Chestertons Omdömen 2 985

Incompetence throughout. We were pushed into signing and moving in within a few days, we were told lies about issues with the contract when raised. They left furniture in the flat when we moved which they didn't bother to remove for a week afterwards. One of our keys doesn't work and they've failed to replace it. We have an ongoing maintenance issue which has been going on for over a month with no end in sight as they want to pursue baseless accusations, leading to a working relationship were we are unlikely to report issues in future due to their utter lack of competence.

We collaborated with Jessica Jimenez, our Property Manager at Chesterton, to address various tenancy issues. She consistently provided us with quick and effective support. Jessica is a highly experienced professional, and we appreciate her for resolving our challenges so swiftly. It is a pleasure to work with you, Jessica! Thank you!

Much appreciate Zosia Gray's swift support!

Chestertons property management have been great for over the last 5 years we have been with them. Communication is always professional and responsive. Special thanks to Ryan Briggs for all the hard work and attention to detail. Would highly recommend.

Companies are only as good as their employees, my latest dealing with Zoysia Gray was a pleasure, she gave me all the information that I needed in an efficient, no nonsense way

Ms Orchid Ho assisted us through the contract renewal process. She liaised with the landlord for us. Communications were done clearly and professionally. We're happy for the experience.

I contacted Ioana before our move-in into a Chestertons property and had a great experience, she was very kind and helpful.

I asked for some assistance regarding the inventory list of our new property, with some quite specific questions, and she called me back with a few hours with detailed answers. Thank you for your help Ioana!

Vanessa Newman-Wright was our Property Manager and she was thorough, proactive and incredibly supportive. She was great at helping flag any issues that needed resolving and would help in ensuring that there was parity on both sides. She was always reasonable and helped us find solutions immediately! Thanks Vanessa!

Vanessa has been an outstanding property manager. Navigating difficulties with professionalism and care.

Received fantastically prompt serve from property manager -Christie Nguyen.

I would like to sincerely thank Lucy Lord for all her support from the very beginning of our move. She has been incredibly helpful in resolving any issues and always does her best to prevent any problems from arising.
She regularly checks in with us to make sure everything is going well, and she has been consistently kind, understanding, and cooperative throughout the whole process.
Even now, as we are preparing to move out, she continues to provide the same level of support and assistance. We truly appreciate everything she has done for us.
We are very grateful for her professionalism and kindness, and we highly recommend her services.

Have rented properties since 2015 with Chestertons which had all gone well. A blip in the years 2024/25 with property mgment until Ryan took over, when excellent service resumed. Katharine consistently excellent too as was Stav. So pleased to be able to praise them again.

We've been working with Christie Nguyen for a couple of years now, and she consistently delivers a brilliant service experience -- always very responsive, very professional, and very kind. She's one of the key reasons we will continue to work with the Chestertons team in the future. Thanks Christie!

Amy from Chestertons was extremely helpful throughout the whole process.

Chestertons were an absolutely superb agency to rent through. Always easy and straightforward, on hand to help if we had any issues and the moving in/out process was much better than we've had with other agents. We wanted to specifically mention our outstanding property manager, Sarah Doyle, who was a delight to deal with. Always available when we needed something or called right back, a good sense of humour during a couple of issues with the property and always actioned things swiftly. Made everything very pleasant throughout our time renting. 5 star service from Sarah, she was genuinely outstanding.

I’ve been working with Chestertons for few years now, renting out my properties in London. I must say, I’ve always had a great level of service from everyone I’ve been dealing with. Everyone seems very professional and helpful, giving good advices and always trying to customize the service they offer.

Terrible service. The company/agency and its staff show a complete lack of transparency. They never clearly inform customers that they keep the deposit as fees. Over the phone, the staff claim that these fees will be deducted from the rent, which is simply not true. After payment is made through the link, a breakdown is sent where it becomes clear that fees are being charged — something that, as of 2019, is not even allowed in the UK.

I was assisted by Harrison, and the service was awful. If I were could rate this from 1 to 0, it would be a -1. Extremely unprofessional. A holding agreement was signed for a move-in date of March 31st, and then the agency contacted only one of the people on the contract to change the terms. I was on holiday at the time, and now they refuse to return the deposit.

This is honestly a disgraceful service

I have been a tenant managed by Chestertons (Upper Street, Islington branch) and feel compelled to share my experience with what should have been a straightforward maintenance issue: a broken washing machine door lock.

Our washing machine broke on 15 February. We reported it the same day through the system Chestertons directed us to use, providing the error code, make, model, and our correct contact details. What followed has been over five weeks of mismanagement — dozens of emails back and forth — with a failure at every single juncture.

Week 1 (15–21 Feb): We reported the fault on Sunday. By Wednesday we had heard nothing, despite the system promising an engineer within three working days. We chased via email — no reply. We used their live chat — no reply. We were then told the repair contractor had "tried to contact us multiple times" and to check our spam folders. This was not true. It turned out Chestertons had given the contractor the wrong phone number — despite us entering the correct one into their own reporting system. It took escalating to our landlords before anyone acknowledged the problem. An engineer was finally booked for the following Monday, a full week after we reported the issue.

Weeks 2–3 (24 Feb–6 Mar): The engineer visited and diagnosed a faulty door lock on the washing machine. A quote then had to be submitted, reviewed, and approved. This took nearly two weeks of further chasing before the repair was finally instructed on 2 March — over two weeks after the original report. We were then told Repair Force would be in touch to arrange fitting the part.

Weeks 3–5 (6–22 Mar): We waited. The part was ordered, but it turned out to be the wrong one — twice. Each incorrect part meant another wait for the next attempt. After multiple failed orders, it was decided the machine couldn't be repaired and a replacement would need to be sourced instead.

Week 5–6 (22–24 Mar): A replacement washing machine was finally ordered and delivered. However, the new machine didn't fit into the space — it was too large. The old machine had already been taken away by the delivery team, so we were left with nothing at all. It now emerged that the only options were to either modify a fitting in the hallway to allow the machine through, or find a smaller machine (which may not exist in the required specification).

As of today, 24 March — five weeks and four days since we reported a broken door lock — three tenants are still without a washing machine. To make matters worse, our property manager has now gone on leave with an out-of-office message and no alternative contact provided, so progress has stalled yet again.

The pattern throughout has been the same: we report or chase, we are ignored, we chase again, we escalate, something finally moves — and then fails at the next step. Wrong phone numbers, wrong parts ordered multiple times, wrong-sized machine, weeks of silence between each development. At no point has Chestertons proactively managed this situation or shown any sense of urgency. We have spent over five weeks carrying our laundry to the launderette.

I don't expect perfection, but I do expect a professional property management company to resolve a washing machine issue without it becoming a months-long ordeal involving dozens of emails and repeated failures. This has been unacceptable at every single stage.

Orchid was great. Very responsive