Consigned Sealed Delivered Omdömen 

I had a great time and found some amazing things in here!!

CSD have had 11 items of mine for 16 months. They ignored over 30 emails (to all their different emails, before they do the usual and claim I sent it to the wrong one), they switch off their customer service line so they cannot be contacted.

They haven't admitted to my sold items on my online profile, and I know for a fact they have sold. I was paid for 4/11 items in October 2025, and since, the other 7 have sold. And they have no admitted to it.
I was finally able to get through to the customer service line today, who blames the accounts team (they always blame someone else!). Not heard from the accounts team yet. The lady on the phone at customer service (not the asian one, the other one) pretended the phone line was breaking up, then proceeded to mute herself for 3 minutes and wait for me to end the call.

I am taking this to small claims court tomorrow and I cannot believe this business is still running. A complete disgrace.

Very good customer service, great staff and genuine items! Bought a GANNI sweater and i love it!!! 🌟🌟🌟🌟🌟

DO NOT GIVE YOUR ITEMS TO CSD!! They have sold all the items I gave them which would be worth thousands and I have been trying to get my money since January 2026. This has caused me the worst stress especially as I gave them my items as I needed the money and thought it would be stress free and easy. They have done this to 2 of my other friends as well. They told me 2 weeks ago I would finally get my money on September 10th 2026 but that day has come and gone without a word or even a response! Although I feel terrible for the customer service team as they can't or don't know anything about it all they can do is email accounts and beg them to reply (which they have done about 50 times for me) which they eventually do but with lies about sorting it all out. AWFUL AWFUL COMPANY WHICH SHOULD BE SHUT DOWN AS THEY ARE SCAMMERS AND LIARS!!!

I was on the hunt for a Chanel vintage piece and CSD did not disappoint! Friendly and quick service had me in and out in minutes! Thank you!!!

Dior Umbrella
Consignor
30 emails
60 telephone calls-

so completely demoralised, despondent and disappointed!

So disappointing CSD has yet to respond to my emails, emails from the Head Office and emails from the Marleybone Store asking for when I will be paid. My Chanel bag (£5200) sold in February and still no payment despite months of chasing and needing the money.

I trusted CSD based on the stores great customer service. A mistake I will always regret trusting them with selling something I valued greatly but needed to sell due to financial reasons.

Asking CSD again to make this right and pay what is owed immediately.

My item was sold over 2 months ago and I've been chasing up my payment ever since. Communication is non-existent, and when I do hear anything it's simply "we're chasing this up with accounting". I feel I've been robbed and am now pursuing legal action. Do not sell with this business as it's a scam.

Accurate descriptions, genuine goods, fast delivery times

The article arrived promptly and well packaged. Exactly as described. However - it didn't suit me and there seems to be a delay in processing the return.

DO NOT SELL TO THIS COMPANY WITHOUT READING THE REVIEWS FIRST.
A pattern of behaviour
On 27 May 2026, CSD took my Jimmy Choo and Louis Vuitton bags to sell. After hearing virtually nothing and sending multiple emails, I finally received a response on 20 July stating that the bags had been sold and were within the customer’s 14-day return period.

From that point onwards, I emailed repeatedly — often once or twice a day — and telephoned the sales team multiple times. I want to make it clear that the sales team I spoke to were always professional and helpful. They repeatedly CC’d me into emails sent to James in Accounts, trying to get answers on my behalf.

Despite this, I received no direct communication whatsoever from the accounts department.

On 10 August, money simply appeared in my bank account with no explanation. I did not know whether the payment related to one bag or both bags. I then continued chasing for a statement, having sent in excess of 20–30 emails and made numerous telephone calls.

When the statement eventually arrived, I was extremely concerned by the amount deducted from the sale proceeds and how much I had actually received. I am still waiting for proper communication and an explanation from Accounts.

These were valuable, much-loved designer bags, and I trusted this company to handle the sale professionally and communicate with me properly throughout the process. I genuinely wish I had read the reviews before agreeing to sell through them.

Based entirely on my personal experience, if you are considering selling valuable items through this company, I would strongly advise you to read the reviews carefully and think very seriously before proceeding — particularly if prompt payment, clear statements and reliable communication are important to you. There seems to be a pattern of behaviour here.

Following my original review, I issued County Court proceedings against Consigned Sealed Delivered Limited for the money owed to me following the sale of my Gucci handbag.

Before doing so, I sent the company a formal Letter Before Claim on 11 July 2026 by both email and tracked post, giving them 14 days to resolve the matter before proceedings would be issued. They acknowledged receipt, but I received neither payment nor any substantive response.

I subsequently issued a County Court claim. The company's deadline to respond expired on 18 August 2026.

I have received no payment or response from CSD and no notification from the court that a response has been filed. I have therefore now formally requested judgment against Consigned Sealed Delivered Limited.

I am updating this review so that prospective customers can make an informed decision before consigning valuable items to this company. In my case, CSD sold my bag and has retained the money due to me for months. Repeated requests for payment, a formal Letter Before Claim and ultimately County Court proceedings have still not resulted in payment.

I will update this review again with the outcome of the court proceedings.

I consigned five designer items with CSD at their Notting Hill store in August 2024.

In November 2025, I specifically asked to collect my unsold items. CSD acknowledged my request and told me they would check with the sales team and stores and provide an updated statement. I never received it.

I started chasing again in July 2026. On 24 July, CSD apologised for the delay and said they would obtain an update from their accounting team regarding the status of my items, any sales and money due to me. I followed up repeatedly after that and still have no substantive answer.

On 12 August I went personally to the Notting Hill premises and discovered a notice stating that the landlord had taken possession of the premises in April. I had not been informed by CSD about this or what had happened to my property.

I have now formally asked CSD to provide an item-by-item account confirming whether each item is still held, has been sold, or can no longer be returned, and to return all unsold property.

I would be very happy to update this review as soon as the matter is resolved. At this point I simply need someone senior at CSD to tell me where my five items are and arrange their return or account for any items that have been sold.

Amazing service yet again! Simple process & the team are just so friendly! Love consigning with you guys xx

Appalling customer service, the company is most probably a money-laundering operation. They are dishonest, have never paid me for the item I consigned with them, over a year and a half ago, nor have they returned my item. They never answer any calls, emails or whatsapp messages. They are a fraud and should be shut down.

The trainers I bought from you were damaged. The sole of one the shoes came unstuck the first time I wore them. I went to a cobbler and had him stick the sole back but this is not what I expected from you.
Otherwise, the service was prompt, but I was disappointed with the items

I have never received one penny or one update on the sales of the many items I entrusted to CSD OVER ONE YEAR AGO . Ive called them every week for the past month or so and am constantly fobbed off . It is seemingly impossible to speak to someone in their accounts dept ., absolutely untrustworthy so far . I am still waiting . If I could give them 0 stars I would .

I am following up on my previous posts 'Do Not Sell with CSD' as payment still not received for my classic Chanel bag sold in early February. Promises of payment from CSD but nothing from accounts on when this will be paid. Escalating now to a solicitor and trading commission and will post on social media until this is paid.

Experience as a customer completely opposite to this. They obviously do not value customers to treat them in this way when trusting CSD as a consigner.

I have sold my item a few months ago, but still haven’t received money!!?? It’s so horrible from their side, and absolutely disappointing. They absolutely crashed my trust…. I an awaiting for the payment to be made.