CosyHouseCollection Omdömen 

TERRIBLE customer service and quality of products. It is nearly been a week and I haven't noticed heard anything substantial back regarding a return. It's a scam.

customer service has been unreachable since 8th of december.
this used to be a great company. i've ordered from them before and absolutely used to love the bedsheets. however, i tried to order again on the 8th. experienced many many problems with my order all due to their lack of customer service and responses. reached a resolution and arranged to reorder, and they've been radio silent since - but are happily keeping my money! no update even though i've tried to contact multiple times, phone line is going to voicemail, no responses on live chat. if you are going to order from them, get ready to raise a dispute with your bank and good luck as you'll lose your money and receive no product

What a rip off! Poor quality material and when you want to return it they want you to return it to Switzerland even though it was shipped from China and took 3 weeks to arrive and will cost you $35 to return it to Switzerland! Don't purchase anything from this company!

I have purchased over 6 products from this company, only thing that made me go back was the refund policy, but you have to buy insurance from the supplier in my experience and faith in a small business,
50% of my order did not last past one to three times on the bed, bobbling, colour fade even after only one day on the bed, for a fitted sheet, I don't have pets or children or a partner (he's deceased) so these factors are not relevant.
It's a shame because the replacements I got sent were also deficient and in the bin.
Just bought a duvet cover, straight out of the wash it's puckered and feels like it's been washed in sand.
I know you ask extensive questions for a replacement, why after six months are these products still not good.

Terrible decision to order from this company. Duvet cover is already pilling and the duvet has a huge tear in it. No answer from them. Trying to return the duvet but they are not responding. Doubt it is bamboo as it looks and feels like polyester to me.

The sheets are amazing. Me and my daughter is hooked. Not to mention the customer service is awesome. You will love them just as much!

Been writing to company 3 times within 6 days , no response, tried Live chat , no response, more like Dead chat. Called 0330 818 1561 and left voice message as no one answering. order number: CHUK123831. Ordered bamboo fitted sheet , advertised as zero noise , breathable . Not true , just sliding hand on it makes noises comparable with kitchen foil. Breathability compared with plastic bag , put your hand on it hold for few minutes and it starts to sweat . Customer service is non existent. I wrote 3 emails , used live chat , called them 0330 818 1561 ( no one answered so left voice message). Zero hassle returns promise , a 100% lie about zero hassle , and looks like it's impossible to return it at all as no one responding to you. Looks like will have to search for help The Consumer Rights Act 2015: Protects consumers from poor-quality products and services, and unfair business practices. It applies to business-to-consumer (B2C) transactions. Still waiting to be contacted.

Received a refund after all mentioned above and week of hassle free return. Do not recommend to buy from this company. Customer service ruined everything.

This company is a scam. I returned sheets per their instructions on the web site. The sheets were never taken out of the package. They state that refunds are issued in 48 to 78 hours after receiving the item. I have proof of delivery on 12/16 but have never received my refund. Two messages to customer service have been ignored. I have filed a complaint with the better business bureau

I unfortunately need to return an order, which the CosyHouse website suggests should not be a problem.

However I have now tried at least five times, over the last 16 days to find out how and am still no further forward. I have tried using the chat, and the email. Initially I had replies to both asking if it was the whole order. I responded to both to say, yes, unfortunately, and then absolutely nothing since.

I would very much like to be able to contact someone and be told how best to return the items. This is incredibly frustrating.

I wanted bamboo sheets for softness and cooling features and these came highly recommended. Cozy House had excellent reviews. However, after less than 6 months, they have ripped and pilled. I have a high end LG washer and dryer so that is not the issue! Very, very disappointed with the lack of quality.

I would’ve given it less than one star, but that’s not possible. I have been trying to work with them for months regarding a return. Somehow they charged my credit card for things I would never buy, and I returned them. I originally thought it was a fraudulent use of my credit card. They now have the merchandise and they have collected the money from Capital One. It’s a case of finger pointing. Cozy says they can do nothing and Capital One says neither can they. This is some of the worst customer service from a vendor I’ve ever seen.

I never received my order
Ordered 2 sets of 100% bamboo sheets for Christmas gifts on Wednesday 17th, it was set to be delivered Saturday the 21st. I got the email stating it was delivered but product not at my door. Contacted shipper and they said it was delivered and to reach out to cosy, which I did twice, and I have gotten 0 replies back

I bought a fitted bamboo sheet and was shocked when it pilled really badly after only one use. Cosy house replaced it (after asking for pictures and serial number) but the replacement did exactly the same despite it being used straight from the packaging. I thought I had bought actual bamboo but realised it has polyester in the mix and I imagine that this is the culprit.

***BEWARE *** HAS THIS COMPANY GONE BUST?
My delivery did no arrive. I cannot get in touch with the company. They are not responding to the online chats or to numerous emails I have sent to them.

Currently leaving a 1 star because I haven’t got my items yet. I ordered pillows and the website said they would be shipped out the next day. That was a lie. I’m still waiting. 2 weeks later. I’ve emailed 6 times with no response now called them and they told me to contact Amazon even tho I ordered directly off there sight. Amazon told me to call them. And there online chat is useless. If I ever receive them I’ll update my review.

They quote as "hassle free returns", "superior customer service" - definitely not! I've been trying to contact them to return an item for over a week with absolutely no response via email, voicemail, phone or live chat.

Never again! I was charged over $100 for sheets. It's a total scam!

I ordered a simple set of sheets on Black Friday. They advertised 3-4 business days to process the order. It’s been over two weeks and my order is still in queue. They didn’t have any problem processing my credit card payment with 3-4 seconds, but they can’t manage to get their orders out the door. It shouldn’t be my problem that you have poor management by advertising a sale and have poor staffing and inadequate product stock.

I have previously purchased bedding from this company and it has been fabulous. Sadly, I purchased another duvet cover 6 weeks ago which has developed some marked pilling. I tried contacting them via their 'live chat' with no joy, nobody answered my query. I then resorted to emailing them, again no response. I am disgusted with their customer service. I will never purchase from them again. Their products are not cheap and it appears that if something is not right they ignore you. Buyer beware, you may get a fabulous item but if you are unfortunate enough to get a dud you will be totally ignored.

The material is very comfortable however the claim as stain resistant is not true, The build quality is poor. I have the queen size set however the pillow cases are too small and the seams are coming apart.