The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ! It started with chats with Chad and then the additional conversations with Laura. The delive... Se mer
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Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
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Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Se mer
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Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Se mer
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Företagsinformation
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Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Kontaktuppgifter
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Utmärkt
2 tn omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Valor culinary adapter
Able to get what I needed and have it shipped into the States without any hassles.
25 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Mark! We’re so pleased Laura could assist with your fireplace venting and make the cross-border shipping process simple. We appreciate your business and are always here if you need more fireplace parts!
It was an excellent service and…
It was an excellent service and fantastic dealer for Napoleon electric fireplace.
30 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Mike! We’re glad Melissa could help with your Napoleon Alluravision purchase and arrange smooth home delivery. Enjoy your new electric fireplace, and thank you for choosing Chadwicks & Hacks! 🔥
Smooth and seamless transaction and…
Smooth and seamless transaction and pick up. Although no one reached out to advise that order is ready for pick up, but upon my phone inquiry was subsequently advised.
22 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Ahmad! We’re so glad your Napoleon fireplace order and pickup went smoothly. Our team sent a “ready for pick up” email on July 14, but we’re always happy to confirm details over the phone if needed. Thank you again for trusting Chadwicks & Hacks with your new fireplace — enjoy and stay cozy! 🔥
Had a great experience
Had a great experience! The sales guy knew everything about BBQs, and definitely made me feel confident about my purchase.
28 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Sean! We’re thrilled James could share his BBQ expertise and help you feel confident with your Broil King purchase. We really appreciate you choosing Chadwick’s & Hack’s. Happy grilling! 🔥🔥🔥
Great customer service
Great customer service. Very fast and efficient responses to my emails which is very much appreciated
28 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Mark! We’re glad Laura could help with your Napoleon fire table thermocouples and keep you updated along the way. We appreciate your support and look forward to helping again whenever you need us! 🔥
Even though it was difficult to send…
Even though it was difficult to send product to the United States due to tariffs the customer service and sales department were more than willing to work with us to get the product we needed in a timely manor.
28 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Cody! We know cross-border shipping can be tricky with tariffs, so we’re thrilled Laura and Gary could work with you to get the fireplace part you needed quickly. We appreciate you choosing us, especially for a part that’s hard to find in the US. If you ever need anything else, we’re here to help. 🔥
All was great except that I had to…
All was great except that I had to inquire why my order was not being shipped. When having large delays by suppliers, it would be useful to either post that online, or send a heads up email to all people that made orders which will be delayed.
26 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for sharing your experience, Damir. We’re happy to hear the part arrived safely, though we know waiting longer than expected isn’t ideal. Your suggestion about clearer updates during supplier delays is a good one, and we appreciate your feedback.
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks, Ted! Glad to hear everything went exactly as it should — order in, part arrives, Traeger back in business. Thank you for supporting our small business, and happy grilling! 🔥
Quick and perfect delivery.
24 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Cathy! We're pleased to hear that our team got your Rowenta bags shipped out quickly and without any issues.
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Shawn! We’re glad to hear you had a great experience with our staff and service. We hope you’re enjoying your new propane fire table, and we truly appreciate you choosing us 🔥🔥🔥
Everything was great although my item…
Everything was great although my item was not in stock at the time of purchase, it did not specify it was back ordered on the website. I called and they told me it was on the way to their store. I received it soon after. Would order from there again.
22 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for sharing your experience, Louise! We’re glad your T-Fal air fryer part arrived quickly after the brief backorder. We do our best to keep inventory updated and appreciate your patience. Happy to hear you’d shop with us again, and thank you for the recommendation!
Slow delivery time
Slow delivery time. No communication between purchaser and seller. The temperature gauge actually broke during installation. I drove to Napoleon in Barrie and purchased a replacement for $11.00 cheaper than your price.
21 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Hi Colin, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. The temperature gauge you ordered was not in stock at the time of purchase on August 4 (and marked as a "non-stock item" on our site), which is why it shipped on August 21, as soon as our shipment from Napoleon arrived.
Regarding pricing, our retail price is the same as Napoleon Home Comfort's in Barrie — the difference you noted was the shipping charge, which doesn’t apply to in-store pickups. We weren’t made aware that your gauge broke during installation, otherwise we would have been happy to discuss options with you.
We appreciate you taking the time to leave a review, and we’ll continue working to improve communication around non-stock items so future customers know exactly what to expect.
Our service tech was named Jay
Our service tech was named Jay.
Very personable and attentive to our fireplaces. He took his time explaining the ins and outs of our units. One unit had glass beads which he removed and rubbed them together and put them back. Now our flame has a whimsical bluish colour. Very nice. I have been a customer of Chadwick and Hacks since 2013.
Very satisfied with all my experiences.
10 september 2025
Omdöme utan inbjudan
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the wonderful review, Joseph! We’re so glad Jay took the time to walk you through your fireplaces and make sure everything was working just right. It’s great that you’re enjoying the beautiful new flame effect too!
We truly appreciate your loyalty over the past 10+ years and we are thrilled to hear you’ve had great experiences every time. Stay cozy! 🔥🔥🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for the kind words, Tammy! We're glad to hear that your online shopping experience was smooth and easy, and that received your fireplace part safely in BC. Stay cozy! 🔥
The lady I talked to knew exactly what…
The lady I talked to knew exactly what I was talking about and completed my order.
7 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Ken! We so pleased that our customer service team provided knowledgeable help with your Lagostina parts order. We're always here if you need anything else!
Great customer service
Great customer service. Very responsive over email and good communication for delivery arrangement.
14 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Julia! We’re so glad Dylan could help with your mantel beam order and that everything went smoothly with communication and delivery. We truly appreciate your kind words, and we'll be sure to share it with the team!
Fireplace fixed
Tech checked everything and told me what was the problem. Our fireplace is now clean and working.
6 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Rick & Cindy! We're so glad that our technician provided such thorough and professional service. We appreciate you trusting us with your fireplace maintenance!
I purchased big green egg touch up…
I purchased big green egg touch up paint. When I applied it to the stove cap it was not even close in a match. I emailed Chadwicks and Sarah got right back to me and sent a message to BGE. Apparently the paint was off and they are making a new batch and one will hopefully be shipped to me. Thansk to Sarah for her attention to this problem.
12 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks so much for your kind words, Darren! We’re happy Laura could step in quickly and work with Big Green Egg to get things resolved. We appreciate your patience with the new batch of paint, and we know the new paint will have your Egg looking just as good as it cooks in no time!
Excellent fast shipping
Excellent fast shipping. My igniter went out on my Yoder and I had the replacement part at my door in two days. Thank you.
12 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Edward! We're thrilled that our team got your Yoder part shipped out quickly so you didn't miss out on the summer cooking season. Happy grilling! 🔥🔥🔥
Excellent experience
Excellent experience. Very knowledgeable and helpful staff. Thank you very much!
9 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Suzanne! We’re happy to hear you had an excellent experience with our team. Enjoy your new cooking grills for your Napoleon BBQ, and we look forward to helping you again anytime you need us. Happy grilling 🔥🔥🔥
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