Excelente experiência com esta empresa de Car Rental. Excelentes instalações e uma frota automóvel muito recente e em excelente estado. Atendimento muito bom e rápido, tanto no check in, como no ch... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quero realçar na positiva, o profissionalismo do sr. Que recebeu a viatura, bem como, do sr. Motorista que nos transportou ao aeroporto, dois funcionários de nacionalidade brasileira, ótimos profiss... Se mer
Hallo, wir sind auch fast in die Falle getappt. Bei der Abholung wurde unsere echte Kreditkarte für die Kaution nicht akzeptiert. Als Alternative sollten wir eine Zusatzversicherung über 560€ ab... Se mer
Quero agradecer muito o tratamento que eu tive ao levantar a viatura pelo Atendente Eduardo Amaral e na ocasião da devolução pelo funcionário Jason Santos. São pessoas ótimas e atenciosas, devem se... Se mer
Företagsinformation
Skrivet av företaget
We are a car rental company based in Lisbon, near to the Airport. CRC is dedicated to the Leisure and Corporate business areas, distinguishes itself by providing a high quality service and by having a diversified fleet in permanent renewal. A fleet characterized by economic, compact, SUV, luxury, minibus, convertible vehicles, among other categories. Focused on Customer Satisfaction, we have an experienced and dynamic team that will always seek to exceed the expectations of each Customer.
Kontaktuppgifter
Avenida Severiano Falcão, Nº 10, 2685-378, Prior Velho, Portugal
- +351 910 628 505
- info@crcrental.pt
- crcrental.pt
4,0
Bra
293 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 46 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All excellent.
14 april 2026
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
Caro Márcio Leite, muito obrigado pelo seu comentário!
Ficamos muito satisfeitos por saber que teve uma excelente experiência.
Esperamos voltar a contar com a sua preferência. Até breve!
Friendly and helpful
Very fast drop off service. Vasco Santos was friendly and helpful, we forgot to fill up with petrol but he made it a simple process to deduct the cost. Shuttle service to airport very good too.
8 april 2026
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
Dear Ben McGawley, thank you for your great feedback.
We’re delighted to hear the drop-off was quick and that Vasco Santos was friendly and helpful.
It’s also great to know the shuttle service went smoothly. We hope to welcome you again soon.
Our goal is our customers' satisfaction. Thank you for sharing your experience with future customers!
Svar från CRC - Car Rental Company
Thank you, Paulo Serrano! We’re delighted to know you had a very good experience with CRC Car Rental Company.
We hope we can continue to count on your preference and trust.
For your next booking, visit us at www.crcrental.pt, or send us an email to reservas@crcrental.pt
We are at your disposal!
Svar från CRC - Car Rental Company
UPDATED: Thank you, Niche da Silva, for your kind words. We’re very pleased to know you found our team friendly and professional.
We look forward to your next visit!
It was very easy to pick up and drop…
It was very easy to pick up and drop off. The place is nice the car was great and the service amazing. Until next time :)
1 april 2026
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
Hi Michelle De Jonghe, thank you for your kind words. We’re delighted to know that the pick-up, drop-off, car and service all met your expectations. See you next time :)
Svar från CRC - Car Rental Company
Caro Alejandro Gestal, muito obrigado pela sua avaliação e pelas suas simpáticas palavras. Ficamos muito felizes por saber que teve uma excelente experiência connosco.
Esperamos vê-lo novamente em breve!
Sugerimos que numa próxima oportunidade visite www.crcrental.pt
Adorei o antendimento
Adorei o antendimento, super impecável. O veículo encontrava-se em boas condições.
31 mars 2026
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
Cara Raquel, muito obrigada pelo seu comentário!
Ficamos muito felizes em saber que gostou do atendimento e que o veículo estava em ótimas condições. Será um prazer voltar a recebê-la na CRC!
Numa próxima oportunidade visite-nos em www.crcrental.pt.
Bom atendimento e boas viaturas.
27 mars 2026
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Adriano Pereira, muito obrigado pelo seu comentário. Ficamos muito satisfeitos por saber que apreciou o atendimento e as nossas viaturas.
Esperamos voltar a contar com a sua preferência. Até breve!
Visite-nos em www.crcrental.pt ou envie email para reservas@crcrental.pt.
Svar från CRC - Car Rental Company
Thank you, Burak. We truly appreciate your kind words and your 5-star review. The entire CRC Car Rental team, especially Vasco, is very grateful for your support and trust.
