DONT BOTHER ordered coal on 18th aug 10 / 14 days later i emailed twice but no reply---just got my money back via pay-pal--[ thx pay-pal ]
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Just phoned to make sure delivery of large order (£674), would be first week of November rather than end of October due to husbands return being delayed. First order number didn't come up then, acco... Se mer
As my usual local coal merchant was just too expensive I ordered from coals2u as they were the most cost effective item and was very happy with the service. My first order was for ten bags brazier whi... Se mer
I would have given 5 stars but on both of my deliveries have been delayed. They had kept me updated. The coal for my burner is 70p per bag cheaper than buying locally and delivered to my door and fri... Se mer
Företagsinformation
Informationen kommer från olika externa källor
UK's leading coal and wood fuel supplier with a comprehensive range of smokeless coals & briquettes and quality kiln dried wood, with the option for smaller orders and delivery to a location of your choice on your property.
Kontaktuppgifter
Westthorpe Fields Road, S21 1TZ, Killamarsh, Storbritannien
- coals2u.co.uk
2,0
Dålig
114 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
TERRIBLE DELIVERY TIMES!
TERRIBLE DELIVERY TIMES!
I've had to wait 14 days for a deliver! If I lived in the Scottish Highlands I would understand? But I'm in South London???
9 februari 2021
Omdöme utan inbjudan
AVOID
AVOID
Terrible communicators. Lots of emails (that you cannot reply to) stating there will be a delay, but they did not give an initial delivery date, so I have no idea when we'll be getting this delivery. I have emailed them and asked for information, but they have not replied. It was clearly a big mistake on my part to order from this company.
Be warned. Go elsewhere.
30 januari 2021
Omdöme utan inbjudan
Avoid this company at all costs
Ordered 10 bags of coal 2 weeks ago. Received an email stating that there was a slight delay with our delivery. Still not received our order. I've now had to order coal from a local hardware outlet and pick it up myself. I won't be using this company again.
24 januari 2021
Omdöme utan inbjudan
It's now 8 days since ordering
It's now 8 days since ordering. An email arrived saying there would be a delay. We have phoned twice to ask about a delivery date but no one at customer services can tell us. We have now asked twice for someone to call back and just give us a delivery day but despite promises we are still awaiting a call. I'm informed by the customer services that they are too busy dealing with other customer which would imply that some are favoured over others!! Customer services at its worst!!!
15 januari 2021
Omdöme utan inbjudan
Once bitten....twice shy
Easy to order but still no delivery and no forecast of delivery. So much for 5 to 7 days. I also have discovered that the smokeless coal at B&M is cheaper than coals2u's housecoal! Won't be using this company again. I note that the company doesn't react to reviews on Trust pilot so that gives you an idea of their customer service ethos.
31 december 2020
Omdöme utan inbjudan
26 bags of very wet coal
26 bags of very wet coal. I need to start a wood fire to get the coal going.
Money not well spent!
19 november 2020
Omdöme utan inbjudan
The best of customer service, thank you.
The best of customer service from point of order to the delivery, excellent communication throughout coupled with an amazingingly helpful delivery from Mr J Ayling.
Thank you all at Coals2U for your service it's is very much appreciated.
30 oktober 2020
Omdöme utan inbjudan
Avoid
Ordered coal; was given no date for delivery. Telephoned them to ask; was told it would be within the 5 days; then got an email saying there would be a delay of an indeterminate length. Had to phone again; coal finally delivered 12 working days later, simply dumped on my front porch without the delivery man even ringing the doorbell - I only found it there when something else was delivered. Will not be using again.
30 oktober 2020
Omdöme utan inbjudan
2nd bad experience
2nd bad experience, with driver dumping big load of prepacked coal and logs just where he felt like it, redirections for safe unloading on 2 previous occasions ignored. Complaint to Cpl has achieved nothing. There has never yet been a process by which I can contact the delivery company. I cannot move these huge bags, cluttering up my garden myself.
25 september 2020
Omdöme utan inbjudan
Great ordering service, delivery back to normal excellent standards
We've ordered from Coals2U for many years, but had a few unpleasant experiences with drivers who refuse to drop bags into the coal bunker or wheel into the garden.
This year I'm delighted to report that normal service has been resumed! Polite driver and a smooth delivery!
Thanks Coals2U, Merry Christmas!
3 september 2020
Omdöme utan inbjudan
Quick and efficient delivery and great…
Quick and efficient delivery and great value eco coal too! Will only use this company from now onwards :)
2 juni 2020
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.