Ordered the zip link essentials contract 1000 pocket sprung super king ottoman. Build quality is good and the mattresses are also good. Better than you might expect for the price and very comfortabl... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very nice well made bed base I went for the sprung top version but maybe should not have bothered as the springs are small and I can’t see or feel them being effective. But other than that we are happ... Se mer
I needed a waterproof mattress and saw this company online. The price was competitive and the service was good. The mattress was delivered in timely manner and the quality is very good. I would recomm... Se mer
Grifters. No customer service contactability. I have an issue with my order. Emails ignored and the phone does not get answered. Eventually answered via email, as they stated phone calls are... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Retailer of premium hand made and quality UK Manufactured contract beds. specialising in beds for: Hotels, B&Bs, Student accommodation, Boarding, ,schools ,Holiday camps, Hostels, HMO's & Prisons.
Kontaktuppgifter
1a High Street, WF16 0JA, West Yorkshire, Storbritannien
- 03335330300
- info@contractdivanbeds.co.uk
- contractdivanbeds.co.uk
4,2
Bra
130 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great company and service
Great service. Kept informed when the delivery was made. In fact even came before they were due.
Fabulous.
Divan bed is perfect.
5 september 2024
Omdöme utan inbjudan
Svar från Contract Divan Beds
Thank you for your fantastic feedback! 😊 We're so pleased to hear that you were kept well-informed and that your delivery arrived even earlier than expected—what a bonus! It's great to know you're happy with your new divan bed. We truly appreciate your support and look forward to serving you again in the future. Enjoy your bed! 🛏️✨
prompt and professional service
The beds arrived when promised and are a lovely quality. The delivery team were very helpful bringing the beds and made it all very easy.
6 september 2024
Svar från Contract Divan Beds
Thank you for your wonderful feedback! 😊 We're so pleased to hear that your beds arrived on time and that you're happy with their quality. Our delivery team always strives to provide a smooth and hassle-free experience, so it’s great to know they were helpful. We truly appreciate your support and hope you enjoy your new beds. If you ever need anything else, we’re here to help! 🛏️✨
Deliverers were very good and quick
Deliverers were very good and quick. Friendly and polite, got the job done without any problems.
3 september 2024
Svar från Contract Divan Beds
Thank you for your kind words! 😊 We're delighted to hear that you found our service efficient and that our team provided excellent communication. We always strive to accommodate our customers' needs, so we're glad we could adjust your delivery arrangements as requested. Your feedback means a lot to us, and we truly appreciate your support. We’d love to assist you again in the future—thanks for choosing contractdivanbeds.co.uk! 🛏️✨
A really efficient service
A really efficient service with some excellent customer communications. I had to make some changes to my delivery arrangements and these were actioned as requested. Top rate service!
3 september 2024
Svar från Contract Divan Beds
Thank you for your kind words! 😊 We're delighted to hear that you found our service efficient and that our team provided excellent communication. We always strive to accommodate our customers' needs, so we're glad we could adjust your delivery arrangements as requested. Your feedback means a lot to us, and we truly appreciate your support. We’d love to assist you again in the future—thanks for choosing contractdivanbeds.co.uk! 🛏️✨
Found Contract Divan beds by chance…
Found Contract Divan beds by chance online while searching for a bed base for one of our single beds. Great price and speedy delivery and kept informed regularly on when the item was delivered. Bed base is perfect so would definitely recommend Contract Divan beds.
26 augusti 2024
Omdöme utan inbjudan
Svar från Contract Divan Beds
Thank you for your fantastic review! 😊 We're so pleased you found Contract Divan Beds and that you’re happy with the bed base, price, and speedy delivery. Keeping our customers informed throughout the process is important to us, so it's great to hear you appreciated that. Your recommendation means a lot, and we’d love to assist you again in the future. Enjoy your new bed base! 🛏️✨
Zip & Link Superking
Bought the zip and link divan bases, two headboards and a 1500 pocket sprung mattress. The mattress is comfy but it does overhang the base a little bit. Generally product is as expected.
15 augusti 2024
Omdöme utan inbjudan
Very upset that on the first delivery…
Very upset that on the first delivery only the mattress arrived. Had to contact company and they sent the base 5days later.Are deliveries not checked before leaving storage?