Next time, please visit us at www.crcrental.pt. We look forward to welcoming you again soon!
Fizeram-me pagar por danos que não fui…
Fizeram-me pagar por danos que não fui eu que fiz.
15 februari 2026
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Cara Sandra Sofia Sousa, agradecemos a sua exposição.
A nossa política de danos está identificada nos termos e condições aceites no acto da reserva.
Antes de abandonar as nossas instalações, o cliente deve proceder à inspecção da viatura e comparar os danos assinalados na respectiva ficha com os verificados presencialmente.
Em caso de discrepâncias, o cliente deve comunicá-las imediatamente a um dos nossos representantes para actualização do documento.
A CRC coloca ao dispor dos seus clientes serviços de protecção, para os casos em que os mesmos não pretendam ficar responsáveis por danos provocados à viatura durante o seu período de aluguer.
Uma vez que não foi possível identificar o seu contrato de aluguer, solicitamos que nos envie esta informação para o email customerservice@crcrental.pt para que a situação possa ser devidamente analisada e acompanhada.
A sua equipa CRC - Car Rental Company.
2 Dangerous cars & unfair damage charges - AVOID!
In the last few months CRC have given me 2 dangerous unroadworthy cars. The first (last Sept & Oct) had its exhaust hanging off (we found this out on returning the car having reported a strange noise underneath). Fortunately our photos proved the damage was clealy there at collection. Just recently we were given a car with a badly damage windscreen (hard to see from distance). This time our multiple photos provide the damage was again on the car at collection but the staff & manager REFUSED to closely study our very clear photographic evidence & charged me nearly 1000 Euros on the spot. After a distressful few days and emails to customer services, my insurance & credit card company CRC did eventually refund me but this is holiday stress you can avoid by using another more professional company. In our experience this company does NOT check its cars carefully before release & then forces the customer to prove their innocence after being charged for damage they hadn't originally caused. AVOID!
31 januari 2026
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Sheffield, The Home of Football, we appreciate your review.
It is important to note that, under our terms and conditions, any damage to the vehicle at the end of the rental is charged accordingly. However, we also have a refund policy if it is determined that the driver was not at fault (e.g. accidents) or if the actual repair costs are less than originally invoiced.
Regarding the damage found on your most recent rental, your first email was received on Feb. 1st, and it was promptly replied to on the day after, Feb. 2nd.
Having confirmed that the damage was pre-existing, the full amount was refunded immediately, together with an upgrade voucher for your next rental with CRC/Wheego Portugal Lisbon.
Our goal is customer satisfaction, and our services are focused on providing prompt responses based on the information shared by the customer and on our internal records.
As demonstrated in this case, the matter was concluded within 24 hours of your email and within 48 hours of the vehicle’s return (31/01/2026).
We regret that this situation caused inconvenience during your stay.
However, after reviewing the case, we did not find any reason to support the complaint regarding the services provided.
This case shows our commitment to carefully reviewing all concerns raised and resolving them promptly and fairly. We appreciate your feedback, as it helps us continue to improve our service.
Our Customer Service Team remains at your disposal.
Your CRC - Car Rental Team.
unclear and overcharged insurnace
Had a confirmed booking for €93.63.
On arrival late at night, I was told my reservation was cancelled and charged €409.82 to get a car.
The company later stated that the extra cost was due to added insurance, which I did not request but it was added, resulting in a significant overcharge. A refund was provided after a lenghty email conversation.
Overall, an unclear and disappointing experience.
22 december 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Fabio, thank you for your review.
We are sorry to hear that your experience did not meet expectations.
Situations like this are always reviewed by our CustomerService@CRCrental.pt team, and we encourage customers to contact us directly so we can properly analyse and clarify each case.
Your feedback has been noted and helps us improve our processes.
Your CRC - Car Rental Company team.
ACHTUNG BETRUG
- ACHTUNG - ACHTUNG - ACHTUNG - ACHTUNG -
DIE FIRMA CRC BETRÜGT, WIE SIE AUCH AN HAND ANDERER BEWERTUNGEN LESEN KÖNNEN IHRE KUNDEN
Wir wurden um viel Geld betrogen. Wie und warum würde hier den Rahmen sprengen. Eine Anzeige ist erstattet und das Gerichtverfahren gegen diese Firma eingeleitet. Ich gebe ihnen den Rat bei dieser Firma auf keinen Fall ein Fahrzeug zu leihen.
25 december 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Ch P B., thank you for your feedback.
