Charabancaroma Omdömen 

147
TrustScore 4.5 av 5

4,4

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Charabanc oils are deliciously different. Through their cleverly designed devices you can readily experience the quality and thought that goes into their oil production. Each scent is unique.Equally,... Se mer

Betygsatt 5 av 5 stjärnor

Have ordered twice and have not been disappointed. The winds of Darjeeling 17 and Santal 29 are my favorite scents so far. Both diffusers I have work amazing and are well constructed. Not to mention t... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely LOVE our difuser.. the customer service was world class. One top piece arrived broken, within minutes of an email explaination sent with an image, a real person replied back and a new piece... Se mer

Betygsatt 1 av 5 stjärnor

Incredibly disappointed. I ordered this as a Father’s Day gift, with 2-day shipping. It’s been almost two weeks, haven’t received it. In fact, it wasn’t tracking until today. Very deceiving. There’s n... Se mer

Företagsinformation

Skrivet av företaget

WE began with a simple frustration: most home fragrance asks you to choose between convenience and quality. Plug-in heat scorches the oil. Water-based mist thins it. Either way, what reaches the room is a faint, altered version of the scent you actually paid for. We built the Diffuser to do the opposite. It is a waterless, cold-air nebulizing diffuser — no heat, no water, no dilution. It draws pure essential oil straight from the bottle and releases it as an ultra-fine cold mist, so the fragrance that fills your room is exactly the one that was bottled: complete, layered, and true. Every piece is British-designed and finished by hand in our London workshop. The body is handcrafted European balsam wood, paired with hand-blown glass and a warm Edison filament — an object meant to be left out on a shelf, not hidden away. We would rather make one diffuser worth keeping than a dozen worth replacing. What we care about most is the ritual. A few drops, a quiet hum, and a room that slowly fills with real scent — morning focus, evening calm, a home that smells like itself. We read every review here. Whether you have owned your diffuser for a week or a year, your feedback shapes the oils we blend and the details we refine next. Thank you for letting us into your home.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

147 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 45 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(147)

93 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

The diffuser is great

The diffuser is great, works well. Slight hiccup with an order for a 60ml bottle of no.17, customer service where on the ball to sort it out. Where very responsive and helpful.

26 mars 2025
Betygsatt 2 av 5 stjärnor

I was lured by the Insta ads, and I regret it

I was lured by the Insta ads, led to believe this was a lovely hand crafted thing. It is not. It comes from China, and it is cheaply made. The huge clouds of vapour you see coming out of the bottles in the videos is NOT what you will see happening in your own machine. When I first started using mine I got a thin wisp, which, after some use, disappeared altogether. I contacted the company via Instagram, and they suggested I add some warm soapy water and run that through the machine for a while. This did the trick for a couple more weeks but now even that doesn't fix it. Mine just bubbles and stutters now.

I love when people come up with unique businesses, and this one is a great idea, but if you're going to be charging over $100 for this machine, please consider upping the quality of your product - or at least do rigorous product testing before you start selling it to ensure it continues working beyond a couple of months. My essential oils even had a spelling mistake on the labels (oil was spelt "iol"), as well as other grammatical errors on the packaging.

And please don't mislead people by suggesting that the product is from London, which it clearly isn't. The London address you've listed as your location is simply a registered office address you can rent to give the impression of a prestigious London location. People reading this review can see this for themselves by googling the address. The Sydney store that is listed as "coming soon" on your website is accomodation for university students, and the Sydney warehouse listed is actually the location of a Sendex fulfilment centre. All of this makes your company look very dodgy indeed.

I wish I'd taken the time to investigate further before spending my money. To people reading this review - don't be fooled by the ads, the spin, or the attractive website. I really wanted to love this product, but sadly it is terrible quality.

2 april 2025
Omdöme utan inbjudan
Logotyp för Charabancaroma

Svar från Charabancaroma

Thank you very much for sharing your experience — we’re truly sorry to hear that the product didn’t meet your expectations.

