Alisha adapted very well to my sometimes conflicting approach, but her patience got us there in the end. She was able to explain why many of the question didn't apply directly to my very simple situat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had an disagreement with the amount of SDLT our solicitor believed we should have been paying, they believed we should have paid £27k but we were sure it was only £12k. We spoke to Neil initially v... Se mer
Företaget har svarat
Such brilliant helpful people to deal with. When it comes to SDLT they certainly know their stuff and I was very quick to receive a response and confirmation SDLT Certificate and all done on a late Fr... Se mer
Företaget har svarat
Absolutely pleasure to deal with Compass. Not often you speak to agents who genuinely have your best interest at heart. From the first call to task completion fantastic customer service. If I could mo... Se mer
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Företagsinformation
Skrivet av företaget
We have designed the UK’s only accurate property tax calculator. SDLT, LTT and LBTT – our system allows you to calculate liability for any of these with certainty and confidence.
Kontaktuppgifter
Storbritannien
- support@compass.tech
- compass.tech
4,7
Utmärkt
143 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great help
Toby Ginger is the biggest asset to this company. He is willing to help and always return the phone call and/or an email. Very helpful and informative process.
4 december 2024
Svar från Compass
Thank you so much for your kind words and for highlighting Toby’s dedication. We completely agree that Toby is an incredible asset to our team, and we are thrilled to see his efforts recognized. We strive to provide a helpful and informative process, and your feedback means the world to us. Please do not hesitate to reach out if there is anything more we can assist you with.
3 cheers for Alex…
Delighted with the terrific support from Alex owing to my lack of computer skills.
During the task, Alex remained patient, tolerant and extremely helpful, following my numerous failed attempts to complete forms on my laptop, before finally achieving success
Most satisfied with the service I received that ensured a successful outcome. Thank you so much to Alex/Compass
27 november 2024
Omdöme utan inbjudan
Svar från Compass
Thank you so much for taking the time to share your experience! We're thrilled to hear that Alex was able to provide such outstanding support and ensure a successful outcome for you.
At Compass, we understand that technology can sometimes be a challenge, and we're always here to help every step of the way. Your kind words about Alex's patience and helpfulness mean a lot to us, and we'll be sure to pass on your appreciation to him.
If you ever need assistance again, don't hesitate to reach out. Thank you for choosing Compass, and we look forward to being of service in the future!
Svar från Compass
Thank you for your kind words! We're thrilled to hear you found our service efficient. It was a pleasure assisting you, and we look forward to helping you again in the future!
Your system is a disaster you have to…
Your system is a disaster you have to clear your cache everytime you want to log in and its a know fault. Then why don't you fix it.
15 november 2024
Svar från Compass
Thank you for your feedback, and we’re sorry for the inconvenience. We’re aware of the issue and are working on a fix. If you need assistance in the meantime, our support team is here to help. Thank you for your patience.
Great customer support
I had a really good conversation with a customer support person - he was very helpful and jolly too! He talked me through the Return questionnaire and I was able to complete it with his support. So well done! I am very grateful.
11 november 2024
Svar från Compass
Thank you for your lovely feedback! We're thrilled to hear that you had such a positive experience with our customer support team. It's great to know that they were not only helpful but also made the process enjoyable. We'll be sure to pass on your kind words to the team member who assisted you. Thank you for choosing our service, and we’re always here if you need further support!
Svar från Compass
Thank you for your review. Upon seeing your Trustpilot feedback, we immediately investigated the matter and identified that the calculation was based on an incorrect property value entered into our online portal. Once this was brought to our attention, we worked with you to correct it and promptly provided the accurate stamp duty figure.
We take pride in ensuring the accuracy of all our calculations, and we understand how important this is to our clients. While we’re glad we were able to resolve the matter, we regret that we were not given the opportunity to address this directly before the review was posted.
If you feel your concerns have now been addressed, we would greatly appreciate it if you could update your review to reflect the resolution. Thank you again for sharing your feedback – it helps us continue to improve our service.
Svar från Compass
Thank you for your kind words! We're delighted to hear that you found our service quick and helpful. It was our pleasure to assist you. Thanks for choosing us!
Just another rip off, Easy money
What an absolute con this is on behalf of the solicitor's, to be charged £155 to be told that there is no stamp duty to pay? When the price of the property was below the stamp duty threshold. The solicitors Tickle Hall Cross in St.Helens had already emailed to say no stamp duty was owed yet to progress we had to pay to be told this again. Maybe this should be reported to the law society. Just another time consuming, form filling exercise that we were charged for. What a shame that these days it seems I can only do1 star reviews, this now appears to be the normal. Afer reading your reply we got the outcomes we wanted there was no stamp duties to pay. I filled in all the answers to the questions your company actually did nothing but confirm what we already knew. And then mithered for a review, if you don't like the truth then don't ask for a review.
16 augusti 2024
Svar från Compass
Thank you for updating your review. We’re sorry to hear you feel our service added little value in your situation.
While we understand it can be frustrating to pay for a confirmation of what you already believed to be the case, our role is to ensure absolute accuracy and compliance with HMRC’s often complex SDLT regulations. This includes identifying potential liabilities like the Higher Rate for Additional Dwellings or other surcharges, which might not be immediately obvious.
We also recognise that when no SDLT is payable, it can feel as though the service was unnecessary. However, for many of our clients, receiving professional confirmation provides peace of mind and protects against future challenges, such as unexpected HMRC queries or penalties.
