Cityrooms Omdömen 652

Had a nice stay in the flat in the Elephant and Castle area. Clean and well-maintained and my flatmates were awesome.

Wish I could rate 0 stars. Living conditions was terrible. Repairs were late or never happened. 4 months after moving out and I am still waiting for my deposit which Cityrooms is trying to claim for themselves.
Beware of this agent, rent with them at your own peril.

Cityrooms agent Nicolas- was very nice and helpful. Despite my high expectations, he helped me find the right place in no time. He answered all questions quickly and to the point, so I could easily choose the right room

I am so excited to meet Jafar, he his a great man listening and understandable very kindly,Caring and so perfect in his job, I will like to meet him again and again. A big thanks to you Jafar and thanks to Cris as well

The best agency for booking a room, fantastic customer service, and flats. Thanks for everything!

I am so thankful to Jafar and `Jorge they are great people

After a bit more than one year dealing with this people, my opinion is that there is a luck of professionality, competence and ethic from this company. To whoever is dealing with them, I can only say that I am sorry. I have been in two of their properties and they were both not up to the minimum standards. If you think that there are health and safety issues in the property where you live, my advice is to check what are the minimum standards for the HMOs (House in Multiple Occupation), and if they are not met, get in touch with the local councils. To whom is thinking to rent a property managed by them, my advice is to go elsewhere.

They replied (below) that the issue got sorted with the company Director, that is absolutely not true. He was less than helpful.
Once again, don’t let them take your money.
Feel free to get in touch with me, if you need more information.

(03.06.21 Update)
Another reply from them sharing just little pieces of the million emails we exchanged.
If you want I can share my conversations with Giovanni Mennone, when he make become the cleaning service complementary, despite my contract was saying that I was paying for it.
Or I can share my conversation with Alexadru Neagu, when he said that he wasn't getting back to me because he couldn't manage all the properties by himself, after most of the people working was furloughed.
Or all my conversations with Jorge Sanchez, when I was asking to leave because the property was in really poor status.
That would prove my point when I say that most of your people are less than professional (the one mentioned are all in the management)

Your efforts of making it look like a sorted issues are amazing, but in the end nothing was fixed, I overpaid for my rent as the state of the property was ridiculous and I had to struggle for every little thing I needed, despite I was paying for it.
Good "Environmental Health" stepped in and agreed with all my complaints.

Again, to whoever is thinking to rent from them, my advice is don't make this mistake, go elsewhere.
To whoever is renting from them, I am sorry for you. If you think that they are violating your rights, get the council involved

04.06 Reply
To the funny person who replied to my last comment: "Hello, I know you do...trust me ;-)"

Here it is what comments you can find on line from other websites:

"“Really bad agency, they take advantage of people’s need to find accommodation to trick you and push you to sign contracts through endless lies. “

“Avoid. City Rooms. At. All. Costs. “

“I have lived with CityRooms for a One year contract from August 2018 to August 2019. Firstly they always seem to pressure you into putting a holding deposit for rooms without a viewing. “

“It‘s a scam. They will rip you off. Don‘t do it. Nobody should be as desperate. “

“Avoid City rooms at all costs. #SLUMLORDS “

” I would avoid Cityrooms unless you are quite desperate to find somewhere. “

“lies and cheats. the service is terrible and the rooms they sell are a scam. “

“Hahaha – ‘Francisco’ at City Rooms tried to charge me £180 just to view a property. “

“Horrible. Would definitely not recommend. Nobody in the office has a clue what’s going on. “

“This is the worst company I had to deal with in 15 years of renting in London “

” Even if they are offering the last room on earth – DO NOT RENT A ROOM THROUGH CITY ROOMS “

So the message to you all is still the same:
DO NOT RENT FROM THESE PEOPLE

They tried to silent my honest review. But i would like landlords to never lease their properties to cityrooms as they do not perform according to the contracts they sign. Rent was not paid in full, and many times late. They even promised to guarantee future rent to me asking me to extend existing contract at a lower rate, eventhough they could not perform under the current contract. So would u believe their guantees if u were me?

Lease your properties to them at your own peril, u have been warned

Hi all, I am here to express my concerns about an agency called cityrooms.

Beware of a “ malicious clause” in the contract which says:
3.1.3 To pay a fair proportion (as notified by the Licensor) of Overusages in relation to electricity, gas supplyto the Property during the Licence Period. The Licensor provide monthly allowance of £30 electricity and £30 gas to the whole property; the allowance for gas will increase to £50 per month in November, December, January, February. Overusages refer to any consumption above the monthly allowance in the property, and will be equally shared by each room (regardless the room is for single or couple). If the Property has prepayment meters, the Licensee agrees to top up the meters and send receipts to ( email address cut due to website policy) to get reimbursed. The reimbursed amount per month for each property will be up to the monthly allowance above.