Regarding the low mist output, this may be caused by the use of 100% natural essential oils in our diffuser. For example, our No.77 blend contains real fruit pulp, which may gradually clog the nozzle after extended use. As each of our oils is made from different natural ingredients, the mist intensity can vary slightly between scents.

We would also like to clarify that our product is designed in London, but not manufactured there — we’ve never claimed otherwise, and we’re transparent about our production process.

Please rest assured, all of our diffusers come with a 1-year warranty and a 30-day return window. If you’re not fully satisfied, we’re more than happy to help with a return or replacement. Simply reach out to us directly and we’ll take care of it promptly.

Betygsatt 5 av 5 stjärnor

The diffuser quality is great and…

The diffuser quality is great and diffuses the fragrance smell within just minutes of turning it on and will spread across the room. Looks stylish and their fragrance oil is of great quality as well.

22 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Prodotti di altissima qualità

Prodotti di altissima qualità. Ho già acquistato 3 diffusori e certamente continuerò ad affidarmi a loro in futuro. Gli oli essenziali sono molto piacevoli e i diffusori eleganti e di grande effetto. Ma la cosa più importante è il servizio clienti sempre pronto e attento a rispondere a qualsiasi necessità!

20 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I requested the device without wire

I requested the device without wire , it should be with batteries but ended up with wired device

24 februari 2025
Logotyp för Charabancaroma

Svar från Charabancaroma

I’m truly sorry for the confusion regarding your order. Upon reviewing your request, I see that you ordered the With Heart-Shaped Wick Light - No Battery version. As clearly stated on the product page, this model is indeed a wired device, as it does not include batteries.

At the moment, we do not offer a version of the With Heart-Shaped Wick Light that includes a battery. I sincerely apologize for any misunderstanding.

Betygsatt 1 av 5 stjärnor

This thing is a piece of junk

This thing is a piece of junk. It is impossible to tell what the setting is for the strength of scent is set at. Barely any vapor comes out after trying to get it set correctly. Absolutely a waste of money AVOID!

25 januari 2025
Logotyp för Charabancaroma

Svar från Charabancaroma

Thank you for sharing your feedback, and I’m really sorry to hear about your dissatisfaction with the product.

I believe we’ve responded to you via email previously, and I’d like to offer some suggestions that may help improve the performance of the diffuser. Unfortunately, we cannot guarantee compatibility with your essential oils. However, I recommend cleaning the glass bottle (using the method we shared earlier), and then trying to dilute your oil with alcohol or a carrier oil as a base. Gradually add your oil to find the best ratio that works for your diffuser.

We truly appreciate your feedback and hope these steps help resolve the issue. Please feel free to reach out if you need further assistance.

Betygsatt 1 av 5 stjärnor

All form, no function. Broken!

After two weeks of use (you can only use their oils) the bottle stopped producing mist. Initially emails came back advising me to clean the unit, This didn't work and the 'helpful' emails dried up - a bit like the scents themselves. It's a nice design but cheaply made. Customer service is paper thin once issues start showing.Which they probably will. Please avoid this company and look elsewhere.

14 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great diffuser!

Great diffuser, aesthetically beautiful and very functional, by far the most powerful I have ever tried. Within minutes you can already smell the fragrances. Excellent quality and quantity of fragrances.
Last but not least, I accidentally broke the glass cap and the service department sent me a replacement with the simple purchase of a new fragrance. Bravissimi!!!

14 februari 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

A bit disappointing

I was really excited when I ordered the product, but the delivery was very slow, and the service from the delivery company was poor, which made me receive the item later than expected. The product itself is fine, but it seems different from the wooden material I saw on the website, and the bulb has some scratches, which was disappointing.

25 januari 2025
Logotyp för Charabancaroma

Svar från Charabancaroma

Thank you for your feedback, and we truly appreciate your patience. We’re sorry to hear that your delivery experience wasn’t as expected, and we understand your frustration with the delays and service from the delivery company. Please accept our apologies for any inconvenience caused.

We are glad to hear that you’re happy with the product overall, though we’re sorry that the appearance wasn’t quite as expected and that the bulb had some scratches. Rest assured, we take these concerns seriously and will work on improving the quality checks for future shipments.

