Co-op Insurance Omdömen 4 164

I was actually able to speak to someone on the phone and they completed the policy and explained everything to me. I found them extremely helpful. They even said they could send me a paper copy as I requested

My experience is still ongoing but we have pet insurance with Co-Op and despite sending all invoices and receipts we are being made to feel threatened a little for instance
If we do not hear from your vets we may close this claim?!
I find this quite rude and also worrying
We have paid for pet insurance with Co-Op but my views initially without claim being reimbursed and initial contacts are not good for Pet insurance
Therefore right now Travel/Car/Home etc we would not consider Co-Op due to negative communication and updates (made to feel like you are scamming)

I think the £130 increase was a step to far, so I walked away

Julie and Anthony dealt with a household policy renewal/new policy on an executor account pleasantly patiently and professionally - what you would expect from the COOP and what more would you want?

I got sent three letters . One saying my policy was coming to an end . Then one to say here is the renewal. Third your policy has ended . But when I tried to call and email then there was no reply . Call said we have an emergency . Emails just bounced back . Very poor service I will look elsewhere . You lost three customers .

Your operative that handled my car insurance renewal over the telephone was absolutely brilliant! He genuinely couldn't have been more helpful, courteous or friendlier. Without doubt, a huge asset to your company and provided one of the best customer services I've ever experienced!

Quick and simple process - excellent value for money.

Despite deciding to not tick the Automatic Renewals box and looking elsewhere Co-op say they have another Policy in my Account for buildings Insurance I have already contacted them saying I have made other arrangements !

SO EASY TO SET A POLICY UP .

Everything was explained well, easy to navigate the information and prices were very competitive too

Got through to adviser Suzanne quite quick and she was pleasant and helpful when made a change on policy details

The Insurance questionnaire was very clearly worded and all the questions were appropriate. It was easy to answer.

Bumped the previoulsy offered renewal price up by around 25% after asking them to correct a simple admin error on their part 3 days before expiry. No plausible reason for the increase given. If an offer is made before expiry, it should at least be maintained until policy expiry and certainly not increased if the risk has reduced.

Cost of my home insurance policy has nearly trebled, as the Policy I’ve been on for 13 years is no longer available - and not even a phone call or letter to inform me or discuss. Shocking service, been a client for 37 years!

Easy to set up and competitive prices. I can’t comment on Claims process.

And that is one too many. They keep the small print very small indeed. Don’t waste your money with this company

I have added my second dog to Coop insurance. The process was easy, the lady explained step by step and she was very helpful.

Everything is no bother, spoke to one of the call handlers who is kindly going to send my paper copy of policy to me.