The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ! It started with chats with Chad and then the additional conversations with Laura. The delive... Se mer
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Det här tycker kunderna
Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
Företaget har svarat
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Se mer
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Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Se mer
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Företagsinformation
Skrivet av företaget
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Kontaktuppgifter
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Utmärkt
2 tn omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and parts
You actually had this battery case in stock, it was shipped fast and shipping was very reasonable, the part worked perfectly. If I couldn’t get this part it might have been a very cold winter in my house. Thank you guys for an awesome deal.
11 oktober 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Steve! We’re glad we had the Napoleon fireplace receiver battery box in stock and could ship it out quickly at a fair rate. Great to hear it worked perfectly — here’s to a warm, cozy winter!🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Walter! We're glad to hear that the Dyson motor worked out, so you could get your vacuum back in business quickly. We're here to help if you need any other parts!
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you. Gillian! We're so pleased to hear that you're enjoying your new Napoleon electric fireplace, and the team provided a great purchase and delivery experience. Stay cozy 🔥
The product which I ordered was the product that i received
The product which I ordered was a perfect fit for my bbq. It came in a reasonable amount of time from when I ordered it.
So I am happy with the product and the service.
1 oktober 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, James! We’re glad the stainless steel cooking grids fit your Napoleon BBQ perfectly and arrived in good time. We appreciate the 5-star review. Happy grilling! 🔥
Napoleon Purview 50-in
I ordered two Napoleon Purview 50-inch fireplaces and had them delivered to Calgary. There was a small mix-up in the first shipment where I only received one, but once I reached out, they sent the second unit right away. I’m really happy with the ordering and delivery process. Now, I’m excited to install them and see how they look in place!
24 september 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Tharindu! We appreciate your patience while we corrected the initial shipping mix-up and got both fireplaces delivered to Calgary. It’s great to hear everything worked out smoothly in the end. We know your new Napoleon Purview fireplaces will look amazing once installed! 🔥
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Cindy! We’re thrilled our team could make your Napoleon BBQ purchase smooth and stress-free. We truly appreciate your kind words and recommendation. Happy grilling! 🔥🔥🔥
Best price by far
Best price by far, fast delivery, attentive service. What more do you want?
19 september 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Jonathan! We really appreciate you trusting us with your new stove purchase. It’s great to hear you were happy with the price, delivery, and service on your Ambiance Novo wood stove. It was a pleasure getting everything organized for you so quickly. Enjoy your new stove, and thanks again for your kind words! 🔥
Haven't received Package Yet.
26 september 2025
Chadwicks has a Great team to work with!
Right from the start the customer service was fantastic. I reached out by email with a few questions on a Fireplace I saw was on sale and it was responded to promptly. I arranged the order and was even sent the installation booklet because we wanted to get started right away before the item was delivered. We will return when we want to replace our BBQ.
20 september 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Julia! We’re delighted our team could answer your questions quickly and send the installation guide so you could get started before delivery. Enjoy your new Napoleon electric fireplace, and we look forward to helping with that BBQ upgrade when you’re ready! 🔥🔥🔥
Item was shipped Canada Post but did…
Item was shipped Canada Post but did not arrive due to ongoing postal disruptions. Should have shipped via alternate methods.
Still have not received item.
22 september 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Hi Rick. Certainly understand your frustration, but Canada Post surprised us, (and many other vendors) with this sudden strike. Good news is that it appears things are moving again and you should have your rack soon.
Gary
Quickly received our complete order
Quickly received our complete order. No hassles.
12 september 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks very much for the great review. Glad we were able to help with the parts for your Napoleon fireplace and get you warmed up in time for the fall!
Customer Service was Excellent.
18 september 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Hi David. thanks for the great review. We will be sure and share with team. Wishing you many years of happy grilling with your new Napoleon.
Svar från Chadwick's & Hack's Fireplace & BBQ
Good morning, thanks for such a great review. The team works hard to ensure the best prices and stock available for all the grills we carry.
A great first experience with Chadwick's and Hack's!!
Great customer service! Laura and Gary were both amazing and very helpful. Their responses were prompt, very helpful, and kind. I really enjoyed working with the Chadwick's & Hack's team, and I will certainly be working with them again when I am in the market for something in the future. Thank you!
11 september 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks very much for the great review. All our team works diligently to ensure the highest levels of customer service. We look forward to hearing again from you soon!
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks very much for your great review. We know how important it is to folks to get their Dyson's back in action!
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review! Glad to hear that your are enjoying your new heater and that Dylan was able to assist in getting everything going.
Melissa is absolutely fabulous
Melissa is absolutely fabulous. She has product knowledge and is able to explain everything about the product you are asking about. She also made sure everything for our order was done in a timely manner. She went above and beyond for us and we are completely thankful to her. We will continue to shop at Chadwicks for any further purchases. Thank you Melissa for a stress free shopping experience.
28 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thanks very much for such a great review. We treasure Melissa as well and will be sure to share your comments with her. We wish you years of happiness with all the new toys!
Chadwick's still cares even after the sale
Very knowledgeable salespeople. Also, when I had a problem with my barbecue, they contacted the manufacturer to get labour covered. Very customer-focused.
26 juni 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Earl! We really appreciate your kind words about our team and service. Beth and the crew are always happy to go the extra mile to make sure our customers are fully taken care of, even after the sale. Enjoy your Napoleon BBQ, and happy grilling! 🔥
So easy to work with....
So easy to work with..... they did what they said they would at the time promised..... great value.
4 september 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you, Tom! We’re glad Dylan and the team made everything easy, delivered on time, and hit the value you were looking for. Enjoy your new Napoleon outdoor kitchen! Happy grilling! 🔥
I am very pleased with the efficient…
I am very pleased with the efficient service given. Answered all my questions quickly.
26 augusti 2025
Svar från Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing your experience, Carol! We're so pleased that our fireplace experts provided quick and knowledgeable answers for your Vermont Castings stove purchase. Thanks for trusting us with your order, and stay cozy! 🔥
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