CenterPoint Energy Omdömen 56

I am angry that I have to give a star to leave a review because if I did not have to, this would be a zero star review. Centerpoint energy is one of the worst companies I have ever had to deal with in my life and I’ve been around for a couple of decades. They offer zero customer support zero information and they have the worst AI gatekeepers I have ever dealt with, literally these AI gatekeepers could train people on how to have a bad attitude.. Centerpoint hear me when I say this if somebody is calling you they’re either signing up for your service which is forced according to demographics or something has gone wrong and they need your help…in my case…My power is gone out for about the 10th time in 12 months or put it this way every time we have a rain storm. . I live in an apartment complex where centerpoint and the apartments like to throw the blame back-and-forth for a couple days and then fix the problem so I’m trying to stay proactive and call you right away so that you can get on this problem, but instead, I get your AI gatekeeper that seems to purposely try to aggravate the situation and I know that sounds ridiculous but try standing in my shoes… now please I am begging you as a customer that has been forced to use you for 10 years and has gone as long as nine days without power I am begging you to please change your protocols and change your customer support. You wanna hire me I’ll come in and show you a system that works. I’ve been in that business for years. In the meantime please do not rely on AI gatekeepers to help your customers with their very real human problems one of the main reasons I want to move is I want to get out of your demographic to have to use you just based on what I just said and this review is not, I need your reaction. It has been long coming. I’ve been meaning to leave this review for the last couple of years. I hope you figure something out soon. Sign me very disenchanted customer.

I paid my bill, after they transferred me back from Bill Matrix Corp., they said I didn't pay, my bank account says otherwise. The office is closed until Monday @ 7 am, worst company I've ever dealt with.

...Overcharging .....scamming customers.....the usual organized crime utility companies do to customers with the help of the criminal Indiana state employees and public officials, not to mention the nefarious Indiana utility regulatory commision, who enjoys the millions of dollars of bribe money they receive every year!

CenterPoint needs to get their house in order. They hire garbage technicians with little to know knowledge or tact to deal with people. I had a solar plan submitted and DER Permits accepted, all work done by Sunrun to the letter.

A CenterPoint tech came to my house while I was out, threatening to shutoff power, saying it was illegal (is everyone a lawyers?), and yelling at her. Very unprofessional, borderline abusive, illegal activity (making claims they CAN NOT enforce), fraudulent and deceptive practice in how they deal with things all because they can't keep their own documents in order.

I will be following up, submitting a formal complaint and be pressing charges if possible. This is unacceptable and unprofessional bullying practices by CenterPoint, and they were 100% in the wrong here.

Will me and my wife get even an apology, doubtful? Screw you CenterPoint!

CenterPoint Energy is the worst U.S. electric utility in the country. Most outages in the the entire country with days out downtime and outages. Complete embarrassment of a company. Without power all of today 3rd time losing power this month!

Bad service
I with I could give them a 0

We lose power frequently with this company.
Unacceptable, it would be nice to have an alternative.

Dear CenterPoint Energy Team,

We wanted to take a moment to express our sincere gratitude for the exceptional service you provide, especially during our recent power outage.

My husband and I have been residents of the Texas Gulf Coast for a year and a half now, and the lifestyle here is quite different from what we experienced in the Hill Country. One thing that has truly stood out to us is the incredible support from your team at CenterPoint. You have consistently made us feel like part of a family, and we are genuinely impressed by your quick response times.

Today, we encountered a power outage in our home. After following our troubleshooting checklist without success, I reached out to CenterPoint. Although there were no reported outages in our area, your team promptly acknowledged our situation and took action.

To our surprise, within just 30 minutes of reporting the issue, a CenterPoint truck arrived at our home with two dedicated gentlemen ready to assist. Louis Gotti and Joshua Bowman quickly diagnosed the problem and had it fixed in no time, restoring our power and peace of mind.

We are incredibly grateful for the swift action and professionalism displayed by Louis Gotti and Joshua Bowman. It’s reassuring to know that CenterPoint Energy prioritizes its customers and is always there when we need it most.

Thank you once again for your outstanding service. We feel fortunate to have you as our energy provider, and we look forward to many more years of reliable service.

Warm regards,
Jennifer & Michael

Was away from home Friday when gas was shut off - immediately paid bill not even 30mins later. Monday morning gas Still off - never encountered late payment ior interruption in 5 years service with Centerpoint. No phone call alerting interruption.

Emergency line useless...

So how long before gas service is up and running again. Why does it take so long?

Gas is an essential asset. Traumatic experience. Still waiting for service...

They are always shutting the power off in our neighborhood and they call it planned power outages.. middle of summer, blazing hot. In the middle of cooking. Now i can't eat and I have to work hungry. Centerpoint is the absolute worst! Get it together and stop surprising people with these power outages! This happens way too often!!!

Do NOT buy the Home Service Plus Plan. We had a CenterPoint tech come out in April to repair our furnace. He replaced the furnace control board (which controls both the furnace and AC). We realized the control board was wired incorrectly when our AC didn’t work in June. We’ve been without AC for about a month through multiple weeks of 90+. When we called to report the error, the customer service rep said our plan didn’t cover AC repair and reminded us that the tech encouraged us to purchase additional coverage for the AC. Seems like a weird coincidence!! We canceled ASAP.

