First class service from the team at Chorley Nissan. Jack was superb in the whole process, kept us informed at every stage of the process and within a week we were driving away in our car. Really plea... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I found the staff at MG Chorley very helpful and friendly. They took time to explain everything in detail and answered all my questions. The part change process was efficient and a fare price was offe... Se mer
Great experience at Chorley Group MG Blackpool. Met Harris who helped us choose a beautiful car, good price, no pressure. Especially liked his friendly and open approach. Highly recommended. Fast, f... Se mer
Företaget har svarat
We had an excellent experience purchasing our new MG S9 from Chorley MG. From start to finish, the whole process was smooth, straightforward, and completely hassle-free. A special thank you to... Se mer
Företagsinformation
- Bilhandlare
- Bilbesiktning
- Bilverkstad och underhåll
- Återförsäljare av motorfordon
- Nissan-återförsäljare
- Återförsäljare av begagnade bilar
Skrivet av företaget
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Skrivet av företaget
Kontaktuppgifter
Head Office- Ackhurst Road, PR7 1NN, Chorley, Storbritannien
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4,5
Utmärkt
9 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 79 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very poor experience.
Very poor experience.
From the cold unfriendly 'welcome' at reception as you walk in, to the poor quality of stock. (We viewed several cars with mould on the seats.)
We did buy a car, however it became evident that it had been misrepresented by Chorley MG.
We were also sent another customers personal & financial details by mistake during a buying process.
We were promised the earth and misled.
Folliwing a complaint, we were advised the General Manager would contact us; no one did.
We got our money back after threatening legal action.
(I can see the car is back on the forecourt at an inflated price - and still misrepresented!)
In my opinion, this is a badly run dealership whose sole aim is profit over service.
I would strongly advise against buying a car from here, despite any feeble apology or explanation given below.
31 januari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Tom,
Thank you for your kind review! We're really pleased to hear that you found the team super friendly and helpful. Providing a welcoming and supportive experience is something we always aim for, so it's great to know that came across during your visit.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very easy to log in
Very easy to log in, and when told car was ready, very quick and attentive.
3 mars 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Mr. Hogan,
Thank you for your kind review! We're so glad to hear that the login process was easy and that our team was able to assist you quickly once your car was ready. Providing a smooth and attentive experience is always our goal, and it’s great to know we delivered. We appreciate you taking the time to share your feedback and look forward to helping you again in the future!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Dealt with Andy Karow at Nissan Chorley
Dealt with Andy Karow at Nissan Chorley
Great experience from start to finish
Was apprehensive at first as not bought a car for a while but Andy was very helpful and honest
Cant recommend him enough
19 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear G m,
Thank you so much for your wonderful review.
We’re delighted to hear that Andy provided such a helpful and honest experience, especially if you were feeling a little apprehensive at the start. Buying a car after a while can feel like a big step, so it’s fantastic to know he made the whole process comfortable from start to finish.
Andy will be thrilled to read your kind recommendation. If there’s anything you need going forward, we’re always here to help.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
What a fantastic experience from start…
What a fantastic experience from start to finish at Chorley Nissan Blackpool. A big shout out to Lewis the sales rep who was dealing with me, very professional he listened and didn't rush me into doing anything I didn't want. Collected my car at specified time and was given a quick run through of what did what etc. Handover was very smooth. Would highly recommend 5+
2 mars 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Richard,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear that you had such a positive experience from start to finish at Nissan Blackpool. It’s great to know Lewis provided a professional, relaxed approach and gave you the time and space to make the right decision — that’s exactly how it should be.
We’re also pleased the handover went smoothly and that everything was clearly explained on collection. Your recommendation and 5+ rating truly mean a lot to us.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service ,Will was very…knowledgeable and friendly just great service
Great service ,Will was very knowledgeable ,helpful and made it a pleasure buying a car from him ,thankyou
25 februari 2026
Omdöme utan inbjudan
The sales man gave good details of the…
The sales man gave good details of the car specification and didn't use any pressure sales made the buying experience more comfortable and allowed the car to sell itself
28 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Paul,
Thank you for your kind review.