It was not possible to identify your rental agreement, so we kindly ask you to contact us at customerservice@crcrental.pt and provide us with this information, so that we can reply accordingly.
Your CRC - Car Rental Company team.
1.5 hour wait at desk
I hired a car from them at Lisbon Airport on the 23rd December. I was very disappointed that it took almost 1.5 hours from I arrived at their counter until I was able to collect the car. How it can take some car hire companies so long to dish out a car is difficult to understand especially when it has been booked and paid for weeks in advance! Many hire companies can do it in less than 10 minutes!
23 december 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Blair, thank you for your review.
We are continuously improving, and our customers’ feedback is essential in helping us identify areas for improvement.
In the meantime, our Customer Support will contact you to clarify the situation that may have prompted your review.
Your CRC - Car Rental Company team.
⚠️ Sophisticated scam operation.
⚠️ Sophisticated scam operation.
Attention: this car rental company only has positive reviews because, most likely, they create fake accounts to boost their ratings.
I’ll share my experience. On the day I picked up the car, everything already felt strange. The employee kept insisting on whether I had insurance and made a suspicious expression when he found out I was fully covered.
When the vehicle was handed over, no inspection was done with me, and I was not given any inspection report. I asked about this document, and the employee said I would receive it later by email. Regarding the initial inspection, he claimed it had already been done.
I rented the car for one week. On the day of return, despite advertising themselves as a 24-hour airport rental company, the office was closed. I parked the car in front of the rental office and dropped the key in the drop-off box as instructed.
The car was apparently in perfect condition, as I had personally inspected and cleaned it the day before.
While standing in line at the airport to board my flight home, I received a €600 charge on my card from this rental company.
I immediately called to ask what had happened, and they claimed the car had damage. I requested a photo to see the alleged issue.
They sent me a picture of a ridiculous “damage” near the wheel cover. From the photo, it looks like something around 3 centimeters.
What’s most interesting is that the area already appears to have paint removed, giving the impression that this is something they do frequently — removing paint and repainting later.
Even if it were proven that I caused this damage, it would never cost €600 to repair.
I filed a claim with my insurance company for reimbursement. Rightfully, the insurer requested the repair invoice. That invoice was never provided, because the repair was never done — and even if it had been, it would not justify that amount.
❌ Do not rent from this company. Ever.
15 november 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATED: Dear Jack Sowell, Following up on the four negative reviews posted on several platforms, we believe to be only fair to reply to your claims, first by email and then online.
In reference to your statements, we choose to clarify each point, one by one:
-- No, we don't. All our reviews, good and bad, are created by real customers who decide how to rate us.
-- It's the CRC representative's duty to inform about all the services available at the desk. Customers can choose from personal accident insurance up to full coverage, which removes damage charges at the end of the rental and reduces the excess from €1,600 to €500. It is a similar option to the cover purchased through the online partner, but it requires that any damage must be paid at the counter, and any reimbursement is only considered after the damage is assessed once the rental agreement is closed, and the decision rests with the insurer.
-- As CRC operates as a paperless company, customers should not leave our premises without first confirming that they have received the rental agreement in their email inbox. This confirmation can only be carried out by the customer. In situations where the digital documents are not available, the customer must request the physical (paper) copies so that they can review the rental conditions and any recorded damages. These documents include the car condition form that allows the customer to confirm if all the existing damages are registered, and also serve as proof that the vehicle is rented in the customer’s name, should this be required by the competent authorities.
-- No car rental company is open 24/7. We are at our customers' disposal from 7 am till 11 pm, and whenever an out-of-hours service is required and confirmed.
-- The Key-box service requires confirmation. The service should have been requested prior to the car return date.
-- The debit was registered at 07:34, so just after opening hours, when the car was collected from the outside parking area, and damage to the right-hand edge of the mudguard was identified.
-- It's not a "ridiculous damage", it is deep and affected the entire corner of this vehicle part, as shown in the pictures sent to you, included in a formal damage report with all the information required by the insurance companies.
-- The repair invoice was sent to you by December 12th, and you wrote all these claims in all our online channels, exactly one month after it was sent. We believe that the subscribed coverage didn't include damages, as our reports are accepted by all insurance companies.
We therefore regret the opinion expressed regarding the services provided and the decision to share information that does not reflect the actual circumstances of your rental or the service delivered by CRC.
Customer satisfaction remains a priority for us. We take all feedback seriously, as it helps us identify areas for improvement and continue to enhance the quality and transparency of our service.
