I love the items I have received so far (6 pieces) and will keep collecting more. Support was very responsive when I accidentally ordered the wrong size. If I had to complain, I wish shipping were fas... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The products are fantastic but the problem is that i can’t order them since every single one of them seems sold out. I know you guys “don’t rush craft” but at this point you aren’t crafting at all wh... Se mer
Had an issue placing an online order, called the Toronto store to have Darcy pick up (multiple, possibly needless calls) to ensure I had all the info I needed, and was truthful about everything. Ric... Se mer
Företaget har svarat
I cannot say enough about Clocks & Colours as a company. Their products are awesome and very well made, and the best part is they stand by them as they all carry a warranty. My sterling silver brace... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Kontaktuppgifter
Toronto, USA
- clocksandcolours.com
4,0
Bra
367 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast shipping and awesome customer…
Fast shipping and awesome customer service.
20 maj 2026
Omdöme utan inbjudan
Satisfied Customer
Have purchased multiple items from the shop , every time the tracking and updates are on point . Once there was a warranty issue that was handled super nicely and quickly , considering the time zone difference and everything - super impressed. 👍🏼
I had a ring that I was interested in, but the size was sold out. I was in a waiting list, but didn’t get any notification about it so I decided to send an email to ask about it, once again super fast and polite answer . Costumer service is absolutely top tier I must say! ☺️♥️
15 april 2026
Omdöme utan inbjudan
Best customer service I've experienced…
Best customer service I've experienced online ever!
I bought the wrong size for a ring by mistake and sent an email to ask if i could get another one the right size, they answered right away (it was 1am btw) and refunded my order with in 2 hours receiving my email.
Excellent service again!
15 april 2026
Omdöme utan inbjudan
Just got the Los Muertos Ring today and…
Just got the Los Muertos Ring today and what an amazing piece it is. I've been purchasing from C&C for a few years now and everything I've bought has been top notch. The customer service is always A+. I highly recommend this company and I look forward to many more years of buying cool stuff from you. Cheers
9 april 2026
Omdöme utan inbjudan
Always friendly and supportive
Always friendly and supportive, and very quick in replying to all of my questions. Offering very high quality and interesting jewelry pieces.
6 april 2026
Omdöme utan inbjudan
Quality products
I first discovered C&C's jewelry when I bought "Straight Shooter" from a private sale.
I was impressed by the details and quality of that ring.
I just recieved "Bad Omen" today and I am equally impressed with the detail and the fusion of brass and sterling silver.
I also had the opportunity to deal with Aimee, Richard and a Supervisor on a courier matter. Customer Service at C&C is just as good as their products - top shelf.
4 april 2026
Omdöme utan inbjudan
DAS IT
Wonderful customer service, particularly in their promptness and overall follow-up. Absolutely LOVE what this company is doing with recycled materials and some bold design work.
1 april 2026
Omdöme utan inbjudan
I am thoroughly satisfied with the…
I am thoroughly satisfied with the quality and consistency of their pieces. I added Julius’ son to my collection today, and I eagerly anticipate having it.
1 april 2026
Omdöme utan inbjudan
Awesome experience
I was looking for my first chain and I wanted something stylish, strong, lasting, and beautiful. After hours of searching, I finally happened upon Clocks and Colours. My 5mm Mariner Chain (20 inches) is everything I wanted and more. I love, love, love the weight and quality.
30 mars 2026
Omdöme utan inbjudan
Refusing refund and awful customer service
I ordered several items from Clocks and Colours in late November, which was never delivered due to customs paperwork issues. Fedex requested additional information from Clocks and Colours multiple times and despite reassurances from Clocks and Colours customer services that it had been dealt with it was eventually returned to sender in early January.
Clocks and Colours have refused a refund until the delivery was returned to them (not something that I control) and provided no progress updates in 2.5 months. When asked for an update they are still claiming the parcel has not been returned to them and are still refusing a refund.
The customer service I’ve received has been awful, slow replies to emails, no attempt to expedite the situation and just sticking to a script like a broken record for a situation that is their fault that they are refusing to issue a refund for.
28 mars 2026
Omdöme utan inbjudan
Svar från Clocks and Colours
Hey Jonathan, we're very sorry for the difficult and frustrating situation involving your order.
Your order was impacted by a logistical issue that our team worked exhaustively to resolve to try and get your order to you. Unfortunately, the delivery carrier failed to cooperate with our repeated attempts to fix this for you, and we regret that you were inconvenienced. This was a completely rare and isolated scenario, and not the experience we want for any of our customers.