Regarding your comment about being asked for a review, we invite feedback from all our clients to learn and improve. We appreciate you taking the time to share your experience, as it helps us refine our communication about the purpose and value of our service. If you would like to discuss this further or share additional details, please don’t hesitate to contact us directly.
Thank you again for your feedback.
Communication with compass
Well I could not access the questionnaire on line, but in telephoning the service, it was a swift response and job done over the phone
16 oktober 2024
Svar från Compass
Thank you for your feedback! We’re sorry to hear that you had trouble accessing the online questionnaire, but we’re glad our team was able to assist you quickly over the phone and get everything sorted smoothly. We appreciate your patience and are here to help if you need anything further. Thank you for choosing our service!
I received personal individual Help
I received personal individual Help
The gentlemen went way above any customer service I have ever had
9 oktober 2024
Svar från Compass
Thank you for your feedback! We're thrilled to hear our team exceeded your expectations. If you need anything else, don't hesitate to reach out!
Professional and quick service
26 september 2024
Svar från Compass
Thank you for your feedback! We’re glad you were pleased with our professional and prompt service. If you need further assistance, feel free to get in touch!
Don’t take the risk.
Don’t take the risk.
This was a no brainer for me, yes I had to pay around £500 for this work but I have saved thousands against what the solicitor advised I would have to pay.
You wouldn’t ask a plumber to handle your electrics, so why rely solely on your solicitor for complex tax matters?
Thanks Compass
23 september 2024
Omdöme utan inbjudan
Svar från Compass
Thank you for your feedback! We're glad to hear that our service helped you save thousands. As you pointed out, it's always best to turn to the right experts for complex matters like tax. If you need any further assistance, feel free to reach out!
I can’t recommend Compass enough
My Stamp calculation reduced by nearly half! My solicitor also commented to say that in their client care letters, they state that they aren’t tax experts and wished more home buyers would take the route I did and come prepared with a tax calculation already completed.
12 september 2024
Omdöme utan inbjudan
Svar från Compass
Thank you for your feedback! We're glad our SDLT calculation helped and that your solicitor appreciated your preparation. We're always here to make the process easier for home buyers. If you need any further assistance, feel free to reach out!
Quick, efficient and exactly what we needed.
We had an disagreement with the amount of SDLT our solicitor believed we should have been paying, they believed we should have paid £27k but we were sure it was only £12k. We spoke to Neil initially via our mortgage broker and he was incredibly helpful. The team took the details they needed from us and in less than 48 hours we had the document we needed to provide to our solicitor. Fabulous service and worked out what over 30 other 'tax lawyer' firms said they couldn't work out for a ridiculous fee (three times the price charged by Compass). Highly recommended.
20 augusti 2024
Omdöme utan inbjudan
Svar från Compass
Thank you so much for taking the time to share your experience. We’re delighted to hear that Neil and the team were able to assist you and provide the clarity you needed. It’s our goal to deliver accurate and efficient service, and we’re glad we could help resolve the SDLT issue quickly for you.
Your kind words and recommendation mean a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out.
The best £350 i have ever spent!
The best £350 i have ever spent!
Compass calculated my SDLT and i saved £2500 based on what my solicitor had calculated from HMRC website. Thank you Compass!
I would highly recommend that everyone independently get an accurate SDLT calculation before buying their next home.
23 augusti 2024
Omdöme utan inbjudan
Svar från Compass
Thank you for your wonderful feedback! We’re thrilled to hear that our service helped you save £2,500 on your SDLT calculation. It’s great to know that you found value in our expertise.
We appreciate your recommendation and are always here to assist with any future needs. Wishing you all the best in your new home!
Good experience with Compass
In had some queries regarding some of the questions on the form which are not, I think, as clear as they could be. These queries were resolved quickly and easily with very helpful support from Compass.
19 september 2024
Omdöme utan inbjudan
Svar från Compass
Thank you for your feedback! We’re glad we could assist you with your queries and provide the support you needed. We always strive to make the process as straightforward as possible and appreciate your input on improving the clarity of our forms.
If you have any more suggestions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Fabian assisted my completion of the…
Fabian assisted me in my completion of the form! Thank you!!
18 september 2024
Svar från Compass
Thank you for your feedback! We’re glad to hear that Fabian was able to assist you with completing the form. Your satisfaction is our priority, and it’s great to know we could help.
If you need any further assistance, please don’t hesitate to reach out.
Good experience and service
Good experience and service. I would use this company again.
9 september 2024
Svar från Compass
Thank you for your positive feedback! We’re happy to hear you had a good experience with our service. It means a lot to us that you would choose to use our company again.
If you need any assistance in the future, we’ll be here to help!
Excellent and efficient service…
Excellent and efficient service provided from Fabian .explained everything I needed to know.
9 september 2024
Svar från Compass
Thank you for your kind words! We’re thrilled to hear that Fabian provided you with excellent and efficient service. It’s great to know that everything was clearly explained to you.
If you have any more questions or need further assistance, feel free to reach out. We’re always here to help!
It was just to check the details about…
It was just to check the details about the house I was buying & what the solicitors already knew about me.
23 augusti 2024
Svar från Compass
Thank you for sharing your experience! We’re glad we could assist you in verifying the details about the house you were purchasing and ensuring everything aligned with what your solicitors already had on file. This thorough review allowed us to provide you with the correct tax calculation.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
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