company!!
They withhold your money after sales. If you do get a payout you really have to work hard for it. And it takes months. They still owe me for my last 3-4 items that sold in September -25, and are not responding to my emails or text on Messenger.
The staff is polite, but the owner and his son are thieves. Stay away and sell your items elsewhere!

Sellers beware!!
This company has bad communication and failed to update me on my account status as well as issue credit on my sale. After 6 months after consigning an item with them, I have not received the money or the item back.

I took a large amount of items, probably retailing around £1000 on CSD's site, to my local shop back in December. They provided me with absolutely no updates so I asked for the items back 6 months later. They said they'd sold my items, which I found odd since they'd never notified me. Now I have asked for the money from these sales and customer service has completely ghosted me.

CSD are theives. They sold my items and didn’t pay me. Finally I had to accept that they would give me store credit. Utter scammers

Great clothing and in store service. Very friendly helpful staff.

My experience with Consigned Sealed Delivered Ltd has been extremely disappointing.
On 13 March 2026, I consigned a pair of Prada shoes and a Milly coat with the company. Their Pricing Team valued the items at £630. After that, I heard absolutely nothing.
It was only when I contacted the company myself on 8 June to ask what had happened to my items that I was informed they had already been sold. At no point was I proactively notified of the sale.
Despite the items having been sold, I have still not received the money owed to me.
Over the following weeks, I repeatedly contacted customer services. Every response has been virtually identical: they say they are "chasing the accounting team" or that my case is "under review." No one in the accounts department can apparently be contacted directly, and I have been given no meaningful explanation for the delay or any definite payment date.
As a customer, I entrusted this company with valuable designer items in good faith. Once those items were sold, I expected to be paid promptly. Instead, I have spent months chasing money that should have been paid without me having to ask.
After searching online, I was concerned to find that other customers appear to describe very similar experiences involving delayed payments. Reading those reviews has made me question whether my case is an isolated incident or part of a wider pattern.
I have now reached the point where I am considering legal action through the Small Claims Court to recover the money owed to me.
Until this matter is resolved, I cannot recommend this company. If you are thinking of consigning valuable items with them, I would urge you to carry out thorough research first and be aware that, based on my experience, you may have to spend considerable time chasing payment after your items have been sold.

🚨 WARNING TO ALL CONSIGNORS: CSD Selling Inventory and Withholding FundsDo not trust Consigned Sealed Delivered (CSD) with your luxury items. Their primary Notting Hill boutique on Ledbury Road has permanently closed down, and their operations have completely collapsed.They accepted a massive high-value luxury collection from me months ago. According to their own official inventory manifest dated 1 July 2026, they are now only holding 8 remaining unsold items at their Marylebone location. This means they have successfully liquidated and sold the vast majority of my inventory, collected the cash from buyers, and are now unlawfully retaining my funds. I have received absolutely zero payouts. They completely ignore emails or rely on generic, automated corporate stalling tactics ("case escalated for priority review") while refusing to provide a basic Statement of Account or release my money.If you are a current consignor, demand your items back immediately before this business goes into insolvency or compulsory liquidation. I am currently launching formal investigations with London Trading Standards, Action Fraud, and the UK County Court via Money Claim Online to recover the thousands of pounds they are withholding from me.CSD Management: Clear my wire transfer and provide my statement of account immediately.

CSD are liars and thieves! How dare they write to customers on here that they have been paid when NOTHING has been paid ?! Will not stop posting until money owed is in my account CSD! Sellers beware, CSD wil sell your items and NEVER pay you .. stay away from fraudulent business that should be shut down.

I can guarantee this is a SCAM and that they are thieves. CSD has had my items for over three years and every month they tell me they have all sold and yet have not been able to send me my statement and less my money. Do NOT use them! Thieves- you should be embarrassed

Do not use!! They sold my shoes and it took months for them to pay me. I had to chase and chase for payment!