Very disappointing experience. I booked the standard package for £55 at bentall centre but was charged £59.90 without any explanation. To make matters worse, the car wasn’t cleaned properly. Areas lik... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car... Se mer
Had our car detailed by Dom in Bristol (cabot circus) station and he did an amazing job on our polo ( it looks like it came out of the VW showroom). Would 100% recommend Dom for your next car clean as... Se mer
I had a diamond clean on my car in the Eastgate Shopping Centre, Inverness. I was getting my car cleaned as i was planning to sell it, so needed the interior brand new. I was very pleased with the res... Se mer
Företagsinformation
Skrivet av företaget
We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.
Kontaktuppgifter
Storbritannien
- carwashcompany.org
3,9
Bra
887 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The car looked brand new!!
Excellent service! I took the ceramic option and the car was washed immaculately! It looked brand new!
Jyoti was very polite and professional.
I love the fact that you can leave the car, go shopping in your own time, and it’s complete when you are finished. No waiting around.
Highly Recommended!
15 juni 2026
Omdöme utan inbjudan
Prompt service
Prompt service. Car looks like new. Will definitely use them again.
15 juni 2026
Omdöme utan inbjudan
Neatly done
14 juni 2026
Omdöme utan inbjudan
Car clean
We opted for the silver car cleaning package and it was amazing coming back to a sparkling car. It's hands down the best outside car clean we have ever had, would highly recommend - thank you!
14 juni 2026
Omdöme utan inbjudan
My car looked brand new
I booked the car in online easily for a same day appointment. Dropped the car off, came back 2 hours later to my car that looked brand new inside and outside. They did a great job, will definitely use the Carwssh Company at Bluewater again.
12 juni 2026
Omdöme utan inbjudan
Great service highly recommend
Great service - lovely guys doing the cleaning - left the car went shopping came back and the car was spotless - highly recommend
10 juni 2026
Omdöme utan inbjudan
Paid £59.95
Paid £59.95, arrived on time, clearly found their marked location - but nobody was there
I booked and paid £59.95 for a “Diamond - Sparkling Interior & Exterior with HD Wax” service at the Watford - Harlequin Centre / Palace Car Park location for 09/06/2026 at 13:30.
I arrived on time and found the exact location where the car wash company was supposed to operate. The area was clearly marked with their blue chevrons/signage, so this was not a case of being in the wrong place. However, there was nobody there - no staff, no service operating, and no explanation.
I called the phone number provided in the booking confirmation, but nobody answered. I also emailed them immediately and sent photos of my parking ticket and the clearly marked location where they were supposed to be.
So far, I have not received a refund, nobody has called me back, and nobody has replied to my email.
This is very disappointing and unprofessional. Their booking confirmation says customers will still be charged if they fail to attend, but in this case I attended - and the company did not. I expect a full refund and an explanation.
9 juni 2026
Omdöme utan inbjudan
Svar från The Carwash Company
Hi Lukasz,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience and fully understand your frustration. Having made a booking, attended at the agreed time and location, and then been unable to locate a member of the team is not the experience we aim to provide.
We can confirm that we have received and responded to your email and are currently investigating why the team were not present as expected. We also apologise that your telephone call was missed.
A full refund has been arranged, and we are continuing to work with you directly via email whilst we review the circumstances surrounding your booking.
Thank you for bringing this matter to our attention.
Kind regards,
The Carwash Company Head Office Team
walthamstow car wash is amazing service…
walthamstow car wash is amazing service ✨💯
6 juni 2026
Omdöme utan inbjudan
One of the worst washes I’ve had
Not going to lie had one of the worst washes I’ve had there was still bird poo on the said and bugs on the windscreen and dirty water marks all running down from the back number plate
6 juni 2026
Omdöme utan inbjudan
Svar från The Carwash Company
Hi Arthur,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with the standard of the wash provided. We would certainly not expect a vehicle to be returned with bird droppings, insect residue, or visible water marks remaining.
We would welcome the opportunity to investigate this further and understand more about your visit. Please contact us at Bill@carwashcompany.org and we will be happy to review the matter and work towards a resolution.
We appreciate you bringing this to our attention and hope to hear from you soon.
Kind regards,
The Car Wash Company Head Office Team
Car valet
I just had my car valeted at Meadowhall red car park. Thank you so much Mario. What a fantastic job it feels brand-new again. You took such care of it.
Liz
5 juni 2026
Omdöme utan inbjudan
We had a premium valet by Sabi in…
We had a premium valet by Sabi in Plymouth!
Wow, the car is spotless & looks like it’s just come out of the showroom! Friendly & cheerful service, highly recommend. We will be back!
10/10
5 juni 2026
Omdöme utan inbjudan
Ali & Danish were amazing, my car is so shiny!
Ali & Danish were amazing. My car had built up with dust as I haven’t had time to wash the car due to work. They were both so friendly and finished on time to accommodate me as I had to get back to work. I had the Platinum service, they washed my car so thoroughly it’s like brand new! My car is so shiny! 5 stars from me, I highly reccomend and I will be back. Ali & Danish are an asset to your team!
5 juni 2026
Omdöme utan inbjudan
I got a very good experience ndthe…
I got a very good experience nd the staff members r very kind hearted bcz they explain all the service in a very good way.. they made my day nd my car like brandnew👍🏻 I recommend to everyone to visit atleast one time nd let them show their quality job
3 juni 2026
Omdöme utan inbjudan
Excellent Job done by the team in the…
Excellent Job done by the team in the Meadowhall RED car park
2 juni 2026
Omdöme utan inbjudan
Very happy with the service received…
Very happy with the service received and friendly staff at the Meadowhall Pink car park
31 maj 2026
Omdöme utan inbjudan
1st Class Cleaning…
I have visited the site at Bluewater Rose Gallery a number of times, the operatives have always been friendly. My vehicle has always been spotless and cleaned to a good standard, I visited today 31.05.26 and asked for a price to clean the leather seats in addition to what I had booked, the operative looked at them and suggested I didn’t really need them doing, so he wasn’t trying to grab every penny. I would recommend this location.
31 maj 2026
Omdöme utan inbjudan
Reading Sajmir Car Cleaning
Fantastic service & professional job.
The car looks brand new again.
Definitely recommend this company for a car clean.
Thank you 👍🏻
31 maj 2026
Omdöme utan inbjudan
We booked online a week in advance and…
We booked online a week in advance and paid in full. When we arrived at the Milton Keynes site we were told they were too busy and could not wash the car. They said it wasn’t their problem and to phone the main office.
31 maj 2026
Omdöme utan inbjudan
Svar från The Carwash Company
Hi,
Thank you for bringing this to our attention, and please accept my sincere apologies for your experience at our Milton Keynes site.
On the day of your visit, the site was exceptionally busy.
However, whilst this may explain the situation, it does not excuse the experience you received or the manner in which it was handled. Having booked and paid in advance, it is entirely understandable that you would expect your appointment to be honoured.
We would like the opportunity to put this right. Please contact me directly at Bill@carwashcompany.org, and I will be happy to arrange either a full refund or a rescheduled appointment where I will personally ensure that you are looked after.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in our service.
Kind regards,
Bill
The Car Wash Company
Reading branch excellent service thank…
Reading branch excellent service thank you tell the team especially sajmir
31 maj 2026
Omdöme utan inbjudan
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