Their communication on what is covered when you call in and what they actually cover are 2 different issues. I can't stress enough that you are better off not being a customer and calling a service provider to address when you have an issue. You will come out thousands ahead in the long run. Centerpoint claims they protect your equipment, but when you actually need them, they tell you to buy new before they even know what the problem is. Subscribe at your own risk but you can't say you weren't warned.

Review Title: Unacceptable Delay and Poor Communication
I have been without power for over 30 hours, and the experience has been nothing short of frustrating. I was told a technician would arrive between 8 AM and noon today to temporarily disconnect my power so the electrician could fix the wire your team damaged. It has now been over five hours past the scheduled time, and every time I call, I’m repeatedly assured that the technician is “on the way.”
This needs to be completed ASAP so the electricians can finish their work, and your team can reconnect my power so I can have service today! The lack of urgency and transparency is extremely disappointing. I expected better reliability and communication, especially in a situation as critical as restoring power to my home.

Impt. Wheres the Meter
Read: Indiana 3 hours away this property in IN called for service T/O on around Wed. March turned into battlet after making account included ypur ssn 12:15 call from Maria not paige jennifers suoervisor (working from home) phone 18124644500 b4 her cs jennifer located evansville (working from home). Lied Neither had no idea where meters located. Why ? service at Vectren stressful they never came out located meter ot left nasty ttags on the seniors door. Unprofessional.. Sat in truck read meters. What we paid for public in past. 2025 put it to DC looking fir waste, fraud Musks team will find it. Goodness gracious. Jk

I am a physician at the Michael E Debakey Veterans Affair Medical Center. I am the guardian, power of attorney, and caretaker for my 77yr old mother who has health issues and lives with me.

I purchased a house in Manvel and moved it into it around Nov-Dec of 2024. My girlfriend transferred the water, garbage, electric, gas utilities under my name. She setup electronic billing and autopay so that we would not be bothered with paper bills. I am extremely busy treating military veterans and rarely have time to worry about things such as bills.

On Friday 2/28/2025, my gas was abruptly disconnected. To our knowledge, we have no outstanding dues. We have absolutely no notices of outstanding dues or disconnection notice.

1. As a result of gas disconnection I have no hot water in my house, causing extreme difficulties for a vulnerable person, my mother.

2. I called Centerpoint Energy Saturday (3/1/2025) morning and was told that my connection was disconnected due to non-payment of dues! However, there was no way to make a payment and get the connection reinstated - Centerpoint offices are closed over the weekend

3. This is a highly depraved and malevolent act by Centerpoint Energy -
a. Absolutely no statement, notification, warning delivered by email, USPS mail, or other forms of commonly accepted communication methods.
b. Disconnecting an energy supply in winter
c. Disconnecting a critical utility just before the weekend with intent to harm, knowing fully well that the customer will have no recourse for the next 2-3 days.
d. Putting a vulnerable senior citizen in danger

We have truly become a society run by greed and avarice, enabled by laws enacted by politicians who are only concerned about corporations and re-election donations by the latter. The lack of humanity and civility is at levels of depravity increasing by the day.

I called due to gas leak. They pulled my meter until I got it fixed. Once fixed they refused to come put it back on after it was green tagged. After 2 days of them lying and saying they had been to my house but I wasnt home.
I have a ring doorbell. I was home and had to take the full day off waiting. That evening I said miss I have been here waiting on something that should have taken no more than 30 minutes. The next morning I spoke with supervisor which said our guy is in your yard now. Isaid maam I am home looking out the window and no one is in my yard. She refused to believe me. Later that night I decided to call in another gas leak to get the guy to the correct address that he had just days before removed the gas meter from. I missed work and was stressed to the hills. I didn't even get an apology they just said oh well. I would be great if they had dependable trustworthy people but they don't. They will lie and then accuse you of lying.

I dont know what's going on with this company but my granny bill had got higher this month then any other month how I went from paying 22.00 to 25.00 then it jumped up to 35 something dollars last month then this month in January my bill is 65something dollars yall need to get it together it's already hard for people out here to fight to pay there bills this is not right we are paying customers and getting treated so unfair this is sick

I needed an inspection report to support my small claims court case about a leaky Samsung range. These stinking liars told me TWICE that the report was on it's way. Since I foolishly believed they were honorable, I refrained from subpoenaing the report. But, they finally told me they refused to send me the report after it was too late to subpoena the report. They also lied about calling me 3 times, and finally left a voicemail on my wife's phone, even though her number isn't even on my account profile. As soon as I can afford it, I will change everything in my house from gas to electric. If you ever need anything from these liars, don't delay or believe them. Subpoena what you need immediately.

My wife did a service transfer on Thursday. Stated the house gas was still on. I told her I didn't think so due to I noticed the appliances were not working. She said to double check and if not they would do an emergency connection on Friday. Thursday night came and still nothing was working so we called it in the next day. We asked for a 30 minute call ahead. The tech called at 2:26 and left after speaking with us and us stating we was on the way to the location. He left, and also stated he arrived at 2:03 which was incorrect. So we called it back in. The guy then guaranteed someone would then come back out. No one showed. I called back same day and spoke with a manager. She guaranteed she would get someone out there that night, no one showed. Now my family are stuck in a home with no heat. Had you said the you could not connect that day we would have made other arrangements not to be in this cold. If it was just me fine, but you have put my kids in the cold and now we are trying to work something out. Don't lie about what your doing.

Haven't been sent a bill in months and they don't answer the phone. Centerpoint should be abolished.