Catwalk.com.au Omdömen 

I placed a small order on 22nd November and they have sent me two separate emails claiming "delay." I have never waited this long for a domestic shipment before. I know they're not making batches of shampoo by hand so unless they're walking my order to Brisbane, I genuinely don't understand how the delay is this monumental. What are you lot doing?

Like the other reviews I experienced a delay with my order and had no contact from the company after 5 working days so emailed to request a refund. I did get an email from the company the next day explaining that there was a delay, however I still wanted to proceed with the refund.

They got back to me next business day (emailed Friday, responded to Monday) were actually very understanding, and refunded me in full without the 10% fee as it wasn’t a change of mind order, it was due to delay.

I have to agree that looking at the reviews, having so many orders delayed probably isn’t great for business in a competitive market, however I can’t fault their customer service.

i ordered on 12/11 and today is 27/11, over 3 weeks and i still havent received my order. The company keeps sending out auto email saying they will dispatch my order in 1-2 days guaranteed but still havent dispatched. SCAM COMPANY

Ordered and paid on 17/11/25. Got notification the items were being prepared to be shipped on 24/11/25. Just received another notification that items are on the way, perhaps getting them by end of this week or next week. They took 1 week to dispatch item, whereas I receive a lot of items ordered same time or after with other suppliers (I shop online a lot). 2 weeks to receive items. Lesson learnt, 1 st and last time with Catwalk.

It was only one day outside of promised fulfilment. I ordered and then read all these reviews and they were terrible. I assumed I would never get my products and it would be the worst experience ever. It just wasn’t. I was updated. They are cheap. No complaints and will definitely use again.

I’m not saying people haven’t had bad experiences. I’m just saying I absolutely did not. It was perfect and I got products heavily discounted and delivered just fine.

I do find it a bit weird though that a lot of the negative reviews suggest one specific competitor. I would hate to think that some reviews are not genuine. These sites are designed to help buyers. Like I say, I couldn’t complain at all.

The company took 2 weeks to tell me they have a delay with delivery. Worst customer service I have ever experienced.

It’s clear catwalk are taking money for items they do not have in stock. This amounts to deception in my book and I can’t fathom how they’re operating at all.
I cancelled an order after not receiving any tracking or update after a week. Going overseas and needed my items. Was told my refund would take five days. I used PayPal fortunately. Use Oz Hair and Beauty. This business is deceptive.

Unfortunately,, the delivery times are insane. 6 business days later and still no update on when my goods would be getting sent out. The one saving grace for Catwalk was that when I asked them to cancel my order due to the delays, they did it, no questions asked.

cancelled an order just two hours after placing it because the products sold together wouldn’t work without the other items in that product range. I felt this was an honest mistake. When I called to cancel, the person I spoke to said it should be fine since it was within two hours. However, when I called back, I was told I would lose 10% of the order value, even though I intended to purchase the additional products from them. The product pages didn’t make it clear that the items couldn’t be used together—it was made to appear as if they could. I found the handling of this situation rude and disappointing.

Service was absolutely appalling received. No email confirmation could not log into my account. Could not get through to talk to anybody even though they said you needed to phone them. If you wanted to cancel or change your order they may be cheaper but it’s definitely not worth it.

This company had been nothing but terrible to deal with. I ordered my goods over a month ago. The good have still not been shipped and I’ve asked for a refund twice which still hasn’t occurred

Do your self a favour go straight to Oz hair and beauty don’t give this company your hard earned money. This company takes your money when they don’t have the stock to supply and then string you along for weeks with lies. Unless you are smart and pay with PayPal good luck with your refund based off other reviews. If you paid with PayPal submit a claim don’t waste your time with them promising to refund you. If you shop with catwalk you are not getting your products people they operate a bit like Temu 3 out of every 50 people get there orders.

My order never came, they kept saying it had been delayed in getting packed due to their "small team" then eventually (after several weeks) admitted they didn't have the products in stock. I then got a refund. Just a big waste of time.

3 weeks since I placed my order and it still hasn't been dispatched. This company has been around for years. I don't understand how they can be so inept. Never again!

Ive bought from CatWalk twice now, the first time it took them 3 weeks for them to tell me that they have insufficient stock in a product i ordered and that it would only take 1-3 days for it to be shipped. It ended up taking another few weeks and i was extremely disappointed with their customer service .
I never wanted to purchase from them again but my mum wanted to buy the shampoo that i had ordered so i ordered the same one again. Big mistake! I placed my order nearly a month ago and they have only sent me one email update which was basically a bunch of nonsense, and now they said it will take and EXTRA 1-3 weeks on top of the month ive already waited. Im so incredibly annoyed.

Shopped with this company for the 1st time, but have bought the same products elsewhere over the past 2 yrs. I paid for 2 x 200 ml bottles of PUMP BLONDE LEAVE IN MOISTURE SPRAY, $33.15 each and 2 x PUMP BLONDE MASK 250 ml. I was so very disappointed when I unpacked the parcel. The mask in same and same size packaging as usual, but the spray is only 125 ml and a different bottle. What a rip off. I have looked at diff websites online and nowhere do I see 125ml bottles in these same small bottles. Will now be contacting the company for an explanation, Jee, I wonder how I will go.

If I could leave a no star review I would for Catwalk.
Don’t waste your time or money or patience with this company!

The company promised shipping of your chosen products within 3 to 5 business days this is a straight out lie.
Try several weeks just to leave the warehouse.
Beware there is nobody answering Emails or the phone to request information or a refund, computer generated emails.
The phone message when you attempt to contact Catwalk is rude and no human available to enquire.
They clearly have many complaints.

My products eventually arrived after many weeks.
Not worth the worry though.
Shop elsewhere!!. 😡😡😞

I purchased 3 items, shampoo conditioner and a leave in serum on the 28th of June, they did not ship my order till the 18th of JULY. I emailed several times and was told a stock issue. You shouldn't sell items you dont freakin have!!! Then to top it all off, I got my order and two items were broken, ripped and leaked. This company has appalling standards and customer service. Do not shop with Catwalk, period.

Worst customer service experience and terrible wait time with no product 🤯🤯🤯I placed an order 4 weeks ago, I got no response till I followed up the order 2 weeks later and they then told me the order was coming but delayed, fast forward another week no response, i again followed up and they told me the same thing. I then get an email today (4 weeks after ordering) that the product is out of stock and I will get a refund.

Scaaaaaam. Website said it takes about 3 business days to dispatch orders- I placed mine about a month ago and it still hasn’t been shipped. I’ve received no reply to multiple emails requesting an update and then a refund. I have received two generic emails (no specific details about my order) saying they’re working on it and it will be shipped soon, but no such luck. Ive raised a dispute with Afterpay - so far its stuck at the ‘awaiting merchant response’ stage 😑