Huge thanks to Cindy for leading me through the uncommon process of ensuring an unoccupied property following a bereavement. After computer glitches at my end, I was close to tears, but she was patie... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely disgusting service cant change details online. Want an extra 90 for adding an extra person living in my home and refused to tell me how much i would receive in refund if i wanted to cancel... Se mer
Jane is excellent example of customer support, politeness and ability to find solutions. I can't praise her enough as there were a few things to be sorted and she managed to solve them in such a pro... Se mer
Företaget har svarat
I phoned just to ensure my bank details were correct and when payment was due. Banshee went through all the correct security questions before ensuring my details were correct and what date the paymen... Se mer
Företagsinformation
Skrivet av företaget
From boats, beach huts, caravans, landlord insurance to thatched properties and houses on flood plains, we’re here to say yes to your unique requirements.
Kontaktuppgifter
22-24 Cromwell Park, OX75SR, Chipping Norton, Storbritannien
- 01608 647601
- insurance@ceta.co.uk
- ceta.co.uk
4,5
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från CETA Insurance
We are so happy to hear that you found our insurance process to be both easy and quick! Thank you for sharing your positive experience.
Svar från CETA Insurance
We are so happy to hear that everything went smoothly for you. Thank you for sharing your positive experience with us!
Beware
Beware , they took money out my bank without my authority despite me buying cover for a caravan , trying to get my money back has proved very stressful and I’m dealing with a call centre in South Africa , stay away from them .
19 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We are truly sorry to hear about the unauthorized transaction and the stress this situation has caused. We are actively investigating this matter to understand what happened and prevent future occurrences.
Sli was easy to understand
Sli was easy to understand, informative and friendly.
I don’t usually like being called without initiating it but Sli’s tone and knowledge of the product gave me reason to continue the conversation and buy a product. Thank you!
18 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We're so glad to hear that our team member provided such a positive and informative experience for you. It's wonderful to know their expertise and friendly approach made a difference. We truly appreciate your kind words and your business!
Run! Cheap, outdated, terrible.
This is the worst business I ever dealt with in my life. They seem organised at first. Until you need to claim. I tried to claim emergency services which I paid for. First time I called they said they had no capacity and I should wait a call back. The second time I called the emergency services number they made me answer as many questions as if I was agreeing a new insurance. The third time I called aiming to have the same issue resolved they said there was no contract. 100% there was contract, they are just disorganized. Paperwork claims there is a website to claim emergency services. What they don’t say is this website is under construction indefinitely. In the end I gave up and asked for a refund saying the insurance was a scam. Not a single person in the business contested my allegation. They were quick to partially refund me, but I had asked for cancellation from October since I did not want to lose my 2 year no claim discount. Because they cancelled straight away my policy they caused a big problem. Verdict; run!!!!!
10 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
Thank you for taking the time to share your feedback. I am sorry to hear about the difficulties you experienced when attempting to use your emergency assistance cover and the frustration caused by the handling of your policy cancellation. Please note that the emergency assistance service is provided and managed by our emergency claims partner. We will therefore ensure that the concerns you have raised are passed to the emergency claims team for their review and consideration. We also take the issues surrounding the cancellation of your policy seriously and will be reviewing these concerns internally to understand what happened and identify any improvements that can be made. We previously attempted to contact you and requested further information to allow us to fully investigate and review your concerns; however, we have not received a response. Should you wish to discuss the matter in more detail, please give us a call and we will be happy to assist. Once again, please accept our sincere apologies for the experience described in your review.
Great communication
Great communication, sorted my problems out with ease.
18 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We're happy to hear our communication helped resolve your problems with ease. Thank you for your kind words!
Absolutely crap
Absolutely crap! Non English speaking staff in my experience or just arrived and not mastered the language... 3 hours to change ONE detail on my insurance policy!!! 3 different staff, 15 minutes to get them to understand my name address and postcode. And I have a policy!! Absolutely unbelievable 🙄 Policy number didn't exist according to them so had to start giving transaction banking dates...STEER CLEAR OF THIS ABSOLUTE SHAM. God knows how any poor soul would go on if they had a claim 😕😕 And they they took £42 For the privilege of a change.