We’re so pleased to hear that you found the experience comfortable and pressure-free. Providing clear information and allowing our customers the time and space to make the right decision is exactly how we believe car buying should be.
It’s great to know the vehicle spoke for itself — that’s always a good sign!
If there’s anything you need going forward, we’re always here to help.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
A really pleasent experience from start…
A really pleasent experience from start to finish. There was no pushiness from the sales people which was refreshing. I'm in love with my new car and will certainly return in the future if and when i want to change my vehicle. Thank you Ryan 👍
28 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Janet,
Thank you so much for your lovely review.
We’re delighted to hear that you had such a pleasant experience from start to finish and that you felt no pressure throughout the process — that’s exactly how it should be.
It’s even better to hear you’re in love with your new car! Ryan will be thrilled to know he made such a positive impression.
We truly appreciate your support and look forward to welcoming you back in the future when the time comes.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
Absolute delight to do business with…
Absolute delight to do business with after an online purchase. Great communication and seamless handover on collecting my car. Tommy was great and very patient with my lack of skills at signing documents on my phone. All in all superb and my Nissan Juke is brilliant.
28 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Stephen,
Thank you so much for your fantastic review.
We’re delighted to hear that your online purchase was such a smooth and positive experience. Great communication and a seamless handover are exactly what we aim for, so it’s wonderful to know we delivered.
Tommy will be especially pleased to hear your kind words — and I’m sure he won’t mind at all about the document signing! We’re always happy to take the time to make sure everything feels comfortable and stress-free.
Enjoy your brilliant Nissan Juke, and if there’s anything you need going forward, we’re here to help.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
No pushy salesperson
No pushy salesperson. Open and honest regarding part exchange valuation. Explained everything (twice in my case!) Very patient, listened instead of talking. Nothing too much trouble. Plenty of time to test drive. Would recommend J.S.,excellent salesperson.
21 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Ian,
Thank you for your wonderful review.
We’re so pleased to hear that you felt the experience was open, honest and completely pressure-free — that’s exactly how buying a car should be. It’s great to know J.S. took the time to explain everything clearly (even twice!) and ensured you had plenty of time to test drive and make the right decision.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
What an easy experience
What an easy experience
Our Point of contact was exceptional "Thank You Mr J Willis" the sale went as smoothly as posssible, all dealer extras done with no issues what so ever. Delivery was co ordinated like a military opperation. Perfect!
We are extramly happy with the service and the vehicle.
Very Worthy of the 5 Stars Ive awarded, Well Done.
27 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Paul,
Thank you so much for your fantastic review.
We’re delighted to hear that your experience was such a smooth and enjoyable one. It’s great to know that J. Willis looked after you so well and that everything — from the dealer extras to the delivery coordination — was handled seamlessly. “Like a military operation” is definitely one of the best compliments we could receive!
We’re thrilled that you’re so happy with both the service and your vehicle. Thank you again for the 5 stars and your kind words.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
Thank you Chorley Group, Burnley
Buying from Chorley group Nissan, Burnley was an absolutely pleasurable, easy and simple process.
Andrew explained everything from start to finish with great enthusiasm. This saved time, and more importantly, money. The part exchange on my trade in vehicle was a great deal and much appreciated. I will be telling friends and family to try the Chorley group when looking for a new vehicle.
Thank you all at Burnley for making the whole experience great :)
26 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Lynn,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear that your experience with our Nissan Burnley team was smooth, simple and enjoyable from start to finish. Andrew will be thrilled to know his enthusiasm and clear explanations made such a positive difference — and that you were pleased with the part exchange too.
Your recommendation to friends and family genuinely means a lot to us, so thank you for your support. If there’s ever anything you need, we’re always here to help.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
Pleasantly surprised when visiting…
Pleasantly surprised when visiting Nissan Bolton. A fair journey but well worth it. Met by Talha the salesman, shown the car I was interested in and left alone whilst I checked it. No pressure, no hassle just the perfect service. Based on the service I received from Talha and the quality of the car I made the purchase.. Would definitely use Nissan Bolton again. Thank you Talha 5xxxxx.
