Catwalk.com.au Omdömen 

Can you give me negative stars. Worst customer experience I have seen in online in a very long time. I would not buy from them, trying to get a refund on my order from 16 Jan, today 4 Feb - they cannot tell me anything!

I don’t understand why this store has so many stars on Google reviews, because the quality of service leaves much to be desired. To begin with, the item was out of stock, but this was not indicated on the website. I was expecting delivery within the next few days, but instead I was fed empty promises and received numerous emails along the lines of “we understand this is not what you want to hear.”

My order took THREE WEEKS! Totally unacceptable and will never use again.

Absolutely the same as everyone else … waiting since the 18th Jan. same abrupt emails, automated, I’m guessing but nevertheless abrupt and uninformative. This happened last year too, I thought maybe it was a one off. NOPE !! Hopeless lousy company. So yourself a favour and pay the extra or whatever you need to do. DO NOT ORDER FROM THIS COMPANY unless you want to give a donation to them !!

Still waiting for my order 4 weeks later. I wish I had read these reviews. Followed up with emails only to receive a threatening email saying stop emailing us, the more you send the lower down the list we put you. I'm sure it's just one person sitting at home on-selling products for a profit, which they then can't source. I'm reporting them to PayPal to get my money back, I hope others do the same.

Same story as everyone else - ordered on 14 January. Still here waiting for updates on 31 January after being promised my order would be sent out by yesterday “at the latest” (it wasn’t). Not worth saving $10 over competitors on a $250 order. Not convinced my items will ever come.

Adding to the negative reviews for this place. It has been an absolute nightmare getting a refund from these scammers. Avoid at all costs.

Read all the previous reviews. I think this site is a scam. Delay emails. Support emails, now an offer for a refund? I'm not going to hold my breath but this company should be reported to the ACCC.

DON'T SHOP HERE.

My second order and again doesnt seem to be in stock as received another delay email. Would be different if I ordered knowing it was a back order.

Terrible experience. I did not receive my order even after one month. Despite multiple emails and calls, there was no response initially. I eventually received a refund, but only after significant effort.

Think twice before ordering from this website. It’s been 17 days since I placed my order and it still hasn’t been shipped. Customer support takes days to respond and the replies are generic/automated. There’s also no phone number to call. Really disappointing experience! the store needs to be more responsible and transparent with customers about dispatch times.

Only rated one star cos I couldn’t do zero stars !! Seriously worst online shopping site I e has to deal with regardless of it bro g a good price it’s not worth your time they are unbelievably slow to even process a label or your items let alone actually dispatch your order !!!
And even worse everything omminicatjon wise is via bloody email then they’re just as slow to even reply to those
Honestly not worth even considering purchasing v anything cos you’d be lucky to get it ever !! There are far more better hair and beauty websites out there save yourself the time and hassle !!

Extremely poor shipping i wished I had read these reviews before placing an order with this company. As someone who does alot of online shopping I have never experienced this poor service even at busy sales times...a deal breaker will never order from them again...lift your game Catwalk in a competitive market you are woeful.

I ordered 3 items off their website. I had to email to find out was happening after a week. I then got told that they would send asap. I then was told a few days later they don’t have one of the products and then in a further email they only had one of the products. 3 weeks after my order I finally received one product. It was very disorganised and disappointing. I wouldn’t order from them again.

Worst online company I've ever dealt with so definitely wouldn't recommend them to anyone else! My order was never sent, I kept getting automated emails telling me "your item will be sent soon" but also giving me their "turnaround time" which was already passed EVERY TIME! The last one I got even had a paragraph at the end saying the contents of this email may be incorrect as the email is automated - so what you're trying to tell me is you lie? If you try contacting them you just get ignored (again automated email replies and their answering machine when you call them states they don't deal with online orders over the phone). Sorry but this place is downright dodgy! Luckily I paid with PayPal, they finally had to issue me with a refund after I reported them and PayPal opened a claim.

I ordered a product on 31/12/25. Had no updates on it until 8/1/26 that order is “still processing.” Emailed customer care on the 7/1/26 and received a reply back from then on the 9/1/26 stating - order is delayed and is still getting processed. Email stated order will be processed in 2-4 business days. Now on the 14/1/26 still nothing. No shipping email, no personal update from them. Spent a lot of money on these products and feel like I am not getting scammed.

Buyer beware. I waited over 2.5 weeks for my online order with no updates or responses despite multiple enquiries via email and their portal. I requested cancellation as we were heading overseas and no one would be home, but days later received an automated email saying the order had shipped anyway. On the day of delivery, they claimed they’d only just received my cancellation request and couldn’t stop it. I now have an expensive parcel left unattended. Extremely slow dispatch and very poor customer service. Will not purchase again.

Sitting here, waiting and wishing I’d read these reviews.

Same story, order not shipped within 5 days. I sent an enquiry, and 3 days later received an automated “order delay” email. Their phone line is for the showroom and salon only so you can’t contact them to request a cancellation/refund over phone - and they’re obviously aware of this being a huge issue for many, given the “we won’t tolerate any unkind attitude” messaging in their pre-recorded message.

I haven’t received a response, however I’d say all of these other reviews, paired with my current experience is enough to draw to conclusions.

Extremely poor practice, and depending on how this plays out, a report to the ACCC will be on the cards.

They have my money, I have no product or idea of when/if I’ll receive it, and I can’t do anything about it - super.

I wouldn’t recommend.

am extremely disappointed with Catwalk’s service.

I placed my order with plenty of time, yet my package has still not been sent, and I am travelling this Friday, which I made clear to them. Since ordering, I have made multiple attempts to contact Catwalk — including WhatsApp messages, several emails, and phone calls — and have received no proper response.

The only thing I received was an automated message stating there are delays, which is not acceptable when customers are trying to urgently resolve an issue. I was later contacted by someone named Adam, who said he could upgrade my order to express shipping, but despite this assurance, nothing was shipped today and there has been no follow-up or confirmation.

At this point, the lack of communication, transparency, and accountability is extremely frustrating. If there are delays, customers deserve clear updates and honest timelines, not silence and automated replies. I am now at risk of not receiving my order at all due to travel, despite making every effort to resolve this directly with the company.

I expected far better customer service and reliability.

Ordered shampoo 18 days ago. Still haven’t got it. Emailed them and they said there was a delay in processing my order and it would be processed in the next three days. Still waiting.