Clocks and Colours Omdömen 

This last recent order I ordered the "Original Sin" pendant and it's exactly as advertised on the website. In total, this makes my tenth piece from Clocks and Colours. I love the "rocker" or "heavy metal" aesthetic as well as the uniqueness and detail from their pieces. The craftsmanship and details of all their pieces that I own are top notch. I have had to contact customer service on more than one occasion including a return; I've always received great support and prompt customer service. Prices can be a bit steep but if you're savvy and patient you can absolutely score something you've had your eye on with the help of a sale (Black Friday sale can definitely help with that). At the end of the day, jewelry purchases are a luxury expense, regardless I've been nothing but happy with all of my purchases and will continue to buy from them as well as recommend them to others.

I am a long time customer of Clocks and Colours and have around 9 pieces now. I keep coming back because of the quality, craftsmanship and very fair pricing. I recently had to use a warranty on one item and I was blown away by the service. Their service manager Ryan got back to me immediately via email and addressed my concerns promptly and professionally. I then got another piece sent to me via mail right away to address my concerns. Indeed I now add 5/5 customer service to their shop name as well. Wonderful all around !

Do not recommend.

They have deceptive return policies and anything on sale is considered "final sale" and can only be exchanged or swapped for store credit. Considering the difficulty of ring sizing due to thicknesses/etc., I would recommend looking elsewhere. Most other places have significantly better return policies.

I will not be ordering from this company again. They know their return policy sucks and they don't care - as long as they get your money once they're happy.

Edit: the merchant has responded. There is no information on the product page that the item is not returnable - it does in fact say it it returnable within 30 days. The detailed return policy says "clearance" items are final sale but nowhere on the product page or menus does anything reference the word "clearance".

I ordered something but too small. Then it was refunded to a gift card which I cannot use for the right size.

Ordered something over Christmas delivery photo was delivery driver handing another packaged to someone else in the building, CC refused to help me resolve so was out of pocket without the item ever showing up.
Delivery company wouldnt discuss with me as i wasnt the sender. Got generic emails from clocks and colours saying they wont assist me,
Very poor customer service expirience and literally 0 assistance provided from them.
Ive ordered before so know they have black packaging the photo is quite clearly some clothes from ASOS but they seemed to take the easy route out and claim that photo shows its been delivered. When questioned if thats what they sent it in they ignored me and said the same generic answer they gave to begin
Dont waste your money

I ordered a bottle of colone.. To start...it was $180. I ordered it for a vacation, on short notice. I paid for 1-2 day express Shipping. I was not informed until after I placed my ordered, that they will take 4 days to process my order. So it did not arrive before I left. I was also not informed that it would require a signature for delivery. So it showed up while I was on vacation and nobody was here to sign for it. Clocks and colours told me to reschedule with fedex. But fedex delivery manager does not have any options for me to re-schedule (not to mention I can't afford to take off work just so that I can sit at home and wait for colone). Their answer (after I became rude and began posting reviews) was that they are working with the Shipping manager to have the product returned to them and after they have received it they will refund me. This company has taken $200 from me for a bottle of colone and I have not received the product nor a Refund. It has been over a month. They are theives. They do not care about their customers, unless it is how they can rip them off. I guess that's what I get for buying from Canada

Have purchased several items from here, and very impressed!
Good weight on the jewellery and not the same generic designs as most silver retailers.

Will definitely buy again!

Probably the worst customer service and dumbest company procedure! My boyfriend order a necklace for me for Valentine's Day and and the email him saying he was a "potential" fraud... I mean its kinda insulting but we gave them a second email and phone number like they ask and they came back saying we need to send a picture of the credit card... and we did send it..I mean what do you want more.. My boyfriend never had any problem with his card and we send a picture of the card... this is bullshit

This company is a scam

I have bought many pieces from clocks and colours. They are undoubtedly my favourite source for jewelry. I wear many of the pieces daily and they survive my daily grind. This includes one of their wallets chains that has now outlasted 3 wallets. I had issues with one piece and they immediately worked with me through their warranty and the customer service was outstanding. I just received 2 more rings as gifts and the quality and detail is outstanding. I’m always looking forward to what they come out with next.

I had an absolutely terrible experience with Clocks and Colours. I ordered a chain and a flask, but when I received my package and opened the boxes, the one that was supposed to contain the chain was completely empty. I immediately contacted customer service and also informed the courier company. I provided all the necessary details and proof of what I received.

At first, they acknowledged that my package might have been tampered with in transit. However, later on, they completely denied everything and refused to take any responsibility. Their so-called “support” was useless—they did absolutely nothing to resolve my issue and just wasted my time going in circles. Instead of offering a real solution, they kept sending me the tracking link, insisting that the package was delivered—as if they couldn’t comprehend that it was delivered empty!

This was by far the worst online shopping experience I’ve ever had. Thankfully, I paid with Klarna in installments, or else I doubt I would have ever gotten my money back from this awful customer service. I do not recommend buying from them at all. But if you absolutely must, make sure to pay with Klarna or PayPal to protect yourself.

Très bon produits, envois rapides.
Par contre service après vente déplorable.
Bague acheté en prenant soin de vérifier la taille avec leurs impression pdf.
Mauvaise taille envoyé et ne prennent pas en charge leurs erreur malgré les preuves envoyé en démontrant leurs erreur.
Pour que la bague soit changée c'est à moi de prendre en charge les frais de retour alors que c'est leurs erreur.
Et depuis mon dernier mail en leurs demande d'au moins faire un geste, c'est silence complet. Aucune réponse.
Service client vraiment nul!!

