claudehome.com Omdömen 

Title: 5 months, no product, no refund — and they never even placed the order
I ordered the Antica II Sconce (Order #7305) on April 25, 2026, for $1,921.09. The site promised a 10–12 week production/ship window. That came and went with zero communication — no email, no update, nothing.
At 17 weeks I reached out myself. The response was a generic "sorry for the delay, we're checking with our designer" — no actual timeline, no real information. I followed up three more times over the next two weeks. Complete silence every time.
At 20 weeks, I finally contacted the actual manufacturer, OHLA Studio, directly. They told me they have no record of this order at all — not under my name, not under Claude Home's order number. In other words, Claude Home was telling me they were "checking with the designer" on an order that, as far as the designer is concerned, was never submitted in the first place.
Nearly five months later I have no product, no real answers, and am now trying to get a refund. If you're considering ordering from Claude Home, I'd think twice — the products look nice, but there is no order tracking, no proactive communication, and apparently no guarantee your order was ever actually placed with the maker.

I strongly recommend avoiding Claude Home. My experience has been extremely frustrating and raises serious concerns about how they represent products on their website.

I purchased a one-of-a-kind vase based on the specific vase pictured in the product listing. After ordering, I noticed that the exact same piece was still being offered for sale, so I contacted them to confirm that my order was actually secured.

Their response only created more confusion. I was told that the listing represents a collection of individually hand-painted vases and that no two are exactly alike — meaning the vase pictured on the website may not be the vase I purchased.

That is a major problem. If you are selling a unique, one-of-a-kind object, customers should be able to reasonably expect that the specific object pictured in the listing is the one they are purchasing. If a different vase may be shipped, that needs to be made crystal clear before the customer places the order.

I immediately asked them to clarify and told them that if the pictured vase was not the one being shipped, I wanted to cancel the order and receive a full refund. They have not responded.

This combination of unclear product representation, failure to clearly disclose what is actually being sold, and then ignoring a customer's emails is unacceptable.

In my view, this feels like a bait-and-switch sales practice: show one specific product, allow the customer to purchase based on what they see, and then explain afterward that they may receive something different.

DO NOT BUY FROM CLAUDE HOME unless you are completely comfortable potentially receiving something other than the product pictured and then having difficulty getting a response from customer service.

I would strongly recommend taking your business elsewhere.

No customer service at all! No reply to my inquiries since I have been sending emails for two months! Not recommended!

I rarely write reviews like this, but this experience warrants it.

We placed an order for four wall sconces and, from the start, communication was inconsistent and lacking. Multiple follow-ups were required just to get basic updates on order status. At one point, we were told the order would ship, but even that came after delays and escalation.

When the shipment finally arrived, it was incomplete — only two of the four sconces were delivered, with no prior notice, no explanation, and no tracking information for any additional shipment.

This is the most frustrating part: not just the delay, but the absence of proactive communication at every step. If items are shipping separately, say that. If there are delays, communicate them clearly. Instead, we were left repeatedly chasing updates and still don’t have clarity on when (or if) the remaining items will arrive.

To be fair, the product itself appears well-made based on what we received. However, the overall experience — poor communication, missed expectations, and incomplete fulfillment — significantly outweighs that.

At this point, I would not recommend ordering unless you are prepared for delays and are willing to follow up persistently to get basic information.

Bottom line: Attractive product, but execution and customer experience fall well short.