For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went with Co op travel insurance as I've been a member for many years even got my funeral sorted with them. Done it online it was quick and easy no hassle at all 5 minutes and I was covered definitely... Se mer
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... Se mer
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Very polite staff. I made 2 genuine claims with in a few weeks. It really was no problem with them. I would have no problem recommending CO OP to anyone who is looking for insurance. Thankyou Jenn... Se mer
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Företagsinformation
- Försäkringsbolag
- Bilförsäkringsbolag
- Hemförsäkringsbolag
- Livförsäkringsbolag
- Husdjursförsäkring
- Reseföräkring
Om Co-op Insurance
Skrivet av företaget
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Kontaktuppgifter
Storbritannien
- coop.co.uk/insurance
4,4
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Easy Good service to switch company,helpful service…
Easy to switch company,helpful service explained everything to understand.
21 juli 2026
Svar från Co-op Insurance
We're so happy to hear that switching was easy and our service was helpful in explaining everything clearly. We appreciate your kind words!
Kind regards
Jemma
The Co-op Pet Team 🐾
Friendly
Friendly, knowledgeable and professional approach from front of house…. Adelaide.
3 augusti 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Hi Allan
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Adelaide. Thanks for your positive feedback.
Kind regards
Leanne
I have been a member of the co-op for…
I have been a member of the co-op for many years. Recently I got pet insurance for my cat . Was delighted to find I got a discount as a member, & a further discount as I had got my cat from an animal charity.
9 juli 2026
Svar från Co-op Insurance
We're so happy to hear you found our pet insurance beneficial and appreciated the member and charity discounts. We value your long-standing membership with us!
Kind regards
Jemma
The Co-op Pet Team 🐾
Home insurance renewal.
Home insurance renewal.
Everything i needed was sorted,and was really happy with customer service
3 augusti 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Hi Anthony
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.
Kind regards
Leanne
My requote had increased by about £30…
My requote had increased by about £30 but i went through the whole process of getting another quote, exactly the same details and co-op insurance came back with a quote cheaper than the one I was originally paying.
Basically Co-op tried to rip me off hoping I wouldn't shop around.
14 juli 2026
Svar från Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pet Team
Still waiting for membership card …
Still waiting for membership card documenrs should be sent out in pack
28 juli 2026
Svar från Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pet Team
SPOKE TO JO IN THE TRAVEL INSURANCE…
SPOKE TO JO IN THE TRAVEL INSURANCE DEPARTMENT- REALLY PROFESSIONAL AND HELPFUL- HE SAVED ME ALOT OF TIME AND ENERGY!
2 augusti 2026
Omdöme utan inbjudan
Building and Home Contents Insurance
Clear information about my Policy and received helpful advice which made it easy to decide on necessary changes for renewal and payment to my satisfaction. Overall satisfied with the pricing and policy to meet my requirements.
31 juli 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Hi Mary
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Leanne
Site was easy to manoeuvre and it was…
Site was easy to manoeuvre and it was quick to get quote. All done in a few minutes.
30 juli 2026
Svar från Co-op Insurance
We're so glad you found our site easy to navigate and that obtaining a quote was quick and efficient for you. We appreciate your positive feedback!
Kind regards
Jemma
The Co-op Pet Team 🐾
Shop around for pet insurance.
I held the pet insurance policy with CO-OP last year. At renewal price nearly doubled (no claims made and dog still
Only 5). Found the identical policy with CO-OP on comparison site much cheaper than renewal. Rang CO-OP to see if they would just apply the price to the existing policy but couldn’t/wouldn’t so I let the old poicy lapse and bought the same policy again as a new customer. Completely stupid and a waste of time. My advice - shop around as a new customer every year regardless!!
8 juli 2026
Svar från Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pets Team
Clear and friendly phone conversation.
The person I spoke to on the phone was courteous and friendly. She explained everything to me very clearly and was actually fun to talk to, which helped me to relax.
29 juli 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Hi Ms Brislee
Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.
Kind regards
Aysha
Everything was explained clearly and my questions were answered in a very understandable way.
Everything was explained clearly and efficiently
27 juli 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Good afternoon Mrs Moore
Thank you for taking the time to leave us a review. It's great to hear that all of your questions were answered clearly. We look forward to serving you again in the future and continuing to provide you with excellent service.
Kind regards
Aysha
Very helpful staff member ,thoroughly…
Very helpful staff member ,thoroughly covered all details.
27 juli 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Hi John
Thank you for your kind words, it’s great to hear you had a good experience with our team member. We look forward to serving you again in the future and continuing to provide you with excellent service.
Kind regards
Aysha
The advisor was very friendly and…
The advisor was very friendly and helpful top marks
24 juli 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Hi Judith
Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.
Kind regards
Aysha
No customer services?????
I have Coop home insurance. It's impossible to speak to someone on the phone ? To answer my queries on line I need a policy number which I cant find. So it's impossible to contact them to find my policy number . Absolute worst company services ever .
24 juli 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Good afternoon
We’re sorry to hear you feel this way. We’d like to clarify that customers can contact our UK based phone teams during our opening hours which are Monday-Friday 8am-8pm, Saturday 8am-5pm and Sunday 9am-4pm. If you don’t know your policy number, our live chat team can also locate your policy using your personal details such as name and address etc. we appreciate your feedback and will continue to review how we make our contact options clearer.
Kind regards
Aysha
Very competitive & easy to complete.
No fuss, no problem. Straight forward & very competitive. I missed something & had to ring up but easily put right & would certainly recommend coop car insurance.
20 juli 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Hi Malcolm
Thanks for taking the time to leave us a 5* review! We're pleased to hear you found the process straight forward and the price was competitive. Thanks for insuring with us.
Leanne
Professional attitude .
We weren’t sure about some aspects of our home insurance renewal, Emma guided us in a clear, polite and helpful way. Excellent service.
22 juli 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Hi Chris
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Emma. Thanks for your positive feedback.
Kind regards
Leanne
Easy to renew and price has lowered.
22 juli 2026
Omdöme utan inbjudan
Svar från Co-op Insurance
Hi
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the quote offered is competitive. Thanks for insuring with us.
Kind regards
Leanne
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