Thank you for sending the repair part that fixed the problem.

I love my bike. Quick shipping and packaged well.

Excellent customer service! Excited to get my bikes!

Excellent customer service! I had issues with my e-bike battery and they have been responsive and began to immediately help me resolve the issue. So far so good!

Overall customer service was responsive though later in the evening for my time zone which is rather unfortunate as I'm trying to troubleshoot after dark. I had 1 issue with the child seat attachment as it did not attach to my bike's rear rack without me having to purchase additional hardware AND do some modifications, but it is safely attached now and suprisingly my 4 yr old fits in it. Not happy that I had to spend $70 and modify the bike to attach the child seat.

Bike rocks. Ive only got 70 miles on it so far.

Instructions are in semi broken english, but trust me you will be pleasantly surprised with this thing.

Battery holds up well. i think i could get around 25 miles on it. This depends mostly on the speed you go, if i went max i bet its like 20. If it was min assist probably i could go way past 35.

Dont trust people on reddit saying you cant get a nice ebike for less than a billion dollars. Just buy a cybervelo.

Fast shipping

Great customer service

I was experiencing code problems on my ex-9 ebike I contacted Help Center through email, they responded quickly to help me fix my problem with the control codes! I have another issue with the cable that connects to the motor and goes to the control box inside of the bike frame. It is one solid cable. There is no Union disconnect in between. To remove the back wheel, I am unable to disconnect the cable.. I'm waiting on feedback for this issue. My bike runs excellent and is very powerful..

Amazing bikes! Super cute and the battery lasts a while! I love that the battery is removable for when I want extra cardio or when I just want to cruise

I love my EK11! It's an AMAZING ebike! I've had several questions for Cybervelo since I got my bike and they have answered every single one of my questions. All in all it's a great ebike and great company. 10/10 I would recommend!

Quality, easy to put together and fun to ride also battery good for long ride but have spare battery handy.

False advertising product never did what they claimed it did. Also product came crushed damaged. Customer service horrible. Customer service idea of making things right completely way off the mark. I would never promote this company to anyone. This customer completely dissatisfied with their idea of a resolution and again false advertising with their products because they fall way short of the mark which they claim.
I have already spoken with the support team from cyber Velo and to this day the issue has never been resolved. Again I am frustrated with your customer support due to the lack of any acceptable resolution.
You sent me an electric bike that was unusable and damaged and to this day I cannot write it nor have I gotten a refund. This is completely unacceptable nor will I ever deal with your company again because customer service is horrible. I plead with people not to buy from this company due to the horrible experience I have had with them. all they do is falsely advertise their product and will not back it up.

Cybervelo did an excellent job corresponding with me and making everything right. We had a problem with delivery and they were great with their correspondence and they guaranteed that I would get my bike delivered safely. Even though it made a full cycle tour with shipping, it got here just as they said. Unfortunately, when it did, it had a faulty battery. Again, they we very understanding and after we sent a video, they quickly sent a new battery. My husband got a Cybervelo as well with no problems at all. We are having a blast riding these bikes all over the place and we're very pleased with their performance.

The shipment arrived with some impact and broken pieces. But the customer service help me to fix the issues very quickly.

Es perfecto tengo la bicicleta ya por 3 meses hasta el momento ninguna falla todo perfecto la recomiendo

I bought an e bike in June 2025, and it was working well until it was accidentally picked up by the throttle and twisted quickly enough to cut the wires in between the throttle and the controller. I decided to try to fix it myself using solder seal wire connectors, but that only worked for a month or so before the wires disconnected again. I then realized it was still under warranty so I contacted Cybervelo, and they walked me through getting videos / diagnosing the problem (even though I had tried fixing the wires myself). They shipped me a replacement wire, and I was able to reconnect the throttle to the controller and it has been working great since then. The customer service was responsive and excellent.