Each situation is reviewed carefully and fairly to ensure a professional and consistent customer experience.
Hoping we have been able to clarify some of the situations that will surely help you in future rentals, we remain at your disposal.
Always at your disposal,
Your CRC - Car Rental Company Team
PESSIMA ESPERIENZA
Abbiamo noleggiato un'auto ad agosto 2025 presso CRC car rental lisbona. Al momento Di consegnare l'auto mi hanno detto che sul cerchione anteriore destro c'era un graffietto praticamente invisibile. Non so se sono stato io o meno a causare il graffietto praticamente invisibile ma loro mi hanno detto che non avevo un video che dimostrasse che il graffietto non c'era alla consegna dell'auto e che quindi dovevo pagare. Mi hanno addebitato quasi 400 euro!! Mi sono lamentato per l'importo eccessivo ( secondo me poteva essere sistemato con una passata di pasta abrasiva) ma loro mi hanno detto che mi prendevano 400 euro perché dovevano verificare che non vi fossero anche danni alla sospensione o al braccetto dietro la ruota e che dovevo stare tranquillo perché, se dopo la loro verifica risultava solo il graffietto mi avrebbero ridato la differenza tra l'importo addebitato ed il danno effettivo entro 20 giorni. La compagnia non mi ha mai restituito la differenza e non ha mai chiamato. Ho scritto moltissime volte al customer care che mi ha risposto che non mi dovevano nessuna differenza. Esperienza davvero PESSIMA NON MI VEDRANNO MAI PIU.
30 augusti 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Caro Giampaolo Semprebene, agradecemos o seu comentário.
O seu processo foi analisado e revisto pela nossa equipa de Serviço ao Cliente, que lhe providenciou todos os documentos necessários para apresentação na sua seguradora.
Lamentamos que o processo não tenha tido o desfecho por si esperado mas, como compreenderá, a Wheego Portugal/CRC não se pode responsabilizar pelos custos de reparação de danos provocados às viaturas durante o período de aluguer em que as mesmas estão à disposição e responsabilidade dos seus clientes.
A sua equipa CRC - Car Rental Company.
Je me présente le 24/12/2025 au…
Je me présente le 24/12/2025 au comptoir. L’agent présent ne daigne pas répondre à mon salut. Je lui dit avoir loué une auto et qu’il me reste à régler le boîtier pour la via verde. Ce dernier me parle alors de franchise. J’ai compris qu’il me demandait si je souhaitais le rachat de franchise. J’ai répondu par la négative car pour moi il s’agissait d’une garantie que j’avais déjà, couverte par ma carte de crédit et en revanche il ne parlait pas de cela visiblement. Je comprend aujourd’hui que la ruse est bien rôdée, on vous pose la question de savoir si vous voulez une réduction de franchise au lieu de vous demander si vous souhaitez prendre une assurance tous risques. Ainsi si vous répondez par la négative à la question, on vous applique une assurance tous risque que vous ne souhaitiez pas contracter. Sans que l’agent n’en fasse jamais mention ni ne récapitule ce que vous avez payé. Il vous parle simplement d’une caution qui vous sera restituée à votre retour. La surprise arrive à la fin. Vous restituez le véhicule et on vous dit que la caution de 300€ vous a été restituée quand il n’en est rien mais surtout vous constatez à ce moment qu’on vous a prélevé 272€ pour couvrir une assurance tous risques dont vous n’avez pas fait la demande et dont personne n’a fait mention à l’agence. Après appel au service clients concerné on vous explique que tout contrat doit être vérifié avant d’être signé. C’est très juste mais la façon de faire a été incorrecte et détournée. Le client attend de la clarté de la part de l’agence quand il s’agit de souscrire un contrat. Ce qui est très loins d’avoir été le cas. Plus jamais pour moi. La malhonnêteté ne paie pas. Je ne recommanderais pas
31 december 2025
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Svar från CRC - Car Rental Company
UPDATE: Caro Mart, agradecemos o seu comentário e lamentamos, desde já, a situação reportada, que não está de acordo com os nossos padrões de atendimento, pelo que será analisada internamente para evitar que se repita no futuro.
Relativamente aos serviços subscritos, e conforme mencionado pelo nosso Serviço de Apoio ao Cliente, nenhum contrato de aluguer pode ser aberto sem a validação dos clientes nos nossos dispositivos de assinatura, o que atesta que o cliente tomou conhecimento e aceitou os serviços propostos.
