CosyHouseCollection Omdömen 

I have been trying to return my order to Cosy House and have requested the returns label three times but it hasn’t been emailed yet.
I will keep trying.
WELL, I just rang Cosy House and spoke to a pleasant guy called Michael. No problem he said, just donate the unwanted items to charity and we’ll authorise a full refund!
My card payment has already been reversed.
Will pop the bedding items into my local charity tomorrow.
To say I’m stunned is an understatement.

Shocking products! I bought two very expensive duvet and pillow sets which were marketed as products of the highest quality. I bought them in November 2024 and as of 05 February 2025, both sets are bobbled with holes in the pillow cases. No matter how many times you follow the washing instructions, they become worse with each wash. If I could give this company less than one star, I would. Seriously, you can get better quality sets off Amazon for £30 that last and don't damage after one wash! There is nothing cosy about Cosy House Collection! AVOID!

Thin and flimsy. After one wash they developed little rough bumps like sandpaper. Don't buy!

Delivery service is horrible. I ordered sheets and they said they would be delivered within 7 days. It has been three weeks and still no sheets. They lost my apt. number and then they used a different system to get my address. Sometimes, the post office uses the neighborhood as the town instead of the city I am in and the company changed to that town. But they still managed to forget my apt. #. I have complained three times and still no delivery. It is still stuck in the middle of the country and they said it is too late to cancel. It looks like it will still take another week to get it here. Meanwhile, I am trying to get the current sale price instead or I no longer am interested in this company's products. I have been waiting on the chat now for 15 minutes and they said they are experiencing a high volume. I assume it is because of the poorly run shipping end of the company. Very frustrating.

When I finally had a virtual chat, they send they were resending it at no charge. That does not mean it would be free. Did they expect me to pay a shipping fee when they left off my apt. address the first time? And why didn't they contact me to let me know there was a problem? Very frustrating company.

I bought a bamboo bed sheet from this company in November. the sheet has had about 6 weeks of use in total, as I alternatie with another sheet each time I wash them.

they have pilled so badly that it feels like there's sand in the bed!!

I've tried to contact you multiple times & you haven't had the courtesy to respond to me. I've just called and it went straight to answer phone.

I suspect you're simply scammers, so as you're not responding to me I will be contacting my credit card company for a chargeback.

I suggest if anyone is looking for their bamboo sheets, they keep looking elsewhere.

Sero customer service!!

Cozy House sheets ate the Very BEST sheets I’ve ever owned!!!!

They fit perfectly especially because of the full elastic strip in all 4 corners.

The sheets feel silky smooth!

The vibrant color is perfect.

I recommend this bedding to anyone who wants an exceptional product.

Kudos

EM (Philly)

This company is a total scam as far as quality of their sheets and deplorable customer service. The sheets are very thin, wrinkle horribly out of washer and dryer even after following the recommended settings. The amount of “fluff” in the lint catcher was so much it completely filled the screen and then some. The sizing for the king sheets is a joke. The top sheet is not wide enough to cover both sides of mattress. The pillow cases are too tight. The bottom sheet fit and that’s the only thing I can say that is positive. After repeated emails and one phone call I still have no response to their guarantee return policy. The answer I received from the phone call is “ the email is received and they will respond soon”! Ha ha! Learned my lesson to trust any company advertising one FB or Instagram.
In the trash they went.

Placed an order nearly 3 weeks ago, item still has not been delivered. I have sent numerous emails to customer support, to have no reply. The delivery company has now admitted item is lost and to contact the seller for refund but nobody seems to want to reply.
I won't purchase another item.

I ordered the wrong duvet. I was advised to reject the delivery and via email request exchange or refund, which I did. I've since heard nothing back, after 3 email attempts. I've tied calling customer services, which seems non existent, only communication via a recorded voice (robot). To say I'm disappointed is an understatement.... BEWARE!!!!

P.S Fair is fair, I have now received the refund

This is an updated review. After attempting to contact company about return for weeks they finally got back to me and rectified the situation in a positive manner. They explained they've had some staff issues with fires etc in CA. So I'm changing my review to a positive one as their customer service while delayed was professional end of the day.

The quality and feel of these 100% Bamboo sheets. My husband has been after me to buy Bamboo sheets and I just didn't want to pay the price. We are both 100% happy with our purchase.

Crumpled appearance not helped by washing and NO IRONING at all. Seams loose and coming unravelled. Poor quality but very poor AESTHETIC appeal. Cannot make contact Very slow Cusomter service but several people reported that. So far no response contact at all to emails / phone messages / messgaes via FB Seems their policy is for me to return to Los Angeles ? what ? at my expense without ANY prior contact ? I dont think so Not cheap price but cheap quality .........................

My king sized sheet was brilliant at first but after only two washes (washed as instructed) the sheets became bobbly and uncomfortable (pilling) despite numerous e mails and on line chat this company have failed to reply. I would not recommend their product and am at a loss as to explain how shoddy (non existent) the customer service is

After only a few washes the bed sheets & duvet covers started bobbing, which is called pilling. I reported this via email & over 6 weeks later, I have nothing!!! All I receive is an email every 1-2 weeks asking for me to take a picture or explain how I have laundered the items, I have been asked the questions several times!!!
The sheet & duvet is awful to sleep with, after this pilling. I simply couldn't wait & have bought pure cotton items elsewhere, which show ZERO signs of this pilling.

I placed an order for a bamboo duvet . My order was delivered by EVRI but left on the floor outside of my work address in an unsafe place & went missing. I contacted EVRI & they said I needed to contact the seller for a refund. I have probably sent 5 emails but had no reply & done live chat but no response. This company is impossible to get in contact with or get a response from if your query is a complaint & doesn’t benefit them.

We loved our sheets to begin with, so soft and silky, and washed well the first time so we bought a second set. Unfortunately, after the second wash, it bobbled and only got worse with each subsequent wash, and so did the second set, despite following the washing instructions exactly. Such a shame, as they were such lovely sheets.

washed once so many pills , I can’t even use them they are Uncomfortable. Supposedly, they have a guarantee, but I have yet to see a replacement. I’m told they’re so overwhelmed maybe because their product is crap that they’re overwhelmed. Very disappointed should’ve went with cozy earth

I wanted high quality bamboo sheets and an online review put these as one of the best buys. After just two washes both sets had started to bobble and I emailed customer services. They responded quickly and offered replacement, asking questions about the washing process I had used and photos of the labels for quality control. Sadly the new sheets have done exactly the same thing despite following the washing instructions to the letter. This time I requested a refund, it took a few weeks for the email to be responded to but I have now been offered the refund. Quality is clearly not up to standard so the sheets aren’t worth buying but at least the customer service isn’t too shabby.

I ordered a set of bamboo sheets. When I took them out of the package they appeared almost see-through. I gave them a chance and they were soft an comfortable but in just over a week they were so pilled it was like sleeping on sandpaper. I threw then away.

I have continously emailed you to return these pillows and they still haven't sent me free return label. 😮‍💨so disappointed 😞