Unbelievable quality of trainers and clothing highly recommend Cleens. I get stopped and asked what make trainers Iâm wearing. The fit and style are perfect with any outfit. Just bought my 1st item of... Se mer
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Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Ordered some shoes from here, the quality and comfort of the shoes firstly is outstanding. The shoes are perfect with any fit ( tracksuit bottoms or jeans ). If anyone is wondering whether to order fr... Se mer
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Iâve been trying to contact customer services for the last 4 days. No luck, where is the human interaction gone. I get 90% of issues can be solve with automation but there are a few issues that need a... Se mer
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My first time ordering from Cleens. They definitely lived up to my expectations. I ordered my first pair yesterday and they arrived in just over 24 hours. Very comfortable shoes and true to size. Will... Se mer
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Företagsinformation
Skrivet av företaget
At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.
Kontaktuppgifter
Storbritannien
- customerservice@cleens.com
- cleens.co.uk
4,2
Bra
8 tn omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Best shoes on the market by far!
Best shoes on the market by far!! Had 4 pairs of the Luxor shoe go with anything smart or casual.. customer service also brilliant.
27 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
Amazing to hear this feedback, Michael! We're pleased to hear you're impressed with your Cleens and that our Customer Service team were a great help. Hope to see you shopping with us again soon. đ
Son loves them and came really fast
Son loves them and came really fast. Will order again
19 april 2026
Svar frÄn Cleens
We're so pleased your son is impressed with his Cleens, Chelsea! Wonder which pair he'll go for next. đ
Sehr coole Designs und produziert inâŠ
Sehr coole Designs und produziert in Portugal. Leider löst sich nach 1 Jahr die Sole etwas auf und die Versen sind auch schon abgenutzt. Ist ja fĂŒr die meisten Sneaker normal aber bei dem Preis erwartet man schon höchste QualitĂ€t
1 maj 2025
Svar frÄn Cleens
Thank you for taking the time to leave us a review, Henri! We'll be sure to pass this feedback on to the relevant team. Hope to see you shopping with us again soon. đ
Great experience with customer service
Great experience with customer service, very fast communication and resolve issues straight away.
22 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
Brilliant to hear that our Customer Service team were a great help, Jeevan! Thank you for being such a valued customer of Cleens. â
Wore the shoes twice and the paint hasâŠ
Wore the shoes twice and the paint has already came of the sole of the shoe and there already losing shape for 260 that is an absolute joke
15 april 2026
Svar frÄn Cleens
Hi Jay,
Thank you for taking the time to pass on your feedback. We're so sorry to hear that your trainer is in this condition and assure you that this is not a regular occurrence here at Cleens.
In order to put this right for you as soon as possible, a member of our team has reached out to you via email to request some further information in hopes to resolve this as soon as possible.
We hope to hear from you soon so that we can put this right for you.
- TEAM CLEENS
Cleens đ
I have purchased 2 pairs of Cleens trainers and I am about to buy my 3rd pair because the quality and the style are spot on. I had a couple of minor issues which were dealt with really quick and I was happy with the communication and the outcome. I would recommend everyone to buy these trainers đ
26 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
It's great to hear our Customer Service team were a great help and that you're impressed with your Cleens, Terry! Wonder which pair you'll go for next. đ
First class service and product.
First class service and product.
Absolute rapid delivery and the trainers are high quality, smart and comfortable.
Will buy again thank you!
17 april 2026
Svar frÄn Cleens
Thank you Michael for taking the time to leave us this excellent review. We wonder which Cleens you will go for nextđ
Initial issue having the wrong itemâŠ
Initial issue having the wrong item delivered, but swiftly resolved by Jason
25 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're so glad to hear your issue was resolved quickly Danielđ
Small issue with original order butâŠ
Small issue with original order but resolved promptly and easily with no fuss or hassle. Great brand
25 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
It's great to hear that this issue was resolved for you by our Customer Service team, Liam! Hope to see you shopping with us again soon. â
Bought them in size 9 witch all myâŠ
Bought them in size 9 witch all my trainers are and feet me perfect but these ones my toes are at the end and uncomfortable
16 april 2026
Svar frÄn Cleens
Hi Jamie,
Thank you for passing on your feedback and we're so sorry to hear that your Pulse Runners aren't the perfect fit. If you wish to return your order please visit our âŻReturns Portal.