16 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
Thank you for bringing this to our attention, and I am sorry to hear about your experience. I appreciate how frustrating it must have been to spend so much time trying to make a simple amendment to your policy, particularly when you encountered difficulties verifying your details and locating your policy. Please be assured that we take your feedback seriously and will be reviewing the concerns you have raised internally to understand what went wrong and identify any improvements that can be made. I am pleased that, following our recent contact, we were able to secure a better premium for you and ensure that the requested policy amendments were actioned. We hope this demonstrates our commitment to putting matters right and providing you with a better experience going forward. Once again, please accept our apologies for the inconvenience caused.
Terrible service
Terrible service - my card was cancelled as this company tried to take a large amount of money from my account and now 6 days later I get an email saying my insurance is being cancelled - no link sent as promised on Monday and now no insurance cover as my card replacement takes 10 days
Totally incompetent company - claims to be in Chipping Norton but far from it !
18 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the frustration this has caused. We take your concerns seriously and note that we attempted to contact you to obtain further information so that we could assist and investigate the matter; however, we did not receive a response. We will review your feedback internally as part of our ongoing efforts to improve our service. Should you require any further assistance, please do not hesitate to contact us and we will be happy to help.
I called for a home insurance quote…
I called for a home insurance quote and Xander was extremely helpful in explaining the different policies and payment options and supporting me to find the best deal. Xander was very professional and knowledgeable.
18 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We're delighted to hear that you had such a positive experience with our team member. It's wonderful to know that the explanation of policies and payment options was helpful in finding the best deal for your home insurance. We appreciate your kind words.
Svar från CETA Insurance
We are so pleased to hear that you found our product to be simple to navigate! Thank you for sharing your positive feedback with us.
Setting up probate House insurance
When I rang up, I didn't know what I was doing and lucky for me I ended up talking to Yolanda. I couldn't have been in better hands. He sorted everything out for me. He helped me with patience and understanding as I've not had to do this before. The price we ended up with was very competitive and I couldn't fault the service. Well done.
17 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We're so pleased to hear about your excellent experience with our team member! It's wonderful that they were able to provide such patient and understanding assistance, especially since this was a new process for you. We're also glad you found the pricing competitive and the service faultless. Thank you for your kind words!
Svar från CETA Insurance
We're so glad to hear you found our service helpful and pleasant. We truly appreciate your kind words and positive feedback!
Bashnee was very helpful on the phone.
Bashnee was very helpful on the phone.
17 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We're so glad to hear our team provided such helpful assistance. We appreciate your kind words.
Good process
The agent who called me - Innocent - was very clear and polite
17 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We're so glad to hear our agent was clear and polite. We appreciate your kind words!
Very good customer services today
I was very pleased with the lady that I spoke to. Her customer service skills are so good. I found her very friendly and helpful.
Yolanda is so helpful.
16 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We are so pleased to hear you had such a positive experience with our team. It's wonderful to know that our colleague was friendly and helpful. Thank you for your wonderful feedback!
You managed to beat a renewal quote for…
You managed to beat a renewal quote for me.
Very pleased and so will enjoy a second year with you
16 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We're delighted we could offer a competitive renewal quote for you! We appreciate your continued trust and look forward to serving you for another year.
Svar från CETA Insurance
We are so glad to hear that you found our service quick and easy, and appreciated our great rates.
simple and straitforward
16 juli 2026
Svar från CETA Insurance
Many thanks for taking the time to leave us this review
for2 days in a row i have been asking…
for2 days in a row i have been asking for my policy details and have been promised them by the end of the day , I still have not received ??
15 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We sincerely apologize for the delay in receiving your policy details. We understand your frustration and are actively investigating this issue to ensure you receive them promptly.
Staff courteous
Staff courteous, friendly and knowledgeable. Quick decision and offered solutions to any issues.
15 september 2026
Omdöme utan inbjudan
Svar från CETA Insurance
We're so pleased to hear that our team was courteous, friendly, and knowledgeable. It's wonderful to know that we were able to make quick decisions and offer solutions to your issues.
Detta är Trustpilot
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