Ordered the zip link essentials contract 1000 pocket sprung super king ottoman. Build quality is good and the mattresses are also good. Better than you might expect for the price and very comfortabl... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very nice well made bed base I went for the sprung top version but maybe should not have bothered as the springs are small and I can’t see or feel them being effective. But other than that we are happ... Se mer
I needed a waterproof mattress and saw this company online. The price was competitive and the service was good. The mattress was delivered in timely manner and the quality is very good. I would recomm... Se mer
Grifters. No customer service contactability. I have an issue with my order. Emails ignored and the phone does not get answered. Eventually answered via email, as they stated phone calls are... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Retailer of premium hand made and quality UK Manufactured contract beds. specialising in beds for: Hotels, B&Bs, Student accommodation, Boarding, ,schools ,Holiday camps, Hostels, HMO's & Prisons.
Kontaktuppgifter
1a High Street, WF16 0JA, West Yorkshire, Storbritannien
- 03335330300
- info@contractdivanbeds.co.uk
- contractdivanbeds.co.uk
4,2
Bra
130 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great choice and competitive pricing
Great choice and competitive pricing. Easy to order and delivery perfect. The mattress is really comfortable and looks good.
23 augusti 2025
Svar från Contract Divan Beds
Thank you for taking the time to share your feedback. We’re so pleased to hear you found our range and pricing competitive, the ordering process straightforward, and the delivery smooth. It’s wonderful to know your new mattress is both comfortable and looks great..
We truly appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
The Contract Divan Beds Team
Good prices and good service
21 augusti 2025
Svar från Contract Divan Beds
Thank you for your kind words. We’re delighted to hear you were happy with both our prices and service. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
The Contract Divan Beds Team
It's now been 2 weeks & no replacement
It's now been 2 weeks and I still don't have a replacement organised.
Delivery men were excellent but unfortunately the company picked the wrong type of bed.
I'm still awaiting a response regarding the replacement.
18 augusti 2025
Omdöme utan inbjudan
Svar från Contract Divan Beds
Thank you for your feedback and for highlighting both the positives and the challenges you experienced. We’re pleased to hear that the matter has now been resolved and hope you’re happy with your replacement bed.
We also truly appreciate your kind words about our delivery team, and we’ll ensure your comments are passed on. If you need any further assistance in the future, please don’t hesitate to get in touch at info@contractdivanbeds.co.uk
Kind regards,
The Contract Divan Beds Team
Find a better Company belonging to valued Trading Associations
Being elderly pensioners we often find it easier, rather than travelling around, to ften buy items over the Internet, so we googled around looking for 2 new zip together Superking mattresses and came across Contract Divan Beds.
We contacted the Company and spoke to a very nice gentleman who persuaderd us to buy 2 zip mattresses.
So on the 26th May 2025 we ordered and paid £614.99 and they were delivered to us on 31st May 2025. With the delivery we paid £50 for collection of the old mattresses by 2 men, it turned out to be a non English man and his 14/15 year old son, awful not at all helpful with opening the new mattresses and a bit careless/dangerous removing the old mattresses and whatever Contract Divan Beds say about the delivery, we did report it immediately and were told the problem was with the delivery contractor not with the bed supplier, we also said we had a tip to give the delivery men, but due to their unhelofulness we didn't hand it over.
We had booked a short holiday for 2nd to 5th June for our 59th Wedding Anniversary so we didn't really use the mattresses till 6th June.
We quickly realised that they had quite deep dips in them and after just a few nights of sleeping on them the dips deepened and the mattresses became increasingly uncomfortable and the material around the dips started to show ripples (we have pictures of these ripples around some of the dips) goodness knows how bad the dips and the ripples will quickly become.
So under The Consumer Rights Act 2015 we contacted Contract Divan Beds and were shocked by their response, we are still following this up with our customer rights.
Basically they said that their "Refund Policy would be subject to a 50% restocking fee along with a collection fee".
I pointed out to them that we had responded within the 14 day deadline and we'll within the 30 day period allowed.
They have not yet commented on this, since I searched and found that this Company do not participate with any Ombudsman or Trade Association, so you are entirely in their hands.
So beware of this Company find a better Company belonging to Associations who at least will give you a level of support, if needed.
Finally if your require further evidence of their Customer Support look at the other 1 Star reviews.