The delivery carrier has taken a very long time to return your order to us, and it wasn't until a couple of days ago that there was any indication that your order was returning to us. Your order should be arriving for return delivery this week, and we will process your refund right way once received.
We sincerely apologize for this experience and appreciate your extensive patience throughout this process. We will use your feedback to improve our operations moving forward, as accountability and customer trust are our primary concerns.
Smooth transactions
Smooth transactions, amazing pieces. I ordered another but realized I selected the wrong size. Customer Service was fast in getting the order cancelled and uonfront that the refund may take uo to 10 business days. No big deal, as it was my error and I'm familiar with how internet refunds work. Solid products and quick service.
23 mars 2026
Omdöme utan inbjudan
Very good customer service
Very good customer service, reply happens quickly, friendly and efficiently.
Had a bracelet that I bought a year ago and one of the basalt stones fell out, the I contacted the customer service after more than six months, because I always forgot and being busy with other stuff.
But it wasn’t a problem, the response was quick and I received instructions, send it back to get a brand new piece
10 mars 2026
Omdöme utan inbjudan
Great Company,
Great Company,
from the Order to the service A1.
I had a lil issue with my silver bracelet. I almost broke it in accident and the offered me to repair it in a Blink of an eye.
Special thanks to Richard!
The stuff is BAD AZZ - I bought my first chain in 2020 and never take it off - Quality is 10/10!
I love rocking my bracelet and chain!
🤘
Best Timo
3 mars 2026
Omdöme utan inbjudan
Svar från Clocks and Colours
Thanks so much for this shout-out, Timo! We really appreciate your ongoing support. Hit us up anytime you need further assistance. Our customer support team is here for you.
Incompetent customer service
I purchased an item at 670 dollars. Returned for another item that was lesser in price. Returned the second item also. Was not refunded my original purchase price even though I followed their return policy exactly.
27 december 2025
Omdöme utan inbjudan
Svar från Clocks and Colours
Hi Joshua,
We're sorry about your confusion regarding your returns. We have triple-checked your orders and can see that all of the available funds involved in both your original purchase and your exchange have been fully refunded to you for several days now.
We understand that the core of your concerns, which were communicated in your emails to us, was that your bank has not reinstated the funds. However, we have shown you detailed screenshots of all of your transactions, demonstrating that all possible refunds have been submitted as per your request.
We strive to resolve matters that are in our control to the best of our ability. However, we can't control whether your bank is taking extra time to return your funds to you. We do recommend that you contact your bank and have them take a closer look at any of the potential concerns you may have with your refund. We'll do everything we can to be of assistance.
You can continue to reach us at info@clocksandcolours.com for further assistance.
Fake ketten, fake shop
Hab die Ketten North Star x Brass Inlay für 310 € sowie die Snake Bones für 270 € gekauft. In der Beschreibung wird mit Sterling Silber und Edelstahl geworben. Aber nach einem knappen halben Jahr, wenn überhaupt, sind nun beide Ketten sowie der Anhänger komplett schwarz, also praktisch korrodiert. Hab die ketten nicht einmal getragen, und wollte die für besondere Anlässe aufbewahren. Für soviel Geld geht man von aus, dass man auch was wirklich vernünftiges bekommt. Ist bei dem Shop anscheinend ein Fremdwort. Also für mich ist das eine blanke und bodenlose Lüge. Würde mich nicht wundern wenn die guten Rezensionen von dem Shop gekauft sind. Marketing ist nämlich viel Wert in der heutigen Zeit. Wenn man hier Bilder zusätzlich einschicken könnte, würde ich es tun, damit jeder sieht was man für sein Geld bekommt. Ist ein echter Witz. Würde jedem empfehlen einen großen Bogen um diesen Onlineshop zu machen und lasst euch nicht blenden von der schicken Seite und den schicken Bildern des Shops, so wie ich es getan habe. Lernt aus meinem Fehler und geht lieber zu einem echten Juwelier in euren Umkreis. Da bekommt ihr wohl eher was für euer Geld. Vor allem in der Höhe ist es einfach ein NoGo und ein Warnsignal für jeden der das hier lesen sollte. Normal sind beide ketten zusammen wohl nur 20 Euro wert, wenn überhaupt. Aber keine Spur von Sterling Silber oder Edelstahl. Hab andere ketten in dem Format die ich Tag täglich trage und die werden nicht schwarz oder korrodieren. 580 € einfach aus dem Fenster geworfen. Danke für nix, Betrügerbande. Nicht mal einen Stern würdig hier.
