Contacts Express Omdömen 

I ordered contact lenses and glasses on July 14th. By the 18th they still didn’t ship so I contacted customer support. They said they didn’t ship it because they were waiting for the frames from the manufacturer. They said they would split the order and ship the contacts now. Its now the 21st and still nothing has been shipped. Safe to say I probably will try Clearly next time instead.

Last order. Unless I’m sent compensation of some kind, my next order will be going back to Clearly. Your express shipping cost $15 and it took longer than I’ve experienced for regular shipping. Why you are using Uni- the same company used by crappy companies like SHEIN, is confusing. To this, if you are affiliated with Kits, you should disclose this more clearly. I had a discount via my benefit provider but didn’t know you were affiliated until it was too late.

I've been a customer of Contacts Express for over 7 years now and it's their exceptional customer service that keeps me loyal to them. Recently, I had a delivery issue with my contacts and I contacted Contact Express and they solved my issue right away and even managed to deliver my order on time before my trip. The delivery service said it would take 10 business days but Contact Express made it happen within 48 hours. Great and quick service!

Mes verres étaient moins chers qu'ailleurs et ils sont arrivés très rapidement. Avec d'autres compagnies canadiennes je peux parfois attendre jusqu'à 3 semaines mais là c'est arrivé en une semaine!! Merciiiiiiii

This company gives their sales force the ability to work with customers and see that they are completely satisfied with the cost, merchandise and service given

Always used daily’s contacts and they are great. This time the 2 boxes I received had a lot of defective contact lenses. So many went in the trash. They are very expensive as they are and to be throwing them out made for a worse experience. Will be looking for a different brand or company.

I still have not received my order. The package if delivered was incorrectly delivered. I did not receive a shipping notification and I have not received the invoice for what I purchased even though I have requested 3 times. Obviously they are associated with another company called Kits as that is the charge on my credit card. I am currently out for $400 worth of contacts. I have disputed the charge with my credit card company. I had to order replacement contacts from Clearly and received them the next day at no extra cost.

Received my order on May.22 but your courier partner Wizmo left my small package inside of the Main gate where I live at town house.
I don't think it's a safe place to leave a package with a value of over $300.
Your courier partner used to be Canada Post and it was very secure that they put it into the mailbox and left a big parcel at my front door.

J’ai eu un service cinq étoiles malgré une erreur que j’ai fait et qu’ils ont corrigé à leur frais, malgré la grève des postes, ils m’ont demandé de commander une autre paire de lunettes Kit puisque je partais en voyage avant de recevoir mes lunettes, toujours à leur frais et tout dernièrement lors de ma commande d’une troisième paire de lunettes, j’ai perdu le coupon rabais, je leur ai écrit et ils me l’ont appliqué remboursé sur PayPal. Alors c’est impossible de dire que cette compagnie n’est pas formidable. De plus je parle peu l’anglais et il n’y a pas eu de soucis:))

Fast, easy to order prescription contact lens

Contacts Express has demonstrated a genuine commitment to customer care and exceptional service. They diligently address customer concerns and strive to ensure satisfaction by promptly resolving any issues. Not only do they offer high-quality products at competitive prices, but they also prioritize customer well-being. I had a delivery concern that they resolved promptly and to my complete satisfaction. I highly recommend their services. Thank you.

I am really upset with ContactsExpress and will NEVER order from them EVER again! I have been a customer in the past and they did an okay job, however I ordered my contacts a week ago with express shipping that stated it will be here in 1-4 business days. It’s now a week later and I have not received my contacts, which directly wasted the money I used for the express shipping. I suffer with chronic migraines and my glasses make this 100x worse, and used the express shipping to get these ASAP so I do not have to continue dealing with excessive pain. I used the live chat this morning to express my frustration and my situation and there was no representative available. I got an email back after and they definitely did not take my concerns seriously whatsoever.
I called their customer service number just now (3:15PM ON A THURSDAY) and a robot said “Looks like all our representatives have gone home for the day, please call us during our service hours or leave a message” I left a message and looked at their website after to see that their customer service hours were MONDAY TO FRIDAY, 10-6PM!!! The website also states that the representatives are happy to help and are very effective, which is NOT TRUE at all! I am really angry and disappointed that I have had to spend a week now working long hours in healthcare with a constant extreme migraine from my glasses because this company did not live up to their promised standards. I will DEFINITELY NOT be EVER ordering from here EVER AGAIN and I encourage you to do the same!!!

Responded to and followed up with a missing shipment order by replacing the order entirely within an hour. Customer service was very prompt.

They advertise a heavily discounted price, which matches the competitor's prices online, and then offer a 'first time discount' of 30% for new customers. When you take the time to add the item to your cart, find and enter all of your prescription information, and go to check out...they bump the price up to avoid giving you the 30% discount. For example, my contacts were advertised for $147 a box - which was within $10 of all the other offers. When I check out, it's $210/box less 30% (first time customer discount) to bring me back to the $147 a box. This is extremely misleading, because why would I become a new customer for absolutely no discount when I can just reorder through clearly.ca? I would rather a company be HONEST so that we can make an informed decision up front. When I emailed them about it, they answered with a form-reply about having 'processing fees' just like other companies. I didn't even ask about processing fees.... they definitely do not show that they care at all about transparency or customer service.

Shipping was fast but the quality of the contacts are terrible. Very cheaply made:(

Ironic their name has express in it when they don’t deliver. Contacts Express is the WORST company I have ever dealt with. They blatantly lied about their shipping times, promising quick delivery when they clearly couldn’t deliver. I needed my lenses urgently, and instead, they gave me excuse after excuse about “courier delays”—as if that’s my problem to solve.

When I asked for a refund, they made it as difficult as possible, dragging out the process and wasting even more of my time. After all my effort and stress, they had the audacity to refund me a laughable amount that didn’t even come close to what I requested. Their response to my issue was dismissive and insulting, showing ZERO regard for their customers.

This company is a joke. They’ll happily take your money, fail to deliver on their promises, and leave you fighting tooth and nail to get even a fraction of what they owe you. Do yourself a favor and avoid this scam of a business at all costs.

Easy and quick problem resolution. My sons prescription changed right after I ordered him new contacts. They were exchanged for the updated prescription with a quick phone call.

Francis was super helpful and really pleasant.I made a mistake with my prescription for my contacts and he did a replacement order as I called.

Great customer service. Tony B was very resourceful, quick and efficient!

Thank you