31 maj 2025
Omdöme utan inbjudan
Svar från Contract Divan Beds
Thank you for taking the time to leave your review.
We are sorry to hear you are unhappy with your experience. As a small independent company, we clearly state that we do not offer risk-free sleep trials, and that any mattress return is subject to a 50% restocking fee and collection charges. This is made clear at the point of sale and within our refund policy. If a no-obligation sleep trial was a key requirement, we would recommend selecting a company that specifically offers this service.
Regarding the dips mentioned in your review, these are not defects but rather a normal characteristic of tufted mattresses. All tufted mattresses, by design, have slightly indented areas where the tufts are secured. This is entirely standard across the industry. Should you have preferred a completely smooth sleeping surface, a foam-encapsulated or flat panel mattress would have been more appropriate, and our team would have been happy to advise on suitable options.
In addition, we have email correspondence from yourself praising & confirming the delivery was completed without issue, so we are surprised by the conflicting comments in your review. We welcome all genuine feedback, but we must make clear that we do not accept slanderous or misleading claims.
Lastly, we must strongly object to your reference to the driver’s ethnicity. Such remarks are entirely inappropriate, irrelevant, and have no place in a public review. We ask all customers to communicate respectfully and without prejudice. If you would like to raise a formal complaint about the delivery experience, please contact the delivery partner directly to address this matter.
Kind regards,
Customer Care Team
Contract Divan Beds
Very good clean and sturdy bed but oh…
Very good clean and sturdy bed but oh the delivery people were absolutely atrocious.
9 juni 2025
Svar från Contract Divan Beds
Thank you for your honest feedback.
We’re really pleased to hear you’re happy with the quality of the bed, but we’re truly sorry to learn about your experience with the delivery team. This is certainly not the level of service we aim to provide, and we will be raising this with our delivery partners we use to ensure improvements are made.
If you’d be willing to share more details, please do get in touch with us at info@contractdivanbeds.co.uk so we can look into this further.
Best regards,
The Contract Divan Beds Team
VERY GOOD DIVAN OTTOMAN BEDS
Now have two of these beds, fantastic for extra storage. They open and close very well, and there many colours, there also many many styles and colours of headboards.
9 juni 2025
Svar från Contract Divan Beds
Thank you so much for your kind review!
We’re delighted to hear you’re enjoying both of your new beds and making the most of the extra storage space. It’s great to know you’ve found the mechanism easy to use and appreciate the wide range of colours and headboard styles available.
Best regards,
The Contract Divan Beds Team
Absolute scam
Absolute scam. Ordered a bed and paid extra for a nominated delivery day to then not receive this on the selected day. Customer service offered a refund for the 'delivery cost' and stated that there had been a system error and the day should have been blocked/greyed out. When I requested a full refund I was told I would only receive 50%, even though this was false advertising on their end for selling a bed that they were never going to Deliver on the day I selected and paid for. Further to this when I finally got hold of someone on the phone by choosing the Sales line, I was told that when the Delivery Company finally get round to Delivering, this could take 3-7 working days! I am currenlty still awaiting a response/resolution from the customer service team.
AVOID AVOID AVOID!!!
9 juni 2025
Omdöme utan inbjudan
Svar från Contract Divan Beds
Thank you for taking the time to leave your feedback, and we are genuinely sorry for the frustration and inconvenience you’ve experienced.
Unfortunately, there was a system error with the nominated delivery date selector, which led to an unavailable date appearing as bookable. We sincerely apologise for this issue and completely understand your disappointment.
While we strive to ensure all nominated delivery options function correctly, in this instance the error meant that the selected delivery date could not be fulfilled. Regrettably, once a delivery is scheduled through our external courier network, we have limited control over the exact date, though we do aim to dispatch orders promptly and minimise delays.
We can confirm that a refund was offered for the nominated date delivery charge paid, and our team has advised of the standard delivery timescale of 3 - 11 working days. We appreciate that this is not what you expected, and we are continuing to investigate and resolve the matter as quickly as possible.
Please note our delivery partner will get back to you once they have planned a date for your order.
A lovely comfortable mattress
A lovely comfortable mattress! Just what i've been looking for. Great price too!
9 juni 2025
Svar från Contract Divan Beds
Thank you for your lovely review!
We’re so pleased to hear that the mattress is exactly what you were looking for and that you found it comfortable and great value. It’s always rewarding to know our products are hitting the mark.
