Tanya (Clark's, Oxford Street) was helpful, efficient and understanding (even if she didn't have to be 😄). Been everywhere trying to find exact shoes I wanted and we finally got there. She helped get... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
In a busy store, allocating quality time to multiple customers while being able to pay each individual attention is rare. Combine that with product knowledge that allowed Clarks to feel personalize... Se mer
As kids we always had Clarks shoes, and later as an adult I continued to be a fan and bought all my shoes (trainers) only there. Good fit, sturdy and very long-lasting. The last few years nothing mu... Se mer
Företaget har svarat
Went into the Oxford Street store and was greeted by a lovely young man who just let us browse before asking if we needed help. My mother wanted to try a shoe if 2 different sizes but the larger size... Se mer
Företagsinformation
Skrivet av företaget
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Kontaktuppgifter
260 Oxford Street, W1C 1DN, London, London, Storbritannien
- 02074990305
4,8
Utmärkt
108 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great collection process
The process of collecting my sandals was very smooth with the staff visible and proactive in offering their assistance.
1 december 2025
Lyesther was excellent
I went to Clarks at Oxford Street. Lyesther was excellent and supportive! She helped me find the right size and her advices were all correct!
6 december 2025
Omdöme utan inbjudan
Thank you, Tanya 🙏🏾🙏🏾
Tanya (Clark's, Oxford Street) was helpful, efficient and understanding (even if she didn't have to be 😄). Been everywhere trying to find exact shoes I wanted and we finally got there. She helped get the process through quickly given how exhausted and frustrated I was with the day's journey. Even slightly moaned about it too.
7 november 2025
Omdöme utan inbjudan
Wide-fitting heel seems standard now
As kids we always had Clarks shoes, and later as an adult I continued to be a fan and bought all my shoes (trainers) only there. Good fit, sturdy and very long-lasting. The last few years nothing much has appealed, but recently they brought out a few nice looking styles, so I excitedly tried them all out. My gripe is the wide-fitting heel. Every trainer and walking shoe I have tried on is the same. It is such a shame and very disappointing.
Update: I haven't complained to Customer Care. I'm simply pointing out that all the trainers and walking shoes I tried on recently had wide-fitting heels, which wasn't the case a few years ago.
13 oktober 2025
Omdöme utan inbjudan
Svar från Clarks - London Oxford Circus
Hi Indra,
Thank you for leaving us a review of your recent purchase and I am very sorry to read of your disappointment.
It is difficult for us to comment on the comfort of your shoes as this is such a personal thing. Not all shoes fit in the same way and you may not necessarily be the same size in every style. We suggest that new shoes are worn at home, before going outside, to assess their suitability.
To receive a refund, purchases would need to be returned in an unworn and unmarked condition within the returns period. If you require any further support please reach out to our Customer Care Team, via the link below, who would be happy to assist further.
https://www.clarks.com/contact-us (https://www.clarks.com/en-gb/contact-us)
Thank you for sharing your feedback and please accept my apologies again for any disappointment caused - Zubeida
Crafton Move Kid Black
Two pairs of shoes 5yo and 3yo, easy to wear and feels comfortable
22 september 2025
Comfortable leather shoes at Clarks and good customer care
Visited the Clarks shop in Oxford Street yesterday and was greeted and served by really lovely staff, they were so helpful and kind. A great offer of 20% off when buying two pairs of shoes was too difficult to avoid. Therefore a very happy customer was I to leave with two very comfortable pairs of extra-wide fitting shoes ( as anyone will know who has wide feet that comfortable shoes are not always easy to find) . Also delighted that they have leather uppers, again for this price it was a treat. My granddaughter is delighted with her pair - she is now a convert to Clarks shoes. Very happy. Highly recommended.
24 september 2025
Omdöme utan inbjudan
Was easy to order loved the discounts…
Was easy to order loved the discounts and swift delivery, and you informed me with emails all the way
12 september 2025
Brilliant Shop Assistant
The shop assistant was very helpful in helping me to get a pair of sandals in my size that I really wanted to purchase. I made the purchase in Clarks Oxford Street London. She was really helpful, and I got my sandals via post to my home!
16 juli 2025
Always love the brand
Always love the brand, great shoes and excellent customer service at Oxford Circus outlet.
17 augusti 2025
These shoes are incredible
These shoes are incredible! I feel comfort now. You really get what you pay for.
8 juni 2025
Omdöme utan inbjudan
Amazing customer service
Amazing customer service. Very friendly and helpful
6 maj 2025
Omdöme utan inbjudan
Oxford Circus branch 3257…
Went to the Oxford Circus branch 3257 and found Melisha excellent. She was so helpful with everything. Very professional and knowledgeable. A credit to Clarks.
13 mars 2025
Omdöme utan inbjudan
Great service.
I visited the 260 Oxford street store last week fora pair of men’s shoes and was most impressed with the service provided by Sangeetha. She was the only person behind the cash desk while also attending to customers, fetching shoes they required from the back of the store to try on and advising on options. There was a constant flow of customers she had to deal with. It was amazing how well she was multitasking and all with a smile. Because of her advice I came out with two pairs of shoes. It would be so much better if an additional member of staff was given to her to assist her. Thank you Sangeetha for your excellent service. My only disappointed was the limited range of shoes on display.
10 mars 2025
Omdöme utan inbjudan
Lyesther is an excellent member of…
Lyesther is an excellent member of staff, extremely friendly with great customer care.
Oxford Circus
10 mars 2025
Omdöme utan inbjudan
Oxford street store to…
Today i went on Oxford street store to buy a pair of shoes. Nevertheless store was extremely busy staff was friendly ,welcoming and attentive.
Big thumbs up for amazing Louise,so friendly,professional and very attentive . She made me feel like a star. She has amazing customer service skill.
At the till Lyesther was friendly and patient with my card not working.
Found what i was looking for.
6 januari 2025
Omdöme utan inbjudan
The shoes are of very good quality
The shoes are of very good quality. The service was also very good. When I returned a pair of shoes, I received exceptional support.
12 december 2024
Smooth exchange process with haza at…
Smooth exchange process with haza at 260 Oxford street store. Helpful and friendly with my child.
20 december 2024
Omdöme utan inbjudan
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