I haven't ordered from this company before but I'm sure I will again. I ordered yesterday, just before the cut off for next day delivery and was surprised to receive an email with a delivery slot so... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... Se mer
Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... Se mer
I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once co... Se mer
Företagsinformation
Om Coffee Supplies Direct
Skrivet av företaget
About Coffee Supplies Direct
At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.
We specialise in:
It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.
We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.
Delivery - Free delivery on orders over £60 with a Next Day delivery option available
Returns - 30 Day money back returns on items returned in their original condition
Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving
Kontaktuppgifter
Unit 7-8 Leatherhead Trade Park, Station Road, KT22 7AG, Leatherhead, Storbritannien
- info@coffeesuppliesdirect.co.uk
- coffeesuppliesdirect.co.uk
4,8
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
bulk buying
placed my order late on a Saturday night and it arrived by Wednesday.
Well packed, genuine Dolce Gusto pods with a good expiry date on all products. All but one box of pods has an expiry of 2026 and the one box for 2025 is December.
Pricewise it worked out much cheaper to buy in bulk this way than to get them in local supermarkets.
The Tiziano brand hot chocolate is Dolce Gusto compatible and very nice.
No issues at all with the company or the product and will definitely be using again.
30 april 2025
Omdöme utan inbjudan
Bargain!
I was trying to order from my normal supplier, however they were out of stock. I checked the price and it was much higher than last year. I saw a link to these people and they had the stock and guess what it was cheaper than I paid last year. Bargain!
16 april 2025
Omdöme utan inbjudan
All very easy to do
All very easy to do, came quickly and according to the order. Would use again.
27 mars 2025
Great price , and customer service,hoping to get delivery soon
I have to apologise to Coffee supplies direct, as it has been brought to my attention, there was an error in the email address given to them, no wonder I had no confirmation email!
Thank you for sending me on the invoice, only issue now is awaiting the actual delivery from Royal Mail, which appears to be stuck at the Jubilee Mail centre!
Hurray, parcel received now, delighted with service!!!
26 mars 2025
Omdöme utan inbjudan
I received the wrong size for the…
I received the wrong size for the Westminster Coffee. I am still waiting for their response. it's been 3 days. I paid for the 6x1kg and I got the 50x60g. How could you mess that up?
18 mars 2025
Omdöme utan inbjudan
Svar från Coffee Supplies Direct
Hi Kenneth,
Thank you for bringing this to our attention, and we truly apologize for the inconvenience caused. We completely understand your frustration and are committed to resolving this issue for you.
Unfortunately, we were unable to locate any messages from you in our system. Could you kindly let us know where you contacted us from?
In the meantime, please reach out directly to our customer service team at info@coffeesuppliesdirect.co.uk with your order details, and we will prioritize resolving the issue and ensure you receive the correct items.
We truly appreciate your patience and look forward to assisting you promptly.
Kind regards,
Coffee Supplies Direct
1 star review withdrawn
I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once communications were restored my problem was dealt with efficiently. 1 star revue withdrawn- company back in my good books!
19 mars 2025
Omdöme utan inbjudan
5 star
Really simple to order with Apple Pay, and item arrived with free delivery within two days. Absolute great service and great prices.
11 mars 2025
Omdöme utan inbjudan
Abysmal after sales service
Abysmal after sales service. I mistakenly ordered the wrong coffee pods. Order number 11571835634041. No problem with ordering or delivery.
I understood from the company website that I needed returns number to return the order and get a replacement. The after sales service is unacceptable and disappointing. I have have emailed 3 times and got no reply. There is no phone contact number. I am resorting with this review to try and get some service.
21 februari 2025
Omdöme utan inbjudan
Svar från Coffee Supplies Direct
Hi David,
I'm sorry to hear that you haven't received our responses.
We have replied to all your emails and sent the details on how to return the product for a replacement. Perhaps our replies went to your Spam folder?
In case you would like to locate our messages, they were sent on:
MON 03/03/2025 - 10:43
THU 06/03/2025 - 10:28
MON 10/03/2025 - 11:46
If you'd like to return your order, we completely understand. we'll promptly issue a refund or look into replacing the item once we receive the items in their original, unopened, and re-saleable condition.
**Returns (order ID )
Coffee Supplies Direct
Unit 7-8 Leatherhead Trade Park
Station Road
Leatherhead
KT22 7AG
Kind regards,
Coffee Supplies Direct.
Easy site to order from prompt despatch…
Easy site to order from prompt despatch and delivery
24 februari 2025
Great coffee supplier
The coffee is much cheaper than my local supermarket. It's long-dated so I can buy in bulk and get free shipping. Delivery is faultless and very quick.
24 februari 2025
Misleading Advertising & Poor Customer Service
I recently ordered a 100-serving bundle of L’OR XXL capsules from their website for £24.95. The advertisement clearly stated, “That’s £0.24 per serving.” However, I only received 50 servings (5 boxes of 10 capsules), meaning I was effectively charged £0.49 per serving—double the advertised price.
When I contacted customer service to report the issue, I received a shocking response:
“The number of servings was incorrectly entered as 100 instead of 50. The information has now been updated to 50 servings (£0.49 per serving). I can offer you a 20% refund if you wish to keep the item or provide a return label for a full refund.”
I find it unacceptable that such a significant misrepresentation was allowed to happen in the first place. Customers, including myself, purchased this product based on false information, and simply changing the listing after the fact does not make it right.
Their 20% refund offer is completely inadequate, as I only received half of what I paid for. The only fair resolution would be: A 50% refund to reflect the actual product received, or; The remaining 50 servings to fulfil the original order.
This mistake was entirely on their end, and expecting customers to go through the hassle of returning the product due to their false advertising is unreasonable. I would not recommend purchasing from this company.
26 februari 2025
Omdöme utan inbjudan
Svar från Coffee Supplies Direct
Hi,
Thank you for reaching out. We sincerely apologize for the incorrect information on the product listing and any frustration this may have caused. We understand how important it is to receive exactly what was advertised, and we deeply regret this error. Upon discovering the mistake, we promptly updated the listing to ensure transparency for all customers.
We regret that we are unable to fulfill your original order as expected and fully understand that the alternatives provided may not fully resolve the situation. As my colleague has already sent you a free return label, you can return the items for a full refund.
Please let us know if we can assist you further.
Best regards,
Coffee Supplies Direct
Tasteless Tassimo Coffee Shop Classic…
Ordered the Tassimo Coffee Shop Classic Americano as was cheaper than the normal Americano. Totally tasteless weak coffee. Messaged the company direct but no response. Will not be ordering from this store again.
26 januari 2025
Omdöme utan inbjudan
Svar från Coffee Supplies Direct
Hi,
We're sorry to hear that you didn't enjoy the Tassimo Coffee Shop Classic Americano. We always aim to provide products that meet our customers' expectations, and we regret that this one didn't work out for you.
We checked our records but couldn’t find any email from you regarding this issue. Could you please let us know when you contacted us? If you'd like to discuss this further, please send us a message at info@coffeesuppliesdirect.co.uk and we'll be happy to assist you.
Looking forward to hearing from you.
Best regards,
Coffee Supplies Direct
Excellent service
Excellent service, excellent price.
Super fast delivery. Thank you
20 februari 2025
Omdöme utan inbjudan
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