Best regards,
The Contract Divan Beds Team
Absolutely shocking customer service and aftersales
Absolutely shocking customer service. Wrong bed delivered with faults over a week ago and still not been rectified. Have contacted customer service by phone who 'can't do anything' and have emailed and filled in the form they sent back three times. Still no response!
28 maj 2025
Omdöme utan inbjudan
Svar från Contract Divan Beds
Thank you for your feedback, and we're very sorry to hear about your experience.
We sincerely apologise for the inconvenience caused by the delivery of the incorrect and faulty bed, and for the frustration caused by the delay in communication. We understand how disappointing this must be.
We can confirm that you completed the exchange request form on 30th May, and an automated email was sent at that time advising that the investigation process can take up to 14 working days. As of today, we are still within that timeframe.
Please note that submitting duplicate requests or emails during the investigation period can unfortunately cause delays in processing, as it may create confusion in our system.
Rest assured, your case is being handled, and our team will be in touch as soon as possible. If you have any further queries, feel free to email us at info@contractdivanbeds.co.uk.
If anything goes wrong you’re on your own
Purchased a bed based off the description of the mattress and turned out to be water resistant not water proof. It wasn’t even resistant. Contacted company for a refund/help and they said no and sent my emails to a non reply. Basically we have an unusable bed and no customer support.
12 mars 2025
Omdöme utan inbjudan
Svar från Contract Divan Beds
Thank you for your feedback. The product description & title clearly states that the mattress is water-resistant, not waterproof. If you required a fully waterproof mattress, we would have recommended selecting a product specifically designed for that purpose.
Regarding your concerns about customer support, we always aim to assist our customers fairly and in line with our policies. If you require further clarification, please reach out to our team, and we’d be happy to assist where possible.
Best regards,
Contract Divan Beds
Very easy very quick delivery
Very easy very quick delivery
Helpful delivery men
Very good item
Thanks
17 februari 2025
Omdöme utan inbjudan
Svar från Contract Divan Beds
Thank you so much for your great feedback! We're delighted to hear that your delivery was quick and easy, and that our delivery team was helpful. It’s wonderful to know you're pleased with the item as well. We truly appreciate your support and look forward to serving you again at contractdivanbeds.co.uk!
Svar från Contract Divan Beds
Thank you for your kind words! We're glad to hear that you were happy with both our service and communication. We always aim to keep our customers informed and ensure a smooth experience. We hope to assist you again soon at contractdivanbeds.co.uk
Svar från Contract Divan Beds
Thank you for taking the time to share your experience! We're so happy to hear that you had a fantastic delivery and found our team to be helpful and friendly. We truly appreciate your feedback and hope to serve you again soon at CONTRACT DIVAN BEDS !
Apalling Delivery Compnay
Unfortunately the delivery company you use left a frail 88 year old woman with Dementia to put the delivered mattress onto her bedframe, and refused to take away the old mattress, even though I had paid a hefty sum for it to be removed, because it had a urine stain on it. While you choose to use such a disgraceful delivery company your rating will suffer, as my mother still has no mattress on her bed until I can get to her to do it. Utterly disgraceful. Had a call from the bed company after they saw my review. They offered nothing new during the call and I told them that if they did not, I had nothing more to say. The mattress was not wet and the delivery company was not asked to “dress” a bed, but to put the new mattress on my mother’s bed frame. They were rude to me on the phone when they phoned and I stand by my review. An 88 year old woman with Dementia was treated badly by the delivery company and no one has offered to make amends.
3 februari 2025
Omdöme utan inbjudan
Svar från Contract Divan Beds
I'm truly sorry to hear about your experience and completely understand your frustration. At *Contract Divan Beds*, we always strive to provide a smooth and professional service, and I regret that this situation has caused distress.
To clarify, we offer and advertise a *Free 2-man Room Of Choice Delivery*, which ensures that the mattress is placed in the desired room but does *not* include dressing the bed for the customer. Additionally, for hygiene reasons, we do not collect soiled mattresses, especially when they are still wet, as this poses a health risk to our 3rd party delivery team, due to this the delivery team could not place the new mattress on the current bed base as they were not going to touch the soiled mattress.
Following a further investigation, we can confirm that our delivery team conducted themselves professionally and explained the situation at the time. I appreciate that this was a frustrating experience, but we do have to adhere to strict hygiene policies to ensure the safety of both our customers and staff.
