Every report is filled with fascinating details. They explain, in depth, how they scientifically gained The incredibly accurate results. I learned more about myself than any therapist could offer. I... Se mer
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Det här tycker kunderna
I got my report faster than anticipated. I learned I'm mostly German, which I did NOT know & several other ansestery suprizes BUT I was not impressed with the "Health reports" . They seemed to test fo... Se mer
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Do not use CRI Genetics! I felt totally ripped off. The results were inaccurate, the database is severely limited, and they trick you into buying 'credits' ($20 each) to unlock results after already p... Se mer
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So far, I am satisfied with my experience. Very informative and results were surprising. I haven't had the chance to really explore my membership yet so theres much more to investigate. Would defini... Se mer
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DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Kontaktuppgifter
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, USA
- support@crigenetics.com
- crigenetics.com
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2 tn omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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I spent around 260 last december
I spent around 260 last december. I sent off two kits and am still waiting on the results. The kits themselves very difficult to know what kit had all the ancestry package with it! I ended up sending the wrong kit with the wrong person and am still without results. The company is sending us in circles and it is very disappointing!!! They will not call you , everything is email !
23 november 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Hi! Thank you for reaching out, and I’m very sorry for the frustration this experience has caused you. I completely understand how disappointing it feels to be waiting this long, especially after investing in multiple kits. We also want to assure you that we are not trying to send you in circles. Our support team handles these cases through email because the lab must verify kit numbers, registrations, and sample details, which requires written documentation. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
I AM GRAPHOLOGIST
I am graphologist . I always had the idea that graphology is a very dangerous thing , because anyone can't hide who is .
Now , I see study of DNA is even a more dangerous thing , because anyone can't hide who is , absolutely .
DNA confirm what graphology reveal . But DNA goes even much far away .
CRI Genetics is a very serious company and their scientists are very competent . The customer service is very good and cooperative .
I highly recommend CRI Genetics .
11 november 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Hi Moise! Thank you so much for sharing your perspective. Your insight as a graphologist adds a fascinating layer to how people think about identity, patterns, and what we reveal without realizing it. It’s remarkable to hear how you see DNA analysis and graphology intersecting, two very different fields, yet both offering unique windows into who we are.
We truly appreciate your kind words about the science behind our reports and the work our team puts into supporting customers. Hearing that you had a positive experience and feel confident recommending us means a great deal.
If you ever explore more of your results or have questions from your professional lens, we’d be glad to continue the conversation. Have a great day!
I'm very disappointed that nothing in…
I'm very disappointed that nothing in the data results included the history of my family once they arrived in America. I know my maternal grandfather was half Irish, but that isn't mentioned. I'm also told they we have Native American, French (maternal) and German (paternal).
9 november 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Hi James! Thanks for sharing your feedback! I understand your disappointment. Our ancestry reports focus on estimating your genetic origins by comparing your DNA to reference populations. This gives a broad overview of your heritage, but it doesn’t track specific family migrations after arriving in a country, which is why some details, like your grandfather’s Irish heritage, may not appear.
We really value your input and, if you’d like, we can review your results together to help make sense of them alongside your family history. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
My mother was exotic with black hair…
My mother was exotic with black hair blue green eyes and beautiful dark complexion. I am fair and blue eyed like my father. I was curious of where her ancestors could be from? After visiting Morocco in the desert I noticed the women looked like my mother’s relatives . I needed to know! And you put the puzzle together for me, thank you
27 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Thank you so much for sharing your story! It’s wonderful to hear how your ancestry results helped you connect the pieces of your family history and gain insight into your mother’s heritage. Visiting Morocco and seeing a resemblance must have been such a meaningful experience!
We're so glad we could help put the puzzle together for you—it’s stories like yours that make this work truly rewarding.
Interesting and potentially useful…
Interesting and potentially useful info. Worth the expense.
10 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
HI Elizabeth! Thank you so much for your kind words! We’re really glad to hear that you found your results interesting and potentially useful. 😊
Your feedback means a lot to us, and we’re always working to make our reports even more insightful and valuable. Don't hesitate to let us know should you have questions or concerns and we will be glad to assist you.
Wrong ancestry results
Wrong ancestry results. Forced me to do a test with 23andme which provided much more accurate results. Your results for me were so far off that I believe you mixed up my sample with someone else’s.
15 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Hi George! We're really sorry to hear about your concerns with your results and understand how disappointing that must feel, especially after taking the time to complete the test.
Please rest assured that every sample at CRI Genetics is processed under strict lab protocols designed to prevent mix-ups or contamination. Each kit is registered with a unique barcode that’s tracked from activation to analysis, ensuring your results are matched only to your DNA.
That said, we’d be happy to investigate this further and review your results to ensure everything checks out. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Svar från CRI Genetics
Hi Steve! We're really sorry to hear that you feel disappointed with your results. We completely understand how frustrating it can be when the findings don’t seem to match your expectations.