If I can take this moment to express my sincere gratitude and thanks to your company and especially your team members Richard and Joey who I’ve been liaising with for months regarding my item.

They were 10/10 from allowing my item to be classed as a Christmas returns item given my situation even though it was bought outside of the returns window, helping to guide me through the returns process on your website and reassuring me by chasing my item after not hearing back for a while when I returned it.

Communication from both of them and your company is exceptional considering we’re on the other side of the world! They were so friendly and helpful, nothing was too much trouble. I applaud them and your company - please give them a raise!

I shall definitely be buying from you again in the future.

Used this company to make a couple of purchases and I will be going back. The customer service with Richard was fantastic, keeping me updated whenever I made contact and ensuring that my query was dealt with efficiently.
The quality is fantastic, warranty honoured, jewellery original and I would not hesitate to recommend them to family and friends. I will definitely be back.

Je cherchais un site pour m'acheter une bague ou un collier depuis pas mal de temp j'ai pris beaucoup de temp pour trouver des designs qui me plaisais sur Clock And Colours les designs m'ont toute suite attirer, j'ai attendu des "promotions" pour passer ma 1er commande , je ne connaissais pas ma taille de doigts j'ai donc utilisais la technique du papier malheureusement mais évidement la taille ne collais pas en recevant la bague je l'ai donc renvoyer et les frais de ports étais a ma charge 18euros rendez vous compte , et après je vous passe les détails chiants mais je suis encore embêtez pour cette histoire ...
J'ai découvert aussi que les prix sont gonflés comme ailleurs .
Enfin bref passez votre chemin si vous ne connaissais pas votre taille de bague et que vous débutez dans le sujet , et faites attention car les site est assez fourbe les seuls choses de positifs que je retient :
-les designs
-le service d'assistance assez réactif

I placed an order with this company for Christmas gifts, and while the process initially seemed smooth — with confirmation emails and tracking updates — it ended in utter disappointment. After being notified that my package had been delivered, I found no sign of it. I emailed the company immediately, and they were quick to respond, suggesting I check with neighbors or around my property, as delivery carriers sometimes leave packages in alternate locations. I thoroughly checked but found nothing.

When I informed them, they asked me to wait 48-72 hours to see if the package would "show up." Despite my concerns about this being a time-sensitive Christmas gift, I complied. After waiting, I followed up again and requested a resolution. To my shock, they refused to provide a refund or replacement. Their response stated:

"Thank you for patiently waiting as we investigated your delivery issue. We're sorry to tell you that we will not be providing you with a refund or reshipment of your order. Please understand that this is not a reflection of our lack of appreciation for your business or money spent. We are simply acting on the evidence that we have to work off of which is that your order has been marked as successfully delivered by the carrier."

They further explained that their decision was based on the carrier's (USPS) confirmation of delivery and implied that without evidence to prove otherwise, they could not assist me further. This is absolutely unacceptable!

Unlike Amazon or other reputable companies, they don’t require a signature, provide photo evidence of delivery, or take accountability for packages lost in transit. Instead, they place the burden entirely on the customer. I’m now out $200 with no recourse or replacement.

I will never shop with this company again and would caution others against trusting their poor policies and lack of customer service. The reason I gave a 2 instead of a 1 is that I love their merchandise, but until they open a brick-and-mortar store, they lost me as a customer.

Your customer service Agent Critina went above and beyond helping me to deal with my query. Best on line customer service experience.
She made sure I had my order on time and when I received my product it was definitely the best silver piece I have now. The quality and product finishing is top notch. I will definitely recommend to family and friends looking to have a quality silver piece. You guys Rock. Thank you again Critina

The customer service department has been the easiest to deal with. Today the staff was able to assist in sending me an exchange for some thing I purchased as a gift.

They were swift to email back right away! Made the full process easy!

I wanna shout out MIGUEL AND JOEY!!

There are major brands that deal in jewelry.

HOWEVER

C&C has been consistently a powerhouse in FINESSING development and showcasing elegantly sinister pieces of products.

(Love the sunglasses collection)

Without a doubt, one of the brands I patiently waited 10 plus years to purchase some pieces due to being in high school and not having big boy money.

Now i splurge from time to time. Due to being in the hospitality business I have at least a half dozen guests at our boutique hotel ask away on where I got my unique silver!

I only ever had one issue that was not related to the shipping or product quality. Super minor but a stone fell out of one my pendants but I’m browsing local brick and mortar stores to replace it with a Ruby, because why not?

Superior craftsmanship from a trustworthy source.

Çhöłø Meister approves this message.

I ordered a ring and measured my finger carefully beforehand.
The Ring is smaller than stated. Now I want to send the ring back and have to pay the shipping costs myself, which I don't think is right because the error is in the size chart and not mine...

I’m just shocked by this brand, they’ve completely worn out my nerves! They asked for a different email, phone number, and a photo of the card. In the end, they took the money and refused to send the order. They’re just jerks. I’m in the USA, my husband asked me to order glasses for him because he doesn’t have time for it. But this is just a scam! Do not deal with this brand!!! Shane Vitaly, I don’t know if you are aware of what your people are doing or not, but you will never enter the global market like this!!! I’m just shocked by this insanity, I’ve never been so brainwashed before! People from the USA, just walk away!

And you know what’s funny, they didn’t want to send it because their system allegedly marked me as potentially fraudulent. They took the money, but the system doesn’t let them proceed. It’s just awful! In such cases, the system needs to be updated!

Been buying their stuff for nearly 8 years now and I have always had a great experience with their products and them!