If you need any further assistance, please feel free to reach out to us directly, and we will do our best to help. - I can see a member of our team has already explained this to you and the refund for the collect disposal was processed.
UPDATE:
Tried to contact the customer to clarify the situation today, unfortunately customer was quite rude and terminated the call.
The staff were very efficient and…
The staff were very efficient and helped to arrange my order to all my requirements (after a few calls).
Whilst the guys who delivered the bed were efficient, the service seemed somewhat impersonal - not sure if this might be attributed to a slight language barrier.
Otherwise all fine.
21 januari 2025
Svar från Contract Divan Beds
Thank you for taking the time to share your feedback! We're really pleased to hear that our team was able to accommodate all your requirements and ensure your order was arranged just as you needed.
We appreciate your comments about the delivery experience as well. While we're glad the team was efficient, we always aim to provide a friendly and personal service. We'll certainly take your feedback on board to improve where we can.
If there's anything else we can do for you, please don't hesitate to reach out. Enjoy your new bed, and thanks for choosing contractdivanbeds.co.uk! 😊🛏️
Review New Matress
Mattress arrived at time you said it would. Lads delivered upstairs bedroom and took old one away. They were very friendly and helpful. Mattress was encapsulated. It looks very nice and it's lovely to sleep on. Very happy with experience would use again thank you.
15 december 2024
Svar från Contract Divan Beds
Thank you for your wonderful feedback! 😊 We're so pleased to hear that your mattress arrived on time and that our delivery team provided friendly and helpful service. It’s great to know you're enjoying your new mattress and had a positive experience with us. We truly appreciate your support and look forward to serving you again in the future. Sleep well and thank you for choosing contractdivanbeds.co.uk! 🛏️✨
So my bed finally come next day after…
So my bed finally come next day after the ordeal, and I have to admit the bed it’s self is made perfect and is easily 5*, is the most solid ottoman bed I’ve ever owned and is all around good quality but the service in order to get the bed was appalling, the one bloke that’s on customer services answers the phone with such a attitude then wonders why he gets it back and I have to now order the headboard and hope it gets to me before next year
9 januari 2025
Omdöme utan inbjudan
Svar från Contract Divan Beds
Thank you for your honest feedback. We’re delighted to hear that you’re happy with the quality of your ottoman bed and that it has met your expectations. However, we sincerely apologise for the experience you had with our service – this is certainly not the level of customer care we strive to provide.
We take your comments seriously and will be reviewing them internally to improve our communication and service. If there’s anything we can do to assist with your headboard order, please don’t hesitate to reach out, and we’ll do our best to ensure a smoother process this time.
Thank you again for your patience and for choosing us – we truly appreciate it.
Mindful of possible delivery delays
I ordered a bed base on the 27/12. I expected a slight delay with delivery with it being Christmas but I read some really good reviews so was hopeful of delivery somewhere near to there 5 day at most promise.
Long story short, it didn't arrive and after multiple emails, I also didn't recieve very good communication from the company.
However, the bed has now arrived, later then hoped for, but it is a lovely base and seems good quality. The company also phoned me after my original review to explain closures and bad weather had effected delivery times. This would have been much appreciated before we had taken our bed apart in expectation of new one arriving.
15 januari 2025
Omdöme utan inbjudan
Svar från Contract Divan Beds
I'm truly sorry to hear about your experience, and I completely understand your frustration. This is certainly not the level of service we aim to provide at Contract Divan Beds, and I sincerely apologise for the delays and lack of communication.
To clarify, our business was closed from 18th December 2024 to 6th January 2025, which meant that dispatch and communication were affected during this period. Additionally, our delivery partners collections have been impacted by adverse weather conditions, leading to further delays. Due to these challenges, we have been allocated only one vehicle for collections instead of the usual two to three, which has unfortunately affected delivery schedules.
We completely understand how frustrating this must be, especially given your circumstances, and I sincerely apologise for the inconvenience caused. Please send us your order number to info@contractdivanbeds.co.uk, and I will personally escalate this with our dispatch team to get you a confirmed delivery date as soon as possible.
Once again, I truly regret the disappointment caused. We appreciate your patience and assure you we are working hard to resolve this issue for you as quickly as possible.