21 juli 2024
Svar från Contract Divan Beds
Hi Mukhinder,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Order Mix Up
Unfortunately only 2 out of the theee mattresses I order got delivered. The company did try and get me the outstanding mattress delivered the following week but it was too late by then.I had to source something locally in a rush. So disappointed it didn’t work out with this company as otherwise their staff were helpful throughout.
15 juli 2024
Svar från Contract Divan Beds
Hi Monica,
Thank you for your order & apologies for the inconvenience caused. This was a genuine mistake on our behalf, and we tried to rectify the issue by arranging for the missing mattress to be delivered the following week, which unfortunately the courier did let us down. We appreciate your understanding and are sorry for any inconvenience this may have caused.
Please also note our director has tried to reach out you via email to discuss and rectify this issue as we do not like to leave our customer unhappy :( Please get back to us at your earliest convenience.
Kind Regards
Sam
Excellent service
Great product, great service would definitely use again. Carried base direct to our room of choice, very polite.
4 juli 2024
Svar från Contract Divan Beds
Hi Mrs Anderson,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Very poor communication
Very poor communication, I emailed twice for a rough dispatch/delivery date and got a very vague reply. Then when I rand after ten days i couldn’t get through, so emailed again and then the next thing I have a delivery date nearly three weeks after my order.
27 juni 2024
Svar från Contract Divan Beds
Hi Michael,
Thank you for your feedback. We apologise for any inconvenience you experienced regarding the communication about your order.
We strive to ensure that all orders are delivered within the 3-11 working days as advertised on our website, and we're glad to confirm that your order was delivered within this timeframe.
Our records show that we responded to all your emails, and the courier also made contact to keep you informed. Please note that updates about deliveries are typically provided 2-3 days prior to the delivery date.
We understand the importance of clear communication and will use your feedback to improve our processes. If you have any further questions or concerns, please do not hesitate to reach out.
Please also note our director has also tried to reach out you via email to discuss and rectify this issue as we do not like to leave our customer unhappy :( Please get back to us at your earliest convenience.
UPDATE 19/07/24
We have reached out to the customer via email and phone call, unfortunately no correspondence.
Kind Regards
Amy
Great mattress, very pleased
Good communication, so I knew when it would be delivered. Very helpful person on the phone. The mattress was great quality. The delivery man even offered to take it upstairs to the bedroom for us.Would definitely recommend this company.
25 juni 2024
Svar från Contract Divan Beds
Hi Susan,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Svar från Contract Divan Beds
Hi Joy,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Svar från Contract Divan Beds
Hi Fran,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Good but mix up with collection.elpful to…
Contract Divan Beds were helpful to deal with and we are pleased with the product. However the mix up with collecting the old mattress was a problem, as it was on its side in her small flat for 7 more days, which was inconvenient.
29 maj 2024
Svar från Contract Divan Beds
Hi Wendy,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
We sincerely apologise for the oversight regarding the mattress collection. We are pleased to confirm that the issue has been successfully resolved and that you are satisfied with the outcome.
Regards
Contract Divan Beds.
2 x Zip-Link Mattresses
Order process was easier, and great level of advice on the phone too, which helped me select the right product. There were a few issues with the separate delivery company, but Contract Divan Beds worked hard to get this resolved on my behalf. Will use them again!
16 maj 2024
Svar från Contract Divan Beds
Hi Mr Bateman,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Great customer service
Ordering was really easy and customer services were so helpful answering my questions about delivery. A pleasure to do business with. Shall definitely purchase from them again.
28 maj 2024
Svar från Contract Divan Beds
Hi Jacqueline,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Svar från Contract Divan Beds
Hi Sandra,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
Very good value for comfort
Very reliable company if there's a problem with an order they contact you in advance and reschedule your order for your best interests.
5 maj 2024
Svar från Contract Divan Beds
Hi Adam,
Thank you for taking the time out to give us such a lovely review and thank you for your most valued custom, we hope you enjoyed your shopping experience with Contract Divan Beds & hope to see you again.
Regards
Contract Divan Beds.
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