Please note that trainers must be unworn and in their original condition and packaging. Please try footwear on indoors â we will not accept a return if the trainer has been worn outdoors.
For future orders, we kindly advise to check out our size chart on our website for exact insole measurements and size conversions.
Skates fit snug so we advise sizing up half a size.
Icon run large so we advise taking half a size down.
Layup and OneSixty Runners run larger so we advise to take a full size down.
All other styles fit true to size so stick to your usual.
Please don't hesitate reach out if you need anything else and we'll be happy to help.
- TEAM CLEENS
The best service Iâve received.
Super fast delivery and the product was even better than it showed on the website. So happy and will be back to buy a few more pairs pre summer. Thanks to the team at Cleens for making the shopping experience what it was!
16 april 2026
Svar frÄn Cleens
We're so pleased your order arrived quickly and that you're impressed with your Cleens, Stanley! Wonder which pair you'll go for next. đ
Bought 3 pairs of shoes from cleens nowâŠ
Bought 3 pairs of shoes from cleens now always been top quality, brilliant pairs of shoes.
24 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
Brilliant to hear you're impressed with your Cleens, Tom! Thank you for taking the time to leave us a review. đ
đ Top tier!
âïžâïžâïžâïžâïž rapid response via email. Delivery service, quality and overall top tier!
24 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're pleased to hear your query was responded to quickly and you were happy with your order Ashleyđ
Cleens Ace Sneaker UK Size 11.5
I purchased the Ace Sneaker in size 43.5 EU in beige from the Cleens website. The shoe is crafted from very high-quality leather. The sole also feels sturdy and premium. Overall, with its chunky lacing, the shoe looks very modern yet elegant. Shipping went smoothly, and the packaging also reflects high quality. I can definitely recommend Cleens.
13 april 2026
Svar frÄn Cleens
Thank you Ayyoub for taking the time to leave us this excellent review, we really appreciate it and are glad you love your Cleensđ
Fantastic service!
Trainers are absolutely lovely. Fit perfectly and look great. Customer services were very responsive and dealt with Royal Mail delivery issues quickly and efficiently.
21 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
So great to hear that your issue was resolved quickly and you're happy with your Cleens Michaelđ
Unbelievable experience again fromâŠ
Unbelievable experience again from Cleens there customer service is first class and the product second to none, cannot thank Kate enough for all her help!!!
23 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're so pleased to hear you're happy with your Cleens and with the service from our customer service teamâ
Customer service was excellent andâŠ
Customer service was excellent and friendly even after months of having the item, which makes a difference when buying. I would recommend & would buy again . âïž
22 april 2026
Omdöme utan inbjudan
Svar frÄn Cleens
We're so glad to hear this, we wonder which style you will go for nextđ
It came on time and I really love that .
14 april 2026
Svar frÄn Cleens
We're so glad to hear your order arrived quicklyđ
Really poor quality trainer for theâŠ
Really poor quality trainer for the price. Felt cheaply made and was uncomfortable. Also had scuffs which looked like theyâd already been tried on. Wonât be bothering again. Returned.
14 april 2026
Svar frÄn Cleens
Hi Rory,
Thank you for your feedback - we're really sorry to hear that you were not completely satisfied with your purchase.
A member of our team has also reached out via email to confirm that your return has been processed successfully and your refund has been completed.
As a gesture of goodwill for any disappointment caused here we have also gone ahead and refunded your delivery charge. Please allow 1-3 working days for the funds to be received.
Again, we're so sorry for any upset caused here and please be assured your feedback has been passed onto the relevant team.
We do hope that this matter has now been resolved for you.
Please don't hesitate to get back in touch with us if you have any further queries and we will be more than happy to help.
- TEAM CLEENS
These are the second pair I've orderedâŠ
These are the second pair I've ordered and I love them
13 april 2026
Svar frÄn Cleens
Love to hear this Andrew, thank you for being a valued customer at Cleensâ
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