The service is impeccable , bags are beautiful and quick delivered! Beautifully curated , having a lot of fun with my different looks :)
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am really happy I found the cocoon club, their membership and the bags available are fab, they have classic and unique pieces. With my deluxe membership I get access to pieces I’ve wanted for ages... Se mer
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The products and functionality are excellent but most of all the team that helps in the background is very effective, kind and personal. I've greatly enjoyed interacting with Iris and with Amy. Thank... Se mer
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I’ve been renting luxury bags from Cocoon Club for some time, and I couldn’t be happier with their service. They are always attentive to their clients’ needs, offering a level of care that truly stand... Se mer
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Företagsinformation
Skrivet av företaget
COCOON is a membership subscription service for bag lovers. Members can add a new bag to their wardrobe each month (or on demand with Flexi Membership), and swap for something new when they’re ready for a style update. Get access to the best luxury brands including Gucci, Saint Laurent, Louis Vuitton and more
Kontaktuppgifter
London, Storbritannien
- +442038683366
- membership@cocoonclub.co.uk
- cocoon.club
4,6
Utmärkt
124 omdömen
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The trailblazers of luxury rentals
The trailblazers of luxury rentals. Honestly cocoon give you options and a wide variety of products. Customer service are excellent and the team communicate with transparency and help with any issues.
I am a very happy member!
18 juni 2022
Omdöme utan inbjudan
Svar från COCOON
Hi there,
Thank you so much for your review! We are so happy to hear that you're enjoying your membership and will be sure to forward your feedback to the wider team.
Please let us know if we can help you with anything further.
Best wishes,
COCOON Member Relations
I love cocoon club! Dream bags on repeat
The bags are hand delivered and hand collected and the customer service team is excellent on hand cos email to answer any and every question and help rearrange delivery if necessary. All bags I have had have been in perfect condition and I have recommended this service to so many of my friends. It’s also a brilliant way to see if a bag is worth the investment, how it would fit into your wardrobe and whether you would get much use out of it before you decide to make a purchase. It’s also fun to just switch it up! Or have a bag for a season - I’ve had a sparkly Fendi bag over the Christmas period for party season and this summer I have had a Prada raffia/basket bag for my holiday. I always get compliments and I love to say I’m renting - people are always surprised so it’s fun to share the love.
15 juni 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Millie,
Thank you very much for your kind review. Were so pleased to hear that you're enjoying our membership!
We hope that you have many more wonderful bag experiences to come ⭐️
Best wishes,
COCOON member relations
Cocoon has an extremely professional…
Cocoon has an extremely professional and highly dedicated team behind the scenes who have excellent communication with their clients offering and splendid end to end client delivery service. I could not recommend this company more! As a client from the very beginning over a year now I only have praises for Amy and Amanda.
It’s truly never been easier to have a stylish bag for every single occasion with the variety that Cocoon has to offer!
15 juni 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Aymaan,
Thank you for your lovely review and kind words. Were thrilled to hear that you're enjoying our service. We will be sure to pass your praises on to both Amy & Amanda.
Please don't hesitate to get in touch if you ever need us.
Best wishes,
COCOON member relations
Great service and reply quickly to any…
Great service and reply quickly to any email inquiries
14 juni 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Lea,
That's great to hear! Thanks so much for your lovely review.
Please don't hesitate to get in touch if you ever need us.
Best wishes,
COCOON member relations
Fantastic service
Fantastic service
Customer service team go out of their way to help with any queries and find You the bag you want. Bags arrive packaged very well and always arrive on time and picked up promptly- wouldn’t hesitate to recommend cocoon
14 juni 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Sam,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your membership.
Please let us know if we can help you with anything further, and thank you again for taking time out of your day to leave us this super kind review.
Best wishes,
COCOON Member Relations
Really easy to order and return
Really easy to order and return, price is super reasonable. Only problem is a lot of the bags are constantly out of stock. When the back in stock email comes in they has already been rented. Would be much more useful if they had an app and you got notifications when back in stock. I think they need more multiples of popular bags maybe a few for monthly and few for weekly rental. It would also be good to be able to book in a bag for specific dates like other rental sites. Also would be nice to be able to load money on to the account. first come first serve doesn’t always work for a flexible user.