Our reports are based on your unique genetic data and comparisons with global reference populations, which can sometimes highlight ancestry or traits that aren’t well-documented in family records. Still, we’d be happy to take another look at your results and help clarify any inconsistencies you noticed.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Get your facts right
Get your facts right. I am not Peruvian. I am a generational Chilean. Great great grandparents are also Chilean. Chile is not mentioned at all in my report. So therefore this is a waste of money and my time.Very dissatisfied .I want a refund.
30 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Thank you for reaching out and sharing your concerns. We completely understand how frustrating it can be when your ancestry results do not align with your known family history.
At CRI Genetics, our ancestry reports provide a research-grade estimation of your BioGeographical Ancestry with a confidence level of over 90%, using a global reference database. Sometimes, results may reflect historical migrations or genetic connections that are less obvious from recent family history, which can explain why certain regions appear in the report.
We want to make sure we address your concerns properly. Please reach out to us via email, chat, phone, or Facebook Messenger so we can review your results.
Overly suprised!
I was born to think I was 50% Greek and 50% Polish as Mom was 100% Polish and Dad, 100% Greek. I didn't realize going back so may generations, different ethnicities were added in my DNA. I was shocked!
23 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Thank you for sharing your thoughts!
It’s completely understandable to feel surprised when your DNA reveals ancestries you didn’t expect. DNA is a complex mix inherited from many generations, and it often uncovers ancestral contributions beyond what we know from recent family history.
At CRI Genetics, our ancestry reports provide a research-grade estimation of your BioGeographical Ancestry with a confidence level of over 90%, giving you a detailed view of your genetic heritage. As our database and algorithms continue to grow and improve, your results may evolve as well, offering an even richer picture of your ancestry over time.
I was expecting you to be linked up to…
I was expecting you to be linked up to other DNA testing companies data bases in order to make the connection to relatives that have had their DNA tested at a different company.
24 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Hi John! Thank you for sharing your thoughts! That’s a great question and we completely understand why you’d expect that.
At this time, our system is not connected to other DNA companies’ databases for privacy and security reasons. Each company uses its own database and algorithms, which means relative matching is only possible within the same platform.
That said, we’re actively exploring ways to expand our database in the future while maintaining the highest level of data protection for our customers. We truly appreciate your feedback — it helps us improve and plan for new features that matter most to you.
Svar från CRI Genetics
Hi Richard! Thank you for your feedback! We’re glad to hear that you found the survey short and straightforward. Your input helps us continue improving our process.
Finding Connectivity is so important.
It confirmed what I expected that I was of Nigerian ancestry. The report was so extensive and extremely informative. I finally feel connected.
21 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that your report confirmed your Nigerian ancestry and that you found it extensive and informative. It’s truly special to feel that connection, and we’re honored to be part of your journey.
Quick with test results and generating reports
22 september 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Thank you so much for your kind feedback! We're glad to hear you found the process quick and efficient. We work hard to deliver timely results and helpful reports, so it’s great to know that stood out to you.
Overall reports didn't take long at…
Overall reports didn't take long at all. Reports are extensive and very cool. It all you!
23 september 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Thank you so much for the wonderful feedback! We're so glad to hear that you found the reports both timely and extensive. It’s always great to know our customers are enjoying the depth of the information provided. We truly appreciate your kind words, and we're excited that you're having such a positive experience with CRI Genetics!
The Health Reports are Amazing
My wife had done a DNA test from a different company and it was both confusing and useless. I decided to try a DNA test from CRI Genetics. I'm so glad I did. No interest in Relative Finder but big interest in the Health Reports. Fascinating to find out that my strong preference for tea (never liked coffee) was genetic. Other health reports have given me direction on things I can work on. My DNA test with CRI Genetics was well worth the money.
1 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Thank you so much for sharing your experience! We're thrilled to hear that the CRI Genetics DNA test has been so informative and valuable for you. It’s great to know that the Health Reports are providing insights that are helping you take positive steps for your health. The discovery about your preference for tea being genetic is such a cool example of how DNA can impact our preferences and behaviors!
We truly appreciate your feedback, and we're so glad we could provide you with a meaningful experience.
Thanks again for choosing CRI Genetics—your satisfaction means the world to us!
The Cost Is Very Limiting
Your cost of more information is very limiting for senior citizens. It’s expensive to get old and our legacies are valuable! “Every time an old person dies, a library is lost.” More is lost than history. Experience in different circumstances, is an example. A lifetime of dealing with a myriad of situations alone can’t be conveyed in a book and rare is the child or adult that seeks knowledge and wisdom from an elder.
.
A discount would be helpful.
11 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Hi Effie! Thank you so much for sharing your thoughts with us and for expressing something so meaningful. You’re absolutely right that the knowledge and experiences of our elders are truly priceless, and we deeply appreciate the value you place on legacy and history.
We understand that cost can be a concern, especially for seniors, and we don’t want that to stand in the way of exploring your story. While our prices reflect the research and technology behind our reports, we are looking forward to offering occasional promotions and discounts to make them more accessible.
