Carter Jonas Omdömen 561

I have a property and am due to renew the contract with the tenant in June. The tenant has requested that they pay 12 months in advance as they are unable to provide work references in the UK. We also have a 12 month fixed term contract due for renewal in June. I asked if this was still possible, given the new renters legislation and was assured by the branch that it was. That was a month ago. Yesterday I pushed back and requested that they double check with their legal team and, of course it will not be legal to receive 12 months rent in advance from May 1st. If I hadn’t checked, it would have been June before I was made aware. This comes after the managing agent also instructed the tenant to open my mail when I suspected that something may have been missed by the mail forwarding service. She instructed the tenant to open my PERSONAL mail, rather than apologise to the tenants for any inconvenience and then forward it onto me as I had requested her to do. She then denied that she had done this, despite having copied me into the email chain where she did it and then offered no apology for breaking the law. All in all disgraceful, with a lax attitude to landlords and a rather fluid relationship with the law.

From start to finish Carter Jonas were helpful, proactive and friendly in helping us sell our late fathers property. Whlist the property is in a lovely setting it requires a lot of work to bring it up to todays standards. It was also once part of a large country estate and there were various issues with regard to shared facilities and access rights. CJ halped guide us through the process and came up with proactive suggestions on addressing those sticking points. If their lead agent was away for any reason someone immediately stepped in and ensure progress was not interupted.

Marina Kimpton from Carter Jonas recently helped us search for a property to let in Central London. While we didn't conclude a contract with Marina, she was always resourceful, reactive, friendly and available during our search. We highly recommend working with her!

Interacted with Cater Jonas, and Leo Goodman-Jones in particular, who acted in behalf of the seller. Had a great experience with Leo being very accommodating and helpful in making the transaction very smooth.

Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family.

Now I’m not sure where this guy lives. But how on earth is a 4 double bedroom detached house with 4 extremely large reception rooms and 3 bathrooms be too small for a family of 4!!! Absolutely ridiculous! Been chasing for days via phone and email but no response!

Just now James Reynolds called me. He said it was a poor choice of wording that Kam used. He proceeded to explain. Apparently the Landlord feels we are not a ‘traditional’ family and in James’s word a man, woman and child! And that he thought we were likely to cause more wear and tear than a ‘traditional family’ he said the landlord had very specific ideas of the type of family he wanted in there and we weren’t traditional enough!

Absolutely and wholly discriminatory and homophobic! As we are a female gay couple with a son! Obviously we are not classed as a traditional family!!! Diabolical! And as for wear and tear! We are actually less likely to cause damage than a family with young children.

Update: James called again. This time he says he’s gone back to the landlord with a ‘whole’ picture of our family and they will take it under consideration for review!

3 days later. James calls. The landlord has reconsidered our application and has still declined us. No reason given this time.

Utterly disappointed and frustrated with this company. Would give 0 stars if I could. Their customer service and treatment of clients is diabolical! The only shining star in this whole debacle is Jess! Who’s been great and seems to be the only one who ever answers the phone.

We will absolutely be taking this further and seeking legal advice for being absolutely discriminatory and homophobic! You will be receiving my formal complaint!

As a buyer, I had a really positive experience working with Fred at Carter Jonas throughout the entire process and will not hesitate to go back to him/them should I sell in the future.

From the outset, it was clear that he took his responsibilities seriously, particularly in representing the seller’s interests during the offer stage and initial acceptance. He was diligent in ensuring all the necessary checks were completed, including proof of funds and identification, which gave me confidence in the professionalism of the process.

What stood out even more was his involvement after the offer was accepted. He became a key point of coordination between both parties, maintaining regular communication with the solicitors and ensuring progress was consistently being made. Whenever there were delays or next steps required, he was proactive in chasing and keeping things moving forward.

He was always available to answer questions, approachable, and highly professional, while still being personable and easy to deal with.

Overall, I would highly recommend his/their services to anyone looking for a reliable and committed estate agent.

I recently sold my home through Carter Jonas Marlborough and had a great experience from start to finish. I mainly dealt with Fred who I cannot recommend enough but also Nick and Helen who were also fantastic. They all provided clear, honest advice, marketed the property brilliantly, and kept me updated throughout the whole process.

At the completion stage, they were absolutely amazing. They went above and beyond to ensure everything ran smoothly, keeping all parties aligned and resolving last-minute issues quickly and efficiently