Carter Jonas Omdömen 

610
•
TrustScore 4.5 av 5

4,4

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

When our water tank retired abruptly, I was dubious about the speed of response through the FixFlo app especially being out of hours. However Rachel Thraves was on the phone to us within 15 minutes,... Se mer

Betygsatt 5 av 5 stjärnor

This is not the first time we have bought or sold a property through Nick at Carter Jonas Marlborough and he has never let us down. His cheerful and friendly approach is accompanied by a competent and... Se mer

Betygsatt 5 av 5 stjärnor

Carter Jonas (Kate Stevens) did an excellent job in finding our flat. She was super responsive, knew the property well, quick for organising visits, on the ball for getting the lease signed and more.... Se mer

Betygsatt 1 av 5 stjärnor

I am trying to rent somewhere and have a dog. The new Renters Rights Act should make it easier, but Carter Jonas do the opposite. I was told today that they have a 'huge backlog of pet requests and it... Se mer

Företagsinformation

  1. Mäklare
  2. också i
  3. Fastighetsförvaltning
  4. Fastighetsinvestering
  5. Fastighetskonsult
  6. Förmedling av kommersiella fastigheter
  7. Lantmätare

Skrivet av företaget

Carter Jonas is a multi-disciplinary property partnership, intent on helping clients realise their goals and aspirations by providing ‘simply better advice’.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

610 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(610)

91 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Recent purchase

Recently helped me buy a new house and showed up on queries and viewings whenever I asked, dealt with a second member of the team who was also great. They liased with the seller over queries and gave access for carpet fittings etc. Cant ask for more - thank you

12 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Ross, thank you for your review. It's great to hear that you are so happy with the service you received from Carter Jonas. Please do not hesitate to contact us if there's anything else that we can help you with.

Betygsatt 5 av 5 stjärnor

Carter Jonas Barnes - Exceptional!

The team in the Barnes office are professional, warm & friendly. We have used them for over 20 years and love the continuity of contact as Aileen and her wonderful team have changed little in this time. Their customer service is exceptional, they are quick to respond & deal with the challenge of our being overseas capably. Thank you for your outstanding customer service.

20 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hello, thank you for your review. It's great to hear that you are so impressed with the 'exceptional' customer service provided to you by Aileen and the Barnes team over the last 20 years! Please do not hesitate to get in touch if you need anything at all from us.

Betygsatt 5 av 5 stjärnor

Amazing experience with Igor & team

Igor and his team went over and above to secure and help us with our tenancy. Igor in particular was incredibly helpful throughout the process and supported us the whole way through. I would highly recommend renting with them!

2 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Phoebe, thank you for your review. It's great to hear that you have been so impressed with the service provided to you by Igor and the team. Please do let us know if there's anything else that we can do for you.

Betygsatt 5 av 5 stjärnor

I have been renting with Carter Jonas…

I have been renting with Carter Jonas for about 8 yrs.

They have been excellent. All that is required for repairs and general maintenance has been done well. I have recently had a new roof and that was done quickly and very professionally.

The staff are excellent. Thankyou. Margaret Mace

19 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Margaret, thank you for your review. We are so pleased to hear that you have had such an excellent experience over the last 8 years whilst renting a property with Carter Jonas. Please do let us know if there's anything else that we can help you with.

Betygsatt 5 av 5 stjärnor

Great Estate Agents

We had some issues with our previous estate agents but finding our property with Carter Jonas was a pleasant experience, the team were extremely helpful and communicated everything to us throughout the process. We found our property and moved in around 2 weeks later so a really quick and smooth process throughout! Emilia, Jessica and Pauline from the Cambridge branch were the 3 team members who had assisted us on our journey, they continue to keep in touch with regular inspections (something our previous estate agents had failed to do). Issues with the property (new build) were rectified straight away upon moving in. Would highly recommend!

19 september 2024
Omdöme utan inbjudan
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Svar från Carter Jonas

Hello, thank you for taking the time to write a review. We are so pleased to hear that Emilia, Jessica and Pauline were able to find the right property for you so quickly! Please do not hesitate to contact us if you need anything else at all.

Betygsatt 5 av 5 stjärnor

Great company, for renters.

Great company. Collecting the keys was simple, quick and painless: the process was streamlined and happened quickly. They're very responsive to requests for anything which needs fixed, with an online system and even a WhatsApp group!

8 november 2024
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Andy, thank you for your review. We are pleased to hear that you have had such a positive experience with Carter Jonas. Please do not hesitate to contact us if you need anything at all.

Betygsatt 5 av 5 stjärnor

Great Viewing nice approach



We had the pleasure of viewing a property with Ed from Carter Jonas, and we couldn’t have been more impressed. Ed is a lovely guy who made the whole experience enjoyable. He was personable, approachable, and took the time to get to know what we were looking for in a home.

What stood out most was Ed’s deep knowledge of the property and the surrounding area. He was able to answer all of our questions confidently. His friendly and relaxed approach made the viewing feel comfortable, and we never felt rushed or pressured.

Overall, Ed provided exceptional service, and I’d highly recommend him to anyone looking for a knowledgeable and down-to-earth estate agent.”

15 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Sharon, thank you for taking the time to write a review. It's great to hear about how impressed you were with Ed's exceptional service and knowledge of property. Please do not hesitate to get in touch if you need anything in future.

