The Frenchie ran at the Labrador and startled him. He nicked her ear accidentally. Very minor injury which has probably healed by now, no stitches were required.
The Frenchie was new to the group, the Labrador has been with us for years and has never hurt another dog before.
“Three accounts of what happened” simply isn’t true - myself and the team member who was present have explained what happened in detail but nothing was changed each time we were asked to tell it. It was exactly what I’ve written above in the first paragraph.
Regarding trying to resolve it, I offered to visit the clients, and call the clients numerous times. Each time they said no. I have asked them approximately 8-10 times “what can I do to resolve this?” and the question has either been ignored or met with unkind comments every time.
The safety and welfare of dogs and clients is paramount, everything we do is with this ans top priority. With almost a hundred dogs on our books, and around 15 walks a week, operating for almost 8 years, our track record speaks for itself. Clients signed a form to say their dog was comfortable and confident around other dogs, and had good social manners. Unfortunately this was not the case, and the Frenchie sustained a minor injury as a result.
If you are considering using Cheshire Paws, please take a look at all the lovely comments and remarks that our clients leave for us regularly. One incident that was caused due to lack of client disclosing the truth will hopefully not negate the many happy clients and dogs we look after daily.