17 februari 2026
Omdöme utan inbjudan
Bought a ford Mondeo vingale from Adam…
Bought a ford Mondeo vingale from Adam he kept me informed about the progress of the car as it went through the garage the car was very well prepared as we were travelling up from Bristol we were not disappointed.cheers Adam for your help in purchasing the car
21 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Michael,
Thank you so much for making the trip up from Bristol – we really appreciate that!
It’s fantastic to hear you were pleased with how everything was handled and that the Mondeo Vignale was worth the journey. Adam will be delighted to know you felt well looked after and kept informed throughout the process – that’s exactly how it should be.
Wishing you many happy miles in your new car, and if we can help with anything in the future, we’re only a phone call away.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I would highly recommend Chorley group…
I would highly recommend Chorley group Wigan. Especially Will Lewis, he is an exceptional salesman. Who helped me get a car perfect for my needs.
No hard sell, just a very nice guy who listened and found me a great deal.
20 februari 2026
Omdöme utan inbjudan
No Pressure, just good customer service
Went to Hyundai Wigan with Mrs O who hates looking at cars, and was well looked after by Danny. Test drove the car and we decided to purchase it. Danny was very good and although early into his career had learnt that it's good to be able to listen. He explained everything very well and dealt efficiently in explaining the various controls to Mrs O . We did have a couple of minor issues, however Rob the Sales Manager came over, and with his wealth of experience, resolved them. We then proceeded with the purchase and took out the Service Plan. All told, we were well looked after, and as a plus the Tea and Coffee was served in cups. Many thanks. Alan & Joan
20 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Alan & Joan,
Thank you both so much for your wonderful review.
I’m delighted to hear that Danny looked after you so well during your visit to Hyundai Wigan — especially winning over Mrs O, which sounds like no small achievement! Listening carefully and taking the time to explain everything clearly are qualities we value highly, so it’s fantastic to know that shone through.
I’m also pleased that Rob was able to step in and resolve the minor issues quickly, ensuring everything ran smoothly for you. It’s great to hear you felt well looked after from start to finish (and we’re glad the tea and coffee in proper cups hit the mark too!).
Thank you again for choosing us. We hope you’re thoroughly enjoying your new car and look forward to welcoming you back in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
We have recently purchased a used car.
We have recently purchased a used car from the Chorley Group Wigan. Our point of contact was very professional and friendly, carefully going through our options. When we decided to purchase a car we were expertly taken through the process; a thoroughly good example of customer service.
18 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Clive,
Thank you for taking the time to share your experience with us.
I’m delighted to hear that your recent used car purchase from our Wigan site was such a positive one. It’s great to know that you felt well looked after throughout the process and that everything was explained clearly while you explored your options.
Providing a professional, friendly, and seamless experience is exactly what we aim for, so your feedback is truly appreciated. We hope you’re enjoying your new car, and we look forward to welcoming you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Quality Service
I picked up my car yesterday from Chorley Wigan. Throughout the process, I was most impressed with the quality of service from all the agents I met. In particular, Claire Cowell was very patient, helpful and clear with all the steps in the purchase. Highly recommended for anyone thinking of a new or quality used car from this branch of the Chorley Group
18 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Derek,
Thank you so much for your wonderful review.
I’m delighted to hear that you were impressed with the quality of service throughout your visit to our Chorley Wigan branch. It’s especially lovely to know that Claire was patient, helpful, and clear in guiding you through each step of your purchase — I’ll be sure to share your kind words with her.
