I recently purchased a Cybervelo EK5 and, unfortunately, noticed a small oil leak from the rear motor within the first week. While it was disappointing to have an issue so early, I was incredibly impressed by how the Cybervelo support team handled it.
After I reached out, they responded quickly and immediately arranged to send me a brand-new replacement motor assembly under warranty—no questions asked. They even went above and beyond to offer me a goodwill gesture to compensate for the inconvenience of the initial defect.
It is rare to find a budget-friendly e-bike company that stands behind their warranty so firmly and treats their customers with this much respect. I’m really looking forward to getting the new wheel on and riding with my son in the new child seat.
If you are looking for a company that actually picks up the phone and solves problems, I highly recommend Cybervelo!

Just want to say when i first received the bike I tried it i loved it . Upon that day due to family illness haven’t been able to use it!
Overall i loved it!

The bike went together very quickly. It appears to be very solid for a folding bike which folds nicely. The only complaint I have is the scratching that happens around the lock stand when the bike is folded. It came days before I expect which was a nice surprise. I did have to adjust the brakes and the derailer. Once I got that sorted out I found the power good. I got it going 31 mph going down hill. The gears however require the rider to peddle rapidly to get the bike to exceed 28 mph. Of it were geared taller it would be far easier to exceed 28 mph on a flat surface. The brakes seem to work well given that they are mechanical. I live on the second floor and am able to use the lowest power setting to get it up the stairs fairly easily. The USB port plug is useless so be careful in the rain. All in all for the money it's a hell of a bike.

Great bike, delivery was quick, very satisfied and would consider ordering again

Good product fast shipping

After purchase customer service was excellent. They went above and beyond to help fix my minor issues adjusting some components. I have put around 70 miles on it in a week or so. I find the estimated mileage to have been exaggerated but it's still good enough for my purposes. 30 miles took me from 100% to 20% in which I was pedaling and also just using throttle. Maybe you really could get better range from it if you never used throttle and kept the speed under 20mph? So adjust your expectations about range.

The EK7 has been absolutely fantastic & has survived way more that it should have....with 1 exception....the brakes....maybe not meant for extreme downhill cuz they definitely don't make the cut for that!
Customer service has been great! Delivery service was flawless

Timely shipping and responsive customer service for the little issue I had with the description and photos not matching exactly what I got.

Shitty qualify the bike completely broke after the first month so never again.

Case#135204 your representative on this case was very helpful, kind and courteous with that being said I give her a five star rating. Thank you so much for your help.

This is a very well made, VERY powerful, good looking bike. The pictures do not do it justice and it easily powers up the sometimes fairly steep mountain roads where I ride.
As far as acceleration, 2 words: Hang on.

I have the Ek12 bike and it has really nice paint and a very comfortable ride. Its not very heavy. So its easy to get it on my ebike rack.

Bike folds up real easy and makes it simple to put in the back of my car. Comfortable and easy to ride. Great choice if your looking for a folding e-bike

Great customer service thank you.

Easy to complete my purchase. Showed options & accessories to add to purchase.

Order processing and expedited shipping was spot on.

Thank you!!

We purchased two EK7 bikes. The order process went smooth and they both arrived with in a few days from different locations. The assembly was simple and everything works as it should. I did have a couple of issues.

1. The information on line says it fits riders from 5'-4" to 6'-4", my wife is 5'-5" and she couldn't reach the ground with the seat all the way down. We replaced the suspension seat post with a solid one from amazon and now she fits.

2. One of the bikes has a mounting plate with for screw holes to mount a front rack and the other doesn't. I wasn't planning on adding a front rack but found it strange that it was missing from one of the bikes.

Overall we are pleased with our purchase and hope to get many years of use out of the bikes.