11 juni 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Trinity,
Thank you for taking the time to leave us a review. Your feedback is super helpful to us!
Please note that as a Flexi member, you can essentially load money onto your account by pre-purchasing Bag Passes - this will ensure a smooth and efficient check-out process.
If you have any further feedback or questions, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON member relations
Great bags, great service, couldn't be happier
I was a little hesitant to sign up at first as I’d seen a few negative reviews, but I was starting a new job and had a few events lined up so I thought I’d go for it. I’ve been a member for 2 months now and I’m loving it so far. You really get access to the best edit of bags for way less than other rental companies. Everything I’ve ordered so far has been delivered on time and the customer service team has been great with answering questions. They also helped me out with a last-minute request which I really appreciated. Would definitely recommend.
10 juni 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Carmen,
Thank you for your kind words!
Were so pleased to hear of your pleasant experience and that you are enjoying our membership thus far. We will be sure to forward your note to the wider team.
If you have any further feedback or questions, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON member relations
Fantastic experience
Fantastic experience - the team is wonderful and responsive whenever I need anything. Highly recommend the service, I love it!
9 juni 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Stephanie,
Thank you so much for your awesome review! Were so pleased to hear that you're enjoying our membership.
In the meantime, if you have any further feedback we'd love to hear from you!
Best wishes,
COCOON Member Relations
Really good communication…
Really good communication from the team, always polite and helpful. (In my opinion) the best selection of bags of any business of this nature.
It would be good to understand if there is a possibility for fees to reduce at all as the business gains more members as the current price to unfortunately something I couldn’t sustain on a permanent basis. But I love the idea of the business and would be really keen to remain a member if there was a lower membership cost.
9 juni 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Rebecca,
Thank you for your review! It's always helpful to hear feedback from our current and past members.
Please note that bag prices have increased significantly across many brands therefore a lack of price increases will mean a shortage of new bags to the collection. We know what is most important to our members and that is access to wonderful bags for the best value.
If you're not looking for a bag full-time, our Flexi membership may be the best alternative for you. It's the perfect way to dip in and out of our collection without the monthly cost. You pay a base fee for the year and simply pay for bag passes as of when you need them. Nonetheless, we will pass your feedback to the relevant department.
If you have any further feedback or questions, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON member relations
Very helpful!
27 maj 2022
Omdöme utan inbjudan
Svar från COCOON
Dear Meaghan,
Thank you for taking the time to leave this review - we love hearing from our community!
Best wishes,
COCOON Member Relations
Absolutely incredible service from Amy…
Absolutely incredible service from Amy Taylor. I needed my swapped bag before my holiday and had a few issues with the collection (courier’s fault). She was extremely helpful and managed to get me the bag that I wanted on time for my trip last minute. Superstar!!
25 maj 2022
Omdöme utan inbjudan
Svar från COCOON
Dear Nadia,
On behalf of the membership team, we would like to thank you for sharing this fabulous review. Were thrilled to hear that Amy met your expectations and went above and beyond just in time for your trip - have a lovely time!
In the meantime, if you have any further feedback or questions, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON member relations
Great idea, impossible to utilise
On first looks they have a great selection, so I purchased the full collection membership at £99 per month. However, you can never loan out any nice bags as it is like a lottery as to who will get there first… so you’re paying £100 for bags you would never ordinarily rent in the first place because that’s all they have… great idea, but they’ve taken on too many members for their stock level. Either increase the stock dramatically within popular brands (not the cheap products they’ve been buying in recently) or reduce the amount of members being onboarding, who are currently paying a £100 monthly membership for bags they’ll never use.
14 april 2022
Omdöme utan inbjudan
Svar från COCOON
Hi there,
Thank you for your review. I’m sorry to hear you have had a frustrating experience, however we really appreciate you bringing this issue to our attention.
As our business grows, we recognize the demand for our bags will also increase hence why the majority of our popular bags have a maximum access period of one month which gives our members much more accessibility to our most sought after styles.
All of our members are encouraged to add their desired bags into a Wishlist where they are notified via email once their chosen bag/s are available.
Please feel free to reach out to our membership team with any further comments, concerns, or suggestions you wish to share and once again thank you for sharing this with us.