Betygsatt 5 av 5 stjärnor

Barnes office customer service

I recently had reason to call the Barnes office to discuss a potential lettings opportunity. From the initial greeting, through introductions, explanations and finally a commercial discussion, it was friendly and professional. Very refreshing...!!

10 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hello, thank you for your review. It's great to hear that you were so impressed with the professionalism of our team in Barnes. Please do not hesitate to get in touch if you need anything else at all.

Betygsatt 5 av 5 stjärnor

Fred P has been terrific throughout our sale

We worked with Fred P on the sale of our thatched cottage, and he was a consummate pro throughout the process. He went above and beyond to help us--and the buyers of our property, who had a great deal of pre-closing questions and visits to arrange. Friendly and always available, we highly recommend Fred and Carter Jonas. --D & K

31 januari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi David, thank you for your review. It's great to hear about how Fred went 'above and beyond' to support you throughout the sale of your cottage. Please do let us know if there's anything else that we can help you with.

Betygsatt 5 av 5 stjärnor

I am the owner of a property in Barnes

I am the owner of a property in Barnes, London which has been let through Carter Jonas for 14 years. They have always done an excellent job. They find the tenants, manage them as well as manage the maintenance of the property. In all areas they have done an excellent job.

12 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Guillermo, thank you for your review. We always love to hear how well our teams support our clients - especially those who have been with us for many years. Please do not hesitate to get in touch if you need anything at all.

Betygsatt 5 av 5 stjärnor

This office is highly efficient with a…

The Barnes office is highly efficient with a great team, making life as a tenant very easy for us. Excellent property management team. Thank you Manu and Lucy !

11 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hello, thank you for your review. It's great to hear that you are so happy with the services provided to you by Manu and Lucy. Please do not hesitate to contact us if you need anything at all.

Betygsatt 5 av 5 stjärnor

The people at Carter Jonas White Hart…

The people at Carter Jonas White Hart Lane are a joy to deal with - pleasant, helpful and efficient. Most importantly, easy to get hold of and super responsive to emails!

3 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Paul, thank you for your review. We are so pleased to hear that you are so happy with the services provided to you by our Barnes team! Please do not hesitate to get in touch if you need anything at all.

Betygsatt 5 av 5 stjärnor

BUYING IN MARLBOROUGH

We have been looking for a house for over the last two years between Bath and Wokingham and finally settled on the Marlborough area.

Carter Jonas showed us 7 properties compared to 3 with the second most viewed estate agent - this would suggest that Carter Jonas are the most successful estate agent in Marlborough.

We found the firm professional and easy to deal with and would readily use them again.

11 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Bill, thank you for your review. It's great to hear that you were so impressed with the services provided to you by our Sales team in Marlborough. Please do let us know if there's anything else that we can do for you.

Betygsatt 5 av 5 stjärnor

A professional service.

I have been using Carter Jonas Barnes for 3 years to rent my property out, At all stages, I have found this Office professional proactive and efficient, every part of the process, including all reminders for certificates has always been carried out and completed on time, there is always somebody on the end of the phone and I have been dealing with the same team, which says a lot, I have peace of mind with this company and that is priceless.

10 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Vag, thank you for your review. We are delighted to hear that you feel so at ease with us, owing to the professional and efficient service provided to you by our Barnes team. Please do let us know if there's anything else that we can help you with.

Betygsatt 5 av 5 stjärnor

Carter Jonas have been managing the…

Carter Jonas have been managing the admin side of letting out my flat for some years. They are very professional and have helped with any questions or problems and are good at reminding me if any action needs to be taken. It has all gone very smoothly and continues to do so.

8 november 2024
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Zoe, thank you for your review. We are pleased to hear that you have been so impressed with the service provided to you by Carter Jonas over the years. Please do not hesitate to contact us if there's anything at all that you need.

Betygsatt 5 av 5 stjärnor

Carter Jonas Marlborough assisted my first house purchase

Carter Jonas Marlborough assisted my partner and I finding and buying our first property. Fred Ponsonby and his team were more than helpful throughout the whole process. They were contactable at all times and always willing to help and even gifted us a bottle of wine when we collected our keys. Would highly recommend to anyone in the area!

2 december 2024
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Fergus, thank you for your review. We are delighted to hear that Fred and the team were able to help you find and purchase your first home. Please do let us know if there's anything else that we can do for you.

Betygsatt 5 av 5 stjärnor

Excellent Customer Service

I have been living in one of the properties managed by Carter Jonas for over 2 years now. I have always found them helpful and always available and willing to help especially Maddy Perris has always been excellent and super responsive in getting my issues resolved.

3 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hello, thank you for your review. It's great to hear that you have had such a positive experience whilst renting with us, owing to Maddy's excellent service. Please do not hesitate to get in touch if you need anything at all.

Betygsatt 2 av 5 stjärnor

Very disappointed with the total lack…

Very disappointed with the total lack of communication.
A charming man first came to visit us, so professional and caring. Photographs were taken and we didn't hear any more. I contacted Carter Jonas and waited 3 weeks for a reply, apparently the gentleman had left and no one had taken on our file. An apology was made, new photographs taken, our property was beautifully presented, but '0' communication or updates from Carter Jonas, we waited 3 months to see if anyone contacted us and no one has! We have asked all data to be removed and would not recommend Carter Jonas.

2 februari 2025
Omdöme utan inbjudan
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Svar från Carter Jonas

Hi Karen, we are sorry to read your review. We would like to look into this further for you, please could you send some additional details to feedback@carterjonas.co.uk. Thank you.

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