Catwalk.com.au Omdömen 

::ORDER PLACED 19/8/2026-PAID IN FULL-ITEMS NOT RECEIVED-CUSTOMER SUPPORT GHOSTED ME:::
I placed an order online on the 19/8/2026.
Follow-up emails sent 25/8/2026,28/08/2026 and 1/09/2026 as no response received.I was concerned that I had been scammed.There is no phone number to call Customer Support to follow up on outstanding orders.Customer Support do not provide updates on an orders as promised
It feels like they take your money and don’t even have the items in stock.
The actual Catwalk Store will not talk to you about any online orders and there is a recorded message that there staff will
Not tolerate abuse.
I have lodged a (FORMAL COMPLAINT WITH DEPARTMENT OF FAIR TRADING TODAY)
I have also requested my Bank to do a chargeback.

:::FOR A BUSINESS TO BE LISTED ON THE NSW FAIR TRADING COMPLAINTS REGISTER THEY NEED A MINIMUM OF 10 GENUINE COMPLAINTS PER CALENDAR MONTH.
I HAVE LODGED MINE TODAY IF THAT HELPS OTHERS::

Good luck everyone

::::UPDATE 10/9/2026::::
AFTER LODGING A FORMAL COMPLAINT WITH CATWALK, DEPARTMENT OF FAIR TRADING AND CHARGEBACK WITH MY BANK RECEIVED FULL REFUND FROM AUDREY AT CATWALK.
PUSH CATWALK FOR A FULl REFUND LIKE I DID IF YOU ARE NOT HAPPY.

Good luck everyone.Looks like such a bad experience for so many customers.

I placed an order with Catwalk on 23/08/2026 (Order #006181860), and as of today, the order is still showing as “Pick and Pack in Progress.” I contacted customer support by email on 27/08/2026 (Ticket #175855), but I have received no response whatsoever. Today, I also tried calling the company, but no one answered. This level of customer service and lack of communication is extremely disappointing. I have been left without any meaningful update regarding my order or any indication of when it will actually be dispatched. This has been a completely unsatisfactory experience, and I genuinely regret making this purchase. This will be my first and last purchase from Catwalk. Based on my experience, I would NOT recommend CATWALK to anyone looking for reliable customer service and timely order processing.

Heard nothing after placing my order. 2 weeks went by with no update so I tried to contact them. They don't have a phone number for their online store so you have to email them. No response. I am still waiting. Would never order from here again.

Ordered my product on the 16th august, received their confirmation then have received nothing no emails, no contact from them even after I have emailed through their support portal 3 times. I then tried to call them and they will not take calls regarding online orders. Will never order from them again.

The worst company I have ever ordered from. No customer service at all.
Do yourself a favour.. buy it somewhere else your order will not turn up.

I wish I could give 0 stars. I ordered 4 weeks ago and I still haven’t received the products. It hasn’t even left the warehouse. I’ve emailed 3 times and they have said they are experiencing delays with stock. So why take my money if you don’t have the stock? They then said it would be dispatched at the start of this week and they would add express shipping… the order still hasn’t even been packed and it’s almost the end of the week. Such a joke of a company. Do not order from here!

I wish I could give zero stars. I placed my order 18 days ago, and it still hasn’t been processed. To make matters worse, I’m currently locked out of my account on their website, so I can’t even check the status of my order.

I contacted them via email and received a response seven days later saying they were experiencing “delays.” Judging by the number of similar complaints, this doesn’t seem to be an isolated issue.

DO NOT RECOMMEND.

Never have I ever ordered anything in Australia and it’s taken 2 weeks to arrive especially without any updates on the progress of your order. Very poor and disappointing delivery service and customer service. They brush off your concerns about shipping and act as though it’s normal!!

Dreadful customer service. They gladly take the order and money online but don’t send it! Nor reoky to emails or phone calls. I wish I’d read these reviews before ordering. Companies with such a lack of integrity shouldn’t be allowed to have a website or operate.

Never again. They have zero support. No contact on status of order for weeks and trying to get a reply via email or someone to answer the phone is impossible. its just a circle of automated messages. They will not survive long as customers expect a bit more
than a website.

Shipping was delayed. I was not kept up to date with shipping status. It took over 2 weeks to receive my order. On the website it stated 2-4 working days plus 2 extra days for handling. I will not deal with this company again

I’ve bought from this company three times, but this will definitely be my last. My latest order took a full three weeks to arrive, and I had to chase them up five times just to get basic updates.I placed the order on 22 July. After a week of hearing absolutely nothing, I chased them up to see what was going on. They told me it would ship by 3 August at the latest, but that deadline came and went with zero communication. The package didn’t actually show up until 12 August.The most disappointing part was how little they seemed to care about repeat business. After dealing with a massive delay and doing all the heavy lifting to track my package, I asked for some form of compensation for the hassle. They just ignore it. A tiny token would have gone a long way to fix their mistake, but they've pretty much shown that customer retention isn’t a priority. If you value good communication and customer care, I'd look elsewhere.

Been waiting 3 weeks for my order, no response from them.

I had to go as far as disputing payment with my bank to even get my money back. Never again.

Do not deal with this business. I put an order in 2 weeks ago & no update on status. I’ve received no notification on shipping or anything. I sent an email to follow up and all I received was an automated email indicating a ticket has been raised. No other personal email. I am now currently raising a disputed transaction with my bank for a full refund of my $130. Whatever you do, do not buy from them & unsubscribe from their emails

Poor customer service. Products not even shipped after 2 weeks post order.
Said they would ship after contacting them a week ago yet still no shipping details or refund.
Do not buy from this company. Happy to take your money but do give you products you have ordered.

Don’t buy from here. I purchased $115 worth of products that never arrived, I contacted customer service and never heard anything back. Still waiting!

DO NOT buy from catwalk.com.au! It’s been a month since I ordered. Tracking on my account hasn’t progressed since the day I ordered. The only way to cancel/refund is to email but they do not respond! Contacting the support number is also no use as an automated voice says only email communication is accepted for order enquires. Just don’t buy from here.

This website is a total joke. Metro Melbourne delivery still hasn’t arrived after 4 weeks! Don’t bother shopping here unless you want your products in 2 months time.

Firstly they delivered it to the wrong address then I had to send several email and didn’t get a reply until a week later, they then said I needed to pay shipping again for it to be redirected back out, I said I wanted a refund and they said they would besides the shipping I DIDNT PAY FOR SHIPPING so they are basically that taking my money at this point. Will never purchase from them again!

1 star is generous! Please avoid purchasing from this company at all costs. The tiny savings the site offers simply are NOT worth the headaches that come after. This company claims a shipping time frame that they don’t stick too. I ordered on the 6/6/26. There were no communications from the company by the 15/6/26 so I called them. The customer service wanted an email, but I persisted saying I needed answers of what was going on. I soon received an email with an excuse of my order being caught up with a small amount of delayed orders, and that it would be sent out within the next 3 days and upgraded to express shipping. 3 days later the order has been finally shipped but through Aramex economy with a delivery date by 23/6/26. Haven’t had a response to clarify the type of shipping and no one answers the phone. After reading reviews this seems to be a common occurrence and truly believe this company simply has time management and customer service issues. Don’t buy through them!