I’ve noted your feedback and will forward it to our management team for consideration in future offers. Please feel free to reach out anytime, I’d be glad to let you know when a discount becomes available.
I consider it a rip-off.
Completely at variance with Ancestry, 23 and Me, and Geno 2.0. Some references make no sense at all, and the ancestries identified seem to have little or no use. Outside of the few reports in the basic package everything else is extra cost. Some reported traits are the opposite of actual ones.
10 oktober 2024
Omdöme utan inbjudan
Svar från CRI Genetics
Hi Dan,
Thank you for sharing your honest feedback. We truly understand your frustration, and I’m sorry to hear that your experience didn’t meet expectations.
Our ancestry and trait reports are based on CRI Genetics’ own proprietary algorithms and reference databases, which may differ from other companies such as Ancestry, 23andMe, or Geno 2.0. Because each company uses its own population samples and statistical models, it’s normal for results to vary between providers.
As for the traits, they are based on genetic correlations identified through peer-reviewed studies. However, genetics is only one piece of the puzzle, lifestyle and environment can also strongly influence how traits appear in real life, which can sometimes make your results seem opposite from experience.
We appreciate your comments about pricing and report clarity as well. Feedback like yours helps us continue improving the quality and value of our reports. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can take a closer look at your results or explain any part of the reports in more detail. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
their customer support is awesome
their customer support is awesome, they solved all the mistakes were made in the label/results immediately, and in very professional matter if you ask me.
90% of the "health" results were completely opposite of what is actually true.
my main issue would be that the maternal haplo (and the reason i took the test in the fist place), is completely off. It showed that my Great grandma was (way) East Asian, and i met her, she was not...
also, the chart for the "recent analysis" is well made and easily understandably, the maternal haplo, is not (in my opinion).
24 september 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Thank you again for taking the time to share your experience—we’re truly grateful for your feedback!
We’re so glad to hear you had a positive interaction with our Customer Support team. Your kind words mean a lot to us!
Regarding your health report results and maternal haplogroup concerns, we’d like to provide some helpful context. It's completely valid to have questions, and we’re here to support you every step of the way.
Why Your Health Reports May Not Match What You Know
1. Environment and Lifestyle
Even with a genetic predisposition, your lifestyle, diet, and environment play a big role in how those genes are actually expressed in your body.
2. Traits Are Influenced by Multiple Genes
We focus on key gene markers supported by scientific research. However, many traits are impacted by a combination of genes—some of which may not yet be fully understood.
3. Genes Can Be Switched On and Off
Through epigenetics, we know that genes can activate or deactivate over time due to stress, diet, and other life changes. This means that even if you have a certain gene, its effect can vary depending on how it’s expressed.
We also understand your concern regarding the maternal haplogroup report. These results are based on ancient DNA markers that trace deep maternal ancestry—often spanning thousands of years. This means the origins identified may not reflect recent generations or the physical appearance of more immediate family members.
That said, if you'd like us to review your maternal haplogroup results more closely or provide clarification, we’d be more than happy to help.
You can reach us through any of the following:
Email: support@crigenetics.com
Live Chat: Available on our website
Phone: 1-800-571-9216
Facebook Messenger: @CRIGenetics
Thank you again for being part of the CRI Genetics community. We value your trust and look forward to assisting you further!
Not real sure
Not real sure my results are accurate as me and my sibling have very different results as well as my mother’s brother.
I feel duped and disappointed.
7 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Thank you for reaching out and sharing your concerns—we completely understand how important it is to feel confident in your DNA results, especially when comparing them with close family members.
Even siblings with the same parents can have significantly different results because each person inherits a unique combination of DNA from both parents. In fact, siblings only share about 50% of their DNA on average, which can lead to noticeable differences in ancestry composition.
As for your uncle, differences may also appear depending on which side of the family certain traits or ancestry are passed down from.
That said, we never want you to feel disappointed or unsure. We’d love the opportunity to take a closer look at your results and help clarify anything that may seem confusing.
You’re welcome to reach out to us through any of the following:
Email: support@crigenetics.com
Live Chat: via our website
Phone: 1-800-571-9216
Facebook Messenger: @CRIGenetics
We’re here to help and would be happy to assist you in understanding your results better. Your trust means everything to us, and we truly value you as part of the CRI Genetics community.
Few details and $100 for parent haplo…
Few details and $100 for parent haplo groups is a rip off
3 oktober 2025
Omdöme utan inbjudan
Svar från CRI Genetics
Hi James! Thank you for your feedback. We are sorry to hear you feel that the haplogroup reports didn’t provide the level of detail you were expecting. Haplogroup reports trace deep ancestry lines that go back thousands of years, showing the migration paths of your paternal or maternal lineage. Because these reports focus on very ancient genetic history, they may feel less detailed when compared to more recent ancestry breakdowns.
That said, the science behind haplogroups is very precise and offers a unique look into the ancient origins of your DNA. We truly value your perspective, and I’ll be sure to share your comments with our team as we work on ways to make these reports feel more informative and engaging.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
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