Kind Regards
Contract Divan Beds
----------------
UPDATE:
Please note that this is not a generic response. Our delivery partner manages all deliveries and has the appropriate system in place to provide customers with updates regarding their orders. Once they have collected the items, they will contact you directly to schedule the delivery. If you require any further assistance, please let us know.
We do not provide delivery dates ourselves. As stated clearly in our delivery updates email, "For any inquiries regarding deliveries, please contact **Nominated Delivery Partner** using the information provided below, as we will not be able to assist with any delivery-related queries."
Unfortunately, there have been delays due to our closure during that period, and adverse weather conditions have also impacted operations—both of which are beyond our control.
We appreciate your patience and understanding.
-------------------------------
UPDATE 17/01/25
Thank you for taking my call. I'm glad we were able to reassure you regarding the delivery and resolving this issue. Once again, we sincerely apologise for the delay and any inconvenience caused.
I’ve also taken your feedback on board regarding communication and how it is conveyed to customers. I have passed this on to the relevant department to ensure updates and improvements are made on our end.
Kind Regards - Adeel CS Manager
-------------------------------
UPDATE 21/01/25
Thank you for your feedback and for giving us the opportunity to make things right. We sincerely apologise for the delays and any inconvenience caused, especially with the lack of communication during the process. Unfortunately, the combination of holiday closures and bad weather did impact our delivery schedules more than we had anticipated.
We truly appreciate your patience and are pleased to hear that you are happy with the quality of your new bed base. Your feedback is invaluable, and we will continue to improve our communication to ensure a smoother experience for our customers in the future.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing us & thank you for your most valued custom!
Regards
Contract Divan Beds
Intentionally mislead me about delivery date…
On 12/12 I asked if I bought a mattress would it be delivered by 28/12 and the reply I got in writing read, ‘Guaranteed 100%’ obviously they failed to deliver over the holiday season blaming their affiliate company V1 Distribution for it, and failing to refund me, exposing me to further expense to purchase a mattress in the interim period.
They asked though whether I wanted to cancel, as under their terms of business, if a buyer cancels the seller keeps 50%! No I said, ‘You must cancel this order to free my money so I can buy another mattress in time for my gursts arriving on 28/12, as you failed to meet the terms of the sale’. They failed to do that too, never apologised, and delivered the mattress on 2/01. Now I have 2 mattresses that have cost me double and 1 mattress I never needed in the first place. It’s bad business to try and secure a sale knowingly misleading the buyer; they were not able to meet the terms of the sale, as they closed for the holidays on 20/12 but never informed me that they were closing then, as I would’ve not bought the mattress had I known this. They left me stressed out instead and couldn’t care less if I had to purchase another mattress for my guests, as they refused to cancel the order not caring at all how their actions would impact me.
12 december 2024
Omdöme utan inbjudan
Svar från Contract Divan Beds
Hi Cale Wolf,
Thank you for sharing your concerns regarding your recent experience with us. We understand how frustrating this situation must have been, and we would like to provide clarity on the matter.
To begin, the product you purchased was a custom-size mattress, which is tailored specifically to your order requirements. As such, once production begins, cancellations or refunds are subject to our terms and conditions.
Regarding the delivery delays, we rely on our trusted delivery partners, such as V1 Distribution, to ensure timely deliveries. Unfortunately, during the holiday period, unforeseen challenges arose that affected the scheduled timeframe. While this delay was outside of our direct control, we apologise for the inconvenience caused and understand how it impacted your plans for your guests.
We also want to note that we made every effort to ensure the delivery of your mattress as soon as possible once operations resumed. We delivered the item on 2/01, and while we understand this timing did not meet your initial needs, we fulfilled the order as promised.
We deeply regret any stress caused during this time and acknowledge the additional expense you incurred. Please know that we take feedback like yours seriously and will review our communication and processes during peak seasons to avoid similar situations in the future.
Please see our previous feedback which reflects our high standards.
Kind Regards
Contract Divan Beds
communication
communication, updating about the order and leaving the mattress and bed in first floor room
14 augusti 2024
Omdöme utan inbjudan
Svar från Contract Divan Beds
Thank you for your feedback! 😊 We're glad to hear that you appreciated the communication and order updates, as well as the delivery service to your first-floor room. We always aim to make the process as smooth and hassle-free as possible for our customers. Enjoy your new bed and mattress, and we’d love to help you again in the future! 🛏️✨
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