We’d also like to inform you that we have recently launched our Sydney warehouse, which will significantly speed up delivery times to Australia moving forward. We are committed to improving both our products and service to provide you with a better experience in the future.

If you have any further concerns, please don’t hesitate to reach out. We’re here to help.

Betygsatt 5 av 5 stjärnor

Wow just wow

Wow just wow
The diffusers are truly an absolute dream. They are on another level. they are stylish and look great in any home
The smells are devine and travels round the whole house every one complements the smell at my hand when they were in I have bought three diffusers one from my daughter-in-law and two for myself
My daughter inlaw as told me it’s the best present by far
I had a issue with mine but the customer service and the fast response and with all the help and information and this was resolved in less than 24 hours great communication

I will be purchasing more they truly are outstanding from the design to the smells

Thank you for giving me a lovely smelling home

6 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Cheap Plastic Rubbish

Oh, what a treat this was! I shelled out nearly £70 for the Charamanc Aroma unit, lured in by a Facebook advert promising a solid wood block with high-quality craftsmanship. What did I receive? A delightful lump of cheap, flimsy plastic that could barely pass as a toy, let alone a premium product.

The whole thing oozes “bargain bin” energy – plasticky, nasty, and about as premium as a melted lunchbox. For nearly £70, I was expecting a touch of class, but instead, I got something that wouldn’t look out of place in a pound shop. Honestly, I wouldn’t pay a tenner for this.

A masterclass in false advertising. Bravo! Avoid at all costs unless you enjoy paying luxury prices for absolute tat.

14 januari 2025
Omdöme utan inbjudan
Logotyp för Charabancaroma

Svar från Charabancaroma

Thank you for your feedback! We sincerely apologize that your experience with the product didn’t meet your expectations. Our diffusers are made from European balsam wood, not plastic. If you received the MINI version, it may have a protective coating to enhance the color and protect the wood, but you can clearly see the wood beneath through the laser-engraved logo section.

Additionally, we offer a 30-day return and exchange policy. If you're not satisfied with the product, please feel free to contact us, and we'll be happy to assist you.

Thank you again for your valuable feedback!

Betygsatt 5 av 5 stjärnor

12/10 *Chefs Kiss* great product INCREDIBLE customer service.

Absolutely wonderful! Sometimes (aka often!) products are never as good as the ads show. Or if there is an issue, they just ghost you. Not in this case. My diffuser arrived quickly and firstly the boxes were beautiful. But most importantly the unit itself is stunning. It works beautifully and looks stunning. After a few weeks however I noticed it was still operational but no longer misting. I emailed them and Kooklen immediately replied with advice on what might be the issue. When I couldn’t resolve it, without question, she sent a replacement glass. It’s now working perfectly again and I was also given heaps of advice and tips to keep it working beautifully.
Don’t use thick essential oils! Needs to be the right consistency. I will be sticking to their oils from now on!

This company not only produce a beautiful product but are really passionate about customer service. The pieces are beautifully made. I could not recommend them more highly. I just wish other companies would be take a leaf out of their book!

14 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Stupendo

Non ci sono parole per descriverne la bellezza . Tutto curato nei dettagli , ne bastano poche gocce per profumare tutta la casa . Davvero l’acquisto più bello che potessi fare . Le essenze sono meravigliose

25 december 2024
Betygsatt 5 av 5 stjärnor

Best product!

I have always wanted to be soothed by the scent of essential oils.
I have found a wonderful product that allows me to enjoy the full fragrance of the oil in its own right, not something to which water is added.
The tracking number was wrong and it took a while to get to me but the product was so good I forgot about it.

The Shangri-La fragrance is also very nice!

3 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Get one you won’t be disappointed

Best diffusers I have ever ever had . 1 oil doesn’t work correctly on it , but the others or spot on , just ordered 3 bottles of my favourite & works proper belts & a mini diffuser for my room .Definitely recommend

1 januari 2025
Omdöme utan inbjudan

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