Your recommendation truly means a great deal to us. We hope you’re enjoying your new car, and we look forward to supporting you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Never again will I buy a used car from these people
Purchased from Chorley Kia Blackpool
I purchased a 2021 kia sportage from this company on 9/9/25. It had a couple of snaggy bits so It had to go back to their showroom for these (which I agreed to) I also mentioned that there was a clutch judder & i was told that they would check it when it went back. They collected my car from my home on 28/10/25 & they left me a courtesy car. They said that it would be best if the person (Dave) that collected my car from me took it to his home & used it for the weekent to detect the judder, which he did. They told me several times that they would book & have booked ramp space to strip my car but never did. Roll on 3 weeks later, they still had my car & they only did a judder test & said that as my car has the remainder of the 7 year Kia manufacturer warranty the judder needs to get worse before Kia will pay for it & they themselves didn't want to bare the cost of stripping my car. Oliver also said that we can keep an eye on the judder & when it meets what Kia deems to be a certain level, they will then fix it. I said i wasn't happy so Oliver asked me if I wanted to part exchange it with them but I would have to pay more as they only had more expensive cars in atm. I said why would I part ex a car that I've only had for 10 weeks & you've had it 3 of those weeks. I asked him, out of curiosity how much would you give me in part ex. He replied that I'd lose more money as when my car came in to them, the workshop said that it stunk heavily of smoke. I could not believe what he said as I do not smoke & nobody has ever smoked in my car. He also said I'd lose money for wear & tear. My car was returned to me the next day by Dave & it did stink of smoke. I asked Dave do you smoke Dave & his reply was, no, do you want to smell me (very professional) I felt so trapped with this car as nobody wanted to help me sort this problem. On 26/1/26 took my car to another kia dealer. They did an inspection & their report said that the clutch judder needs looking at urgently & they also discovered an oil leak. I phoned chorley group & told Declan about the oil leak & that I still wasn't happy about the judder & i didn't intend to buy a car with a judder, he said exactly the same as Oliver & that sportages are known to have clutch judder. I then told him about the report on it from another kia dealer & he arranged for my car to be collected. Yes i got another courtesy car & was basically made to feel that i should be grateful to them as it was costing them £20 per day from their budget to loan me the car. They did another judder test & it now qualifies for Kia themselves to pay for it. I sent him an email for Declan to agree to my terms & conditions as I've been messed around so much. Had hardly any phone calls from them, I had to do most of the calling & I've asked for the area manager to call me, still waiting. I told them I'd give them 2 weeks max to fix my car as under consumer law I only have to give them 1 chance to fix it after the first 30 days, but within 6 months & i could reject the car for a refund. they've had that chance but I will give them the benefit of doubt. I told Oliver this & his response was that he hasn't been there long enough to know about refunds (he's been there years) Still no phone call back so I phoned them. Was then told my car wouldn't be ready for another few days so I'd just had enough & i put a complaint in & asked for the refund process to begin. I again asked for a more senior manager to call me. I'M STILL WAITING.
19 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Josie,
Thank you for taking the time to share your feedback.
We appreciate that this situation has been frustrating for you and would like to clarify the outcome.
Following further assessment, the vehicle was retested and subsequently met Kia’s criteria for warranty approval. A brand new clutch has now been fitted under the manufacturer’s warranty. In addition, the rear light concern was rectified and the vehicle was returned to you fully fuelled. To minimise further inconvenience, you were not required to return to the dealership, as we arranged collection and delivery directly to and from your home.
We would also like to confirm that Paul has been managing your case and has arranged a goodwill gesture as a form of compensation in recognition of the inconvenience caused.
We are pleased that the necessary repairs have now been completed under warranty and trust this resolves the mechanical concerns raised. Should you require any further assistance, please contact Paul directly who will be happy to help.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Chorley group Citroen Blackpool .I had…
Chorley group Citroen Blackpool .I had my car serviced 17th and I unfortunately didn't have time to wash my car prior to dropping off ..to my amazement I picked up my car was not only serviced correctly but they even washed and polished it I can not tell you how much I appreciate this act of kindness they go up and about whenever they do any work .they truly are one of the BEST car companies I deal with and would change THANKYOU .I FORGET THE MERCHANICS NAME WHO DID MY CAR. But I really do appreciate it
17 februari 2026
Omdöme utan inbjudan
Svar från Chorley Group
Dear Paul,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear how pleased you were with your recent service visit to Chorley Group Citroën Blackpool. It’s wonderful to know that the team not only looked after your car mechanically, but also went the extra mile to return it washed and polished — those little touches really do make a difference.
Your kind words about the team mean a great deal, and I’ll be sure to share your feedback with our service department. Even if we don’t know the technician’s name, they’ll all appreciate knowing their efforts were noticed.
Thank you again for your continued support — it’s truly valued.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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