COZY PET Omdömen 

Ordered dog bed which when it came was poor quality and went lumpy in no time, paid £59.95 what a disgrace !!, owner promised partial refund , still waiting no reply to my e.mails avoid this company wish i had read reviews before i parted with our hard earned cash !!

Do not order off this company!!! Ordered bed and paid £59.99 on 21st November 2020 and not received the bed nor a refund. They couldn't give a toss so I've lost my money. Absolutely disgusting

Poor customer service after sending photos as requested we had no response

Disappointing build quality resulting in time consuming and avoidably slow assembly.

ISSUE 1

8x bolts holes containing recessed nuts = insufficient depth to hole / bolts too long.
Result = unable to join sides of cat house without leaving a 5mm gap.
When tried to tighten the recessed nut forced out of its hole.

Remedy = I had to pull out the recessed nuts. Drill deeper clearance hole to allow bolt to tighten properly, then superglue the recessed nuts back into position with loctite 254.

ISSUE 2

Base boards not wide enough.
Result = 10mm gap in floor and cold air allowed to come through the floor.

Remedy = wedged some of the polystyrene packaging in gap.

ISSUE 3

Screws for outer cladding blocking three of the bolt holes that hold the sides together.
Result = unable to tighten bolts up as screw blocking hole.

Remedy = remove screws and place to the side of the bolt hole.

Summary

It appears to be a well designed cat house, but the quality of production has let it down.
My husband is a pretty good diy’er, but someone with lesser skills would have struggled with this.

Order " delayed" expect next working day. 3 working days later, nothing. . Asked for refund or replacement. Got neither so far.
Order still "delayed". But elsewhere. Absolutely ridiculous.

was sceptical because of the bad reviews......

but I had no issues ordering my XL chicken coop at all!
delivered within 2 days. super fast
items was neatly and safely packaged and in perfect condition
couldnt be happier

however....

I will say there is no excuse for bad customer service. so the manager of this company should be sacking off whoever is rude over the phone. its your reputation on the line, nooone elses!!

and as for damaged items or missing items.
consider some quality control. at least then if there is issues with missing items you can resolve there and then before it ships...

also if you check for damages before shipment and make a note on each order ..and the items arrive with the customer with damage.. you know it will be the delivery drivers fault ?

just something to consider...

Offence customer service do not use unless you want to be scammed out of your money for broken product.

Incredibly rude customer service. Disgusting way to talk to customers when the fault of poorly made items and missing parts lies with the company itself. After this terrible year you would think to be so much more appreciative of your customers. Congratulations..you destroyed your own business.

AVOID THIS COMPANY

Absolutely shocking customer service and products are that flimsy they don’t last longer than a few weeks.

Hundreds of pounds have been wasted by many people I know who have purchased from this company. Tried to approach their customer service team, however the response received from them was absolutely vile!

Put your money into better, more professional and friendly companies whose products are more efficient and longer lasting.

Shame on you CozyPet.

My RC03 cage arrived with 3 broken bars, I had to sort this issue out myself it super glue as I was too worried to talk to the customer services about it when they have been rated so badly.

If I could give 0 stars I would! Awful customer service!

Awful products, rude customer service. Avoid at all costs unless you like to throw money away for no reason

Disgusting customer service, products are faulty, owner wouldn't fix this and is rude and insulting very unprofessional and childish
Me and 10,000+ people will not be using this again

Appalling customer service and very poorly made products. Avoid at all costs or just use "wish" as its the same quality

Bad customer service. the cage is so hard to clean.!

Absolutely disgusting customer service, very unprofessional. Avoid this company at all costs!

Great company. I now own 2 different rodent cages from them and both are well made and a great product for the price. Thank you

Absolutely disgusting customer service. Ordered for a Christmas present and it came in separate deliveries, when questioned they said it will be shipped February at the earliest! Even if I return my first part of the delivery, I am unsure they will send me a full refund simply because I questioned the situation.

Absolutely disgusting customer service. The way this company is ran is awful. Avoid at all costs. Find a magically better seller!

Wish I could give it one stars. Awful customer service. Understand the delay with products due to Christmas and Covid but even a simple question is answered rudely. Thank god I only bought something small from you and not a whole cage. Glad I went with a Savic Royal Suite and not a Cosy Pet anything.