I haven't ordered from this company before but I'm sure I will again. I ordered yesterday, just before the cut off for next day delivery and was surprised to receive an email with a delivery slot so... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... Se mer
Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... Se mer
I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once co... Se mer
Företagsinformation
Om Coffee Supplies Direct
Skrivet av företaget
About Coffee Supplies Direct
At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.
We specialise in:
It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.
We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.
Delivery - Free delivery on orders over £60 with a Next Day delivery option available
Returns - 30 Day money back returns on items returned in their original condition
Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving
Kontaktuppgifter
Unit 7-8 Leatherhead Trade Park, Station Road, KT22 7AG, Leatherhead, Storbritannien
- info@coffeesuppliesdirect.co.uk
- coffeesuppliesdirect.co.uk
4,8
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This company owes me £1096.50
This company owes me £1096.50. Do not send payments to their bank account. Holds your money ransom. On the 14/01/25 i placed an order for £1698.50 on their website through paypal. After placing this order they emailed me asking for the payment to be sent to their bank account and they will refund on paypal, no problem i sent the money. The day after i send money to their bank they email to tell me they only have 28/79 of the units i purchased, they said they would refund me for the missing units, this was the 21/01/25. 27/01/25 i get a notification from paypal my refund cant be processed, almost 2 weeks since theyve taken 2 payment off of me. 29/01/25 i received paypal refund. Its now 04/02/25 and after chasing multiple times for my bacs refund for my missing units i have resulted in writing this review in hopes of getting my money back.
4 februari 2025
Omdöme utan inbjudan
Svar från Coffee Supplies Direct
Hi
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you faced regarding your order. We understand how important it is for our customers to receive timely refunds and clear communication.
I can see that the refunds have both been actioned. It’s never our intention to withhold funds, and we apologize that this has happened.
We appreciate your patience and understanding as we resolved this matter and look to improve our processes.
Kindest Regards
Coffee Supplies Direct
First purchase, great price & fast delivery
First purchase, great price for a pack of 6 Taylors decaf which I've started drinking but expensive to buy in supermarkets. Quick delivery & good communication re order. Will definitely use again.
27 januari 2025
Have tried to find decaffeinated coffee…
Have tried to find decaffeinated coffee pods but this was the only site I could find that sold them. Order arrived very quickly. Really pleased.
27 januari 2025
I’ll definitely use Coffee Supplies Direct again
This was the 1st time I’d used this company and it won’t be the last. Easy ordering online, my order arrived when expected and was packed to a high standard,
I wish you would stock Green & Blacks organic hot chocolate as I’d definitely order that too.
27 januari 2025
A positive experience
I discovered this company by chance and ordered only once, but everything went smoothly: Speedy delivery at a reasonable price and good dates on the product.
22 oktober 2024
Omdöme utan inbjudan
Good coffee at a fair price
14 januari 2025
One of the six bags of coffee had split…
One of the six bags of coffee had split open in transit, spilling some of its contents.
3 januari 2025
Svar från Coffee Supplies Direct
Dear Peter,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the damaged bag of coffee.
I was unable to locate any contact from you to our customer service team. If you haven’t already done so, please contact us directly through the "Contact Us" section on our website, and a member of our team will assist you in resolving this matter asap.
We appreciate your understanding and look forward to addressing this for you.
Best regards,
Coffee Supplies Direct.
Fabulous Choice, Free Delivery*…
Fabulous choice and always stocks my favourite which I can never find anywhere else. Prompt delivery and amazing value. I ve had 3 orders off them now and I'm extremely happy with my products, service and deliveries
30 december 2024
Great item,good price and great delivery
30 december 2024
Good price and quick delivery.
30 december 2024
Good value and delivered quickly
30 december 2024
We are very happy with the variety of…
We are very happy with the variety of coffee pods received. We are trying them all to see which ones we like best. We can then decide, the ones to order next. So far, so good!
30 december 2024
Quick delivery of the best cappuccino.
30 december 2024
Reliable
Coffee Supplies Direct have a vast range of coffee which the send out promptly.
I have used them often and will continue to do so.
28 december 2024
Detta är Trustpilot
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