Best wishes,
COCOON Member Relations
Fantastic customer service from the…
Fantastic customer service from the team, extremely fast replies and the team very friendly :)
12 april 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Frances,
Thank you so much for kind review! We will share this great feedback to our Member Relations team.
In the meantime, if you have any further feedback or concerns, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON member relations
I’ve been a member with cocoon for a…
I’ve been a member with cocoon for a while and I’ve been quite happy with the service.
I loved the fact I could hire a bag for a month! The customer service was always really good too. I have cancelled my membership for now as I find all the bags I like are being used at the moment. I do recommend the website if you’re a bag lover though! :)
16 mars 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Zoe,
Thank you for taking the time to leave a kind review. Were so glad to hear have enjoyed the duration of your membership and we really appreciate you taking the time out to share your experience with us.
Please note that the majority of our most popular styles can only be accessed for a maximum of one month, this ensures that all of our members will have more of a chance to enjoy them too! We also advise that you save all desired bags on your Wishlist and enable notifications to be notified once they are back in stock.
In the meantime, if you have any further feedback or concerns, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON member relations
I joined cocoon club in summer 2021 and…
I joined cocoon club in summer 2021 and really enjoy it. Choosing new bags and returning them is a really simple process and it’s a nice way for someone like me to be able to experience all the different bags and see which styles I might commit to purchasing in the future; Test driving them if you like. Customer service is excellent.
25 februari 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Emma,
Thank you so much for your lovely review! Were so pleased to hear that you're enjoying your membership. Exactly, try before you buy and find the bag of your dreams!
If you have any further feedback, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON member relations
Easy to use, highly recommend
Really easy to use service. Great range of bags and customer service team couldn’t be more helpful or efficient! Have been recommending them to everyone!
18 februari 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Chloe,
Thank you for taking the time to leave us a review. It’s our pleasure to provide the best possible service to our members.
Make sure you don't miss out on our 'Refer A Friend offer! With every friend that signs up, you both receive £50 in credit - nice!
In the meantime, if you have any further feedback or concerns, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
Honestly my favourite membership ever…
Honestly my favourite membership ever it’s such a good idea and works seamlessly. I’ve been a member for months and have had an amazing customer experience! Could not recommend higher enough
16 februari 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Sofi,
Thank you so much for your positive feedback! We’re thrilled to hear that you're enjoying your membership.
Thanks again for your kind words and being a fantastic member.
If you require any assistance at all, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
The bag swap process is very easy the…
The bag swap process is very easy the company schedule collection to your door so no fuss and no missing parcels. Very straightforward
15 februari 2022
Omdöme utan inbjudan
Svar från COCOON
Hi QM,
Thank you so much for taking the time to post a review. We appreciate all of our member's feedback to help us improve our service.
If you have any further feedback or concerns, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
It's been great
It's been great - receives compliments, easy return mechanism, bags arrived on time in good condition.
15 februari 2022
Omdöme utan inbjudan
Svar från COCOON
Dear Megan,
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our members.
In the meantime, if you have any further feedback or concerns, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
Excellent experience from start to finish. Cant wait to use again!
Excellent experience from start to finish. Approval process for credit check took about 1 day. Paid for a flex membership, selected my bag and it arrived within 48 hours via tracking. Had a great time using the bag that I kept it for another 2 weeks, simply by just clicking extend by a week. Then selected a time for the bag to be collected. Fell in love with the bag I actually want to buy one! Only wishes would be if the delivery company could give a more refined collection window - 9am-5pm is quite broad so you have to stay in for the day and wait for collection and if you could hire 2 bags at the same time via the flexible membership this would be great!
15 februari 2022
Omdöme utan inbjudan
Svar från COCOON
Hi Jade,
Thank you for your detailed review of our service. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. You mentioned that your collection window was scheduled between 9:00 - 17:00, however DPD should contact you the morning of with your one hour window. Were sorry to hear that didn't happen on this occasion.
Unfortunately, you're unable to access two bags at once on our Flexi membership due to the demand of our bags. We may however look into expanding this in the future.
In the meantime, if you have any further feedback or concerns, please do not hesitate to contact us at membership@cocoonclub.co.uk.
Best wishes,
COCOON Member Relations
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