Cigati Solutions Omdömen 67

Had to contact support briefly to set up the software, they were very quick to respond and got me up and running.

Stella was professional and prompt. My activation issue was resolved in just a few minutes. Thank you

Stella understood my problem quickly and was able to provide a solution while I was still online. Very good and fast.

The Product is ok and the support-team (Stella) is fast and friendly. I hope, we rock it somedays again.

The Software delivered exactly what I needed and the support was extremely fast and helpful.
Thanks a lot

Great chat service. Quickly supplied new activation code

Superb support, solved my issue in minutes. Highly recommended!!!

I purchased the wrong license for my client. The Live support helped me without a problem to get the right license and send me back the money I already payed for the wrong license.
Really fast, responsive and helpful!

Got the tool and installation went well. Expected feature not in single license, but they worked it out. Appreciate their flexibility.

Thx for fast and great support. Software works great!

Outlook to google migration tool didnt work. Explained situation and asked for refund.......Te denied my refund for no reason. Horrible scal pof a service. Dont use these people. #sketchy

Die Firma Cigati Solutions wirbt damit bei ihren Produkten auf der Webseite, dass sie eine 30-tägige Rückgabegarantie anbieten. Da ich das Tool für einen Umzug von Office265 zu einem IMAP-Server brauchte und nur die Variante für $599 diese Funktion mitbrachte, kaufte ich das Tool. Leider stellte sich heraus, dass das Tool technisch gar nicht in der Lage war, diesen Umzug zu machen. Ich schrieb also ein E-Mail und verlangte mein Geld zurück.

Tja... Und dann bekam ich erst keine Nachricht, danach eine Nachricht des technischen Teams, dass sie mir eine neue Version zur Verfügung stellen. Da der Umzug zu diesem Zeitpunkt aber schon erledigt war, bestand ich trotzdem darauf, mein Geld zurück zu erhalten. Die Antwort des Supports war sehr ernüchternd:

"NOTE:- As per our refund policy, a refund can only be processed if the software fails to perform as intended and the issue remains unresolved even after verification by our tech team. In that case if our technical team is not able to resolve it then we will 100% accept your refund request but have to verify the issue once."

Da mich dieses Erlebnis selbst wieder mal darauf aufmerksam gemacht hat, dass nicht jede 30-Tage-Rückgabe-Garantie auch ohne Bedingungen kommt (was mir einfach nicht bewusst war), möchte ich mit dir dieses Fallbeispiel teilen, damit du nicht den gleichen Fehler machst.

Mein Learning: Ich prüfe ab jetzt immer zuerst bzw. frage beim Support nach, welche Bedingungen es für die Rückgabe gibt.

Quick response, easy to follow, and the software works as expected!

Tech support was great

Software worked really well and the support agent was very helpful :)

I don't usually take time to write reviews but Divynashu was so amazing I simply feel compelled to write about him. He stayed with me for about TWO hours? I needed help transferring my emails to my desktop, have tried for three DAYS, no luck. He went through all the millions of steps, and finally got there. It took awhile NOT because of him, at all, because my computer is ancient and the settings were all messed up.
I want to ensure him that he is getting a well deserved raise, a promotion, or both, a trip anything.

Seriously, this guy or woman is the best I've seen.

My friend is a computer whiz and he couldn't get this done for me

I will always be indebted to Divyanshu!

Patient, smart, accommodating, didn't give up and saw me through to the end.

PLEASE give this guy a raise. I'm begging you!

Alison

I got the help that I needed. The license I had wasn't supporting a functionality and I managed to get a new one without any trouble on the recommended software which works.

Tech support was extremely helpful and competent!