Em caso de dúvidas quanto aos serviços apresentados e respectivos pagamentos associados, o cliente não deve assinar este documento até que as mesmas sejam clarificadas por um dos nossos representantes.
Sugerimos que, numa próxima eventualidade em que necessite de alugar uma viatura, verifique atentamente todos os serviços propostos, evitando eventuais equívocos ou constrangimentos no momento do levantamento da viatura.
A sua equipa CRC - Car Rental Company.
Like other reviewers mentioned
Like other reviewers mentioned, this company will do everything they can to abuse you when you return the car. We returned the car in good condition, but they charge us 50 euro in "damage" because there was some dirt on the carpet!
When we complained this was unacceptable, the person doing the inspection told us straight off that they would not bring us to the airport as we were promised.
This is not an honest car rental company. Their staff have internalized their bad policies and will mistreat you instead of apologizing for being forced to apply bad policies.
We all know that all car rental clean the cars between customers. Charging 50 euro for the cleaning when we need to leave for the airport and are in an impossible position to challenge them is truly awful.
Avoid this company.
5 januari 2026
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Pierre Baillargeon, we appreciate your feedback and regret to read that your experience did not meet your expectations.
All our vehicles are cleaned between rentals.
However, when a vehicle is returned in a condition that goes beyond what is considered normal use, additional cleaning is required to ensure it meets the standards expected by the next customer.
CRC is committed to transparency and to applying the same policies consistently to all customers.
Your CRC - Car Rental Company team.
SCAMMERS!
SCAMMERS!! Please also read other reviews and you’ll notice is how they operate. Do not rent with them! They charged us 307.50 for a rim that we didn’t damage. Make sure that you take clear videos of every part of the car because otherwise this is what happens. Clearly stealing! They didn’t even show the price list for charging us the rim saying it’s an internal price list and they can’t show. Untrustworthy rental company. Never again!
23 december 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear Nádia Jivá, thank you for your feedback.
We regret to inform you that we have not been able to identify your rental agreement at this time.
Please contact customer.service@crcrental.pt providing us with the associated rental agreement number or booking reference so that we can deal with it accordingly.
The opinion of our customers is extremely important to CRC, as they allow us to identify areas for improvement, all with the goal of achieving customer's satisfaction.
We look forward to hearing from you.
Your CRC - Car Rental Company team.
Very poor and agressive customer service
Hire from 26 September to 15 October 2025, Lisbon.
The check-in process was slow, and the Agent was very aggressive trying to sell the excess waiver cover , and overcharge us for cover to drive in Spain.
The experience of returning the car three weeks later was a disgrace by any standard. The receiving Agent immediately searched for any damage without reference to the form which noted all damage when we picked up the car. Fortunately I had taken plenty of photos so I could refute most of his claims. When he eventually found a small scratch that I could not refute, he charged 900 euros immediately, which was massively out of proportion to the damage. They also charged 50 euros for interior cleaning; we had hired the car for 3 weeks and it was not particularly dirty. Within one hour 1100 euros including tax had been charged to my credit card.
For nearly 2 weeks I chased a full damage report from CRC and received no response. I then contacted Zest, the agent/broker who I had hired the car through, and they obviously chased CRC because I then received breakdown of the charges, but still no damage report. After another week of chasing CRC and Zest, I received a damage report and a revised total charge of 333 euros, and no cleaning charge. CRC refunded the balance quickly.
I believe that CRC would have NOT corrected the damage charge or refunded anything if I had not aggressively chased a proper solution.
I have hired cars abroad many times; this was the worst experience of customer service and blatant attempts to charge excessive fees for minor damage. I would not go near CRC again, and I believe that Zest should not operate with them
In fairness the car, a VW T Cross, was very satisfactory and a reasonable price.
26 september 2025
Omdöme utan inbjudan
Svar från CRC - Car Rental Company
UPDATE: Dear James, thank you for your detailed feedback.
We regret your experience during the pick-up and return process.
We take all comments seriously and will forward your notes to the corresponding team leaders to review this case and improve our services.
We also appreciate your positive note regarding the vehicle.
On the other hand, it would also be important to mention that, by our terms and conditions, any damage found on the vehicle at the end of the rental is charged accordingly.
However, we also have a refund policy if it is determined that the driver was not at fault (e.g. accidents) or if the actual repair costs are less than originally invoiced, which was your case.
Your CRC - Car Rental Company team.
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