Therefore I did sign it without a proper check and I just realised the malicious clause afterwards... even their website advertising was very clear ‘ALL BILLS INCLUDED “

Although, I am here not only to advise you any malicious clauses but also I was cheated, misleading proposal about two of the cityrooms bedrooms available to the housing market.
The property had serious issues regarding electrical wiring exposed to very serious leaking and mould all over the place and they proposed this property to me by picture? Due
to coronavirus outbreak I could not see it before I move in.
Omg 😱, the situation got even worsened after few days that I was living in and very little was done until they advised us to move away in 30 days after the council came and said the property issues are very serious and nobody cannot live here until a serious and deep refurbishment is done.
BUT for cityrooms the PROPERTY WAS AVAILABLE TO THE HOUSING MARKET as an email confirmation was sent to me by one of its staff?

Therefore, for almost 3 months, they did not reduce the rent and even did not consider the house had a serious electrical problem causing higher consumption.

Yet again, all the houses available on the market from Cityroom I do believe that are not checked before any tenants move in.
I think the only moment that a cityrooms’ agent come to see the property is when they take from a landlord firstly and afterwards very rare someone comes to make just a “ make up” inside the rooms like ‘paint the walls’ to hide the mould and other issues presented on it.

Once again, they are an agency with NO GOOD FAITHS towards its tenants and also you, the tenants, by the end of your contract will have just a fraction of your deposit back. Sad news

BEWARE WHAT YOU WILL BE RENTING FOR.
You paid for a 5 stars flat and as soon as you signed the contract, you will realise that the flat is 1 star 😫 no good.

⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️

As everyone can see the agency is right regarding that I DID NOT READ PROPERLY THE CONTRACT INDEED. Ok that’s fine BUT what I am talking about is the MISLEADING AND CHEATING advertising regarding the property condition as well the contract clauses issues regarding ( Landlords live IN/OUT) in which I strongly believe Cityroom is using council flats in a very well known areas to pay less rent, increase their profit and without to tell the tenants, the landlords live IN.
I will not go into details yet but it will be discussed in near future.
You know what I mean Cityroom “BOSS” 💩

Mr Cityroom’s Boss ( G.M.) I would like to let you know that even some properties are not listed within Cityroom boarding list on website so it looks like you are hiding the property’s address? Who knows!
I wish you all the best but be careful because soon or later things can get worse.

Good luck you too 🤥

To be honest at the beginning I did not know whether to chose a traditional estate agent or Cityrooms. Cityrooms was obviously very competitive but I was not sure about the level of service I would have received. After meeting Charles I can happily say that the level of service offered during the process of our room hunting was second to none. Thank you very much for your assistance, efficiency and professionalism shown throughout whole process.

I would like to say a very big thank you to my representative David. He was very friendly, approachable and always available to answer any questions I had. David provided an excellent service and even when my first offer fell through he managed to secure me another room within 48 hours. Can’t rate him highly enough and would definitely recommend.

We met Tomas at the said property. Tom was very friendly and politehe explained the process in great detail even set up the tenant reference for us. It was a pleasure to deal with him. The property we rented is nice and we are happy.

Excellent service and very professional handling with all Covid safety measures.
I recommend Cityrooms for any future property dealing.
Joseph was very helpful in providing an excellent client service.

Mattia at cityrooms was our chosen agent, he was very professional and detailed when preparing everything for us. We are very happy with the service received and would 100% use Mattia again! Thanks again for all your help .

Daniel was great and helped me with my queries, apart from the questions I had he also helped me with other services. Great service overall!

Really attentive team. Great value and brilliant to have up to the minute info on viewing requests and information of about flatmates.

I am thankful for all the help

I used the spareroom app and got in contact with Gabor who helped me through the entire process of finding a place, sending documents and signing the lease. Especially with covid-19 and finding an apartment virtually as an international, I was afraid of the challenges, but Gabor was extremely helpful and assisted me through every step.

Very professional, knowledgeable of the property in question, excellent customer care and service, honest transparent.

After a bad start, we finally we're introduced to the property manager Jamie. He is excellent, we had the first-class service and can't thank him enough. All the technical problems were resolved and his support made a smooth transition from being really unhappy to be very happy.

Awful experience. They lied to us several times. They told us we can store bikes in the staircase, and it turned out to be a completely made-up statement.
We rented our room in a flat where we had a living room. Later they turned our living room into an additional room to let it out. They also changed the locks on the doors once and locked us out for the whole night. The next day, they did not answer our call so we had to travel to the office in order to get into our room (!) we paid a lot for. They compensated with nothing in both cases. They also promised to bring a desk in the room, which they never did.

They often say everything to convince you, but after you sign the contract they treat you unacceptably.

I suggest you look for another company if you can. They are also overpriced. Not a customer-centric company.