Contacts Express Omdömen 

Tommy T was absolutely amazing helping me troubleshoot my order. Thank you so much for your help Tommy. Even though we interacted through chat, it didn’t feel like a distant customer service interaction. You were kind and personable!

I found it very easy to get answers to my issue. Both by email & by phone. I was answered quickly & my issue solved immediately. I really appreciate this as it is my EYES & they are very important!!

Super helpful and fast response

Francis helped process my re-order when I was running into difficulty online.

I mistakenly ordered the wrong contacts and then opened the boxes. Customer service replaced the order for free. Top shelf customer service..

Thanks very much from a happy customer.

Excellent customer service, Francis handled my situation quickly and professionally. I will be recommending Kits to all my friends and family. They are so great to deal with!

I made a mistake when filling out the prescription on my order. After a brief conversation with James we had the problem solved. I was actually very surprised at the outcome, and very satisfied. Thanks again for a good experience

Excellent customer service! I was sent a sampler pack of just a few contacts of the wrong prescription instead of my correct order. I threw these away and was therefore unable to demonstrate I did not receive the correct product, but Chad was very helpful in setting up a re-order despite this for no extra charge.

I ordered 4 boxes of Acuvue Oasys 1-Day for Astigmatism 30 pack with HydraLuxe and got free shipping and their website said 3 to 4 business days it would take for me to get my ordered delivered to me, it’s now day 5 and I have not got my boxes of contacts, plus their customer service was unclear with how they were fixing the problem and not clear fully when they will express ship my order out… changed my order up and didn’t tell me also I told them I was very unsatisfied with there service and they could not give me any discounts to make me satisfied with the late shipment of my order. 2 stars only as they need to improve their poor customer service and fix customer service quality standards to satisfy customers. Contactsexpres.ca is slow in shipping now and their customer service agents service I think in helping customers with their orders could use improvement!
I hope they improve on their service as as an online store or there will be more unsatisfied customers!

Delivery was way faster than expected, and the Items were all exactly what I ordered. Direct claim to the insurance company was super convenient. Overall great experience!

Wow! Amazing customer service! I messed up the address and had the contacts send to the wrong place ( daughter away at university) and they sent new contacts, no questions asked and without charging me . I am so appreciative and impressed .

Had an issue with one of my contact lens, Chad the chap was very helpful, quick and easy to the point and solve my problem immediately.
Thx Chad

Great customer service. Quickly and efficiently solved the issue.

Excellent customer service!

I made a mistake ordering my contacts. I thought there would be no way to get it fixed before we left for vacation, but Emma at customer service saved the day! She very kindly explained where I’d gone wrong, and patiently guided me through what to do to make sure I got it right the next time. My new contacts are on the way and I’d recommend this service to anyone, I’m going to get glasses next!

Hello, Tommy
Thanks for the nice customer service; Fast and effective.

Contacts Not-express. Timelines are misleading. Paying extra for 2-4 business days express shipping makes people believe they will have their order quickly. Not that there is a 4 day processing time and then another 4 days to ship.
So 2-4 days express is actually a minimum of 8 days and anywhere up to 10 business days.

I missed an email that told me my order was out of stock. I used the chat feature and got everything sorted out. They upgraded my shipping so I wouldn’t have to wait too long as well. Great service. Easy access. Very pleased with the outcome. I even got my order for less.