25 februari 2026
Omdöme utan inbjudan
Svar från Clocks and Colours
Thank you for taking the time to share your experience. We truly understand how disappointing it can feel when a piece doesn’t look the way you expect, especially when you’ve invested in it. Questions about material quality are important to us, and we want to address them openly.
The North Star x Brass Inlay and Snake Bones necklaces are made using the materials listed in their descriptions, including .925 grade sterling silver and stainless steel where specified. We do not substitute materials, and each production batch goes through material verification and quality inspections before being released for purchase. Our commitment to accuracy and transparency in our product descriptions is something we take very seriously.
It may also be helpful to note that sterling silver naturally oxidizes over time when exposed to air, humidity, or other environmental factors, even when stored and not frequently worn. This can cause darkening, but it is a surface reaction rather than corrosion and is typically reversible with proper care. Stainless steel, under normal conditions, does not corrode. Gentle use of a silver polishing cloth or appropriate cleaner is often enough to restore the original finish and is considered routine maintenance for silver pieces.
We stand behind the quality of our craftsmanship and remain committed to supporting our customers and addressing concerns in a fair and thoughtful manner. We appreciate your input, and if you need any further assistance, you can reach our support team directly at info@clocksandcolours.com
I’ve purchased over a dozen jewelry…
I’ve purchased over a dozen jewelry pieces from C&C. Always happy with my purchases. On top of that, the customer service is top shelf. They processed my warranty claim within hours. Deal with this company with full confidence. I’ll be a lifelong customer
14 februari 2026
Omdöme utan inbjudan
Svar från Clocks and Colours
Thank you so much for your incredible support and loyalty.
Hearing that you’ve built a collection of over a dozen pieces and have consistently had positive experiences truly means a lot to us. We’re especially glad our team was able to process your warranty claim quickly and make the experience smooth for you, that level of care is exactly what we strive for.
Your confidence and trust are the highest compliments we could receive. We look forward to continuing to be part of your collection for many years to come.
I have already bought around 6 or 7…
I have already bought around 6 or 7 different products from the company, the quality of the crafmanship is great ,nevertheless in my case almost half of this items broke after 1 or 2 years, but but, the company always responded either as a full refund or they would help me out by sending a replacement, The costumer service has always answered and help me will all my doubts and questions. If they improve a bit more the quality they would cover all points :D
4 februari 2026
Omdöme utan inbjudan
Svar från Clocks and Colours
Thank you for your honest feedback and for your continued support.
We’re really glad to hear that you’ve enjoyed the craftsmanship of your pieces and that our customer service team has been able to support you with replacements and refunds whenever needed. That said, we also truly appreciate you sharing your thoughts about durability, feedback like this is incredibly valuable and helps us continue improving.
Our goal is always to create pieces that not only look great but also last, and to stand behind our customers if anything doesn’t meet expectations.
Thank you again for your trust in Clocks and Colours it means a lot to us, and we look forward to continuing to serve you.
No customer care
I have little experience with them; just ordered a nice ring and they lost the product on USPS… from 11 days I didn’t get the product and no proper communication and customer service… I don’t think they know how to handle any claim or complaints
-----
13days and counting...
Pls, consider to pay +$1 and send it by Fedex.. so that client can enjoy the product in 2 days
29 januari 2026
Omdöme utan inbjudan
Svar från Clocks and Colours
Hi Kalali, we understand that peace of mind about your order is important to you.
We can see from your recent order history that your order is still in transit, and isn't lost. Your order is supposed to be delivered in the next 24 hours by USPS.
If you need further assistance, you can reach out to us directly by email via info@clocksandcolours.com.
Thanks for providing an amazing experience with every order.
I’ve been buying rings from clocks and colours for years now and they never disappoint. The customer service is top notch, and the quality of their products is amazing. I get compliments on my rings everyday, and have recommended C&C to many co-workers. Thanks for providing an amazing experience with every order.
28 januari 2026
Omdöme utan inbjudan
Svar från Clocks and Colours
We’re thrilled to hear that your rings continue to impress and that you’re receiving compliments on them every day. Knowing that our customer service and product quality have consistently met your expectations really means a lot.
We also greatly appreciate your recommendations to co-workers, word of mouth like that is invaluable. Thank you again for your trust, and we look forward to continuing to provide you with pieces you love for years to come.
Excellent follow up by Customer…
Excellent follow up by Customer Service! I haven't even received my new ring yet, and I'm already impressed. 10/10 customer service. Would recommend.
20 januari 2026
Omdöme utan inbjudan
Svar från Clocks and Colours
Hey Jon,
Thanks so much for your feedback! Our support team works hard to impress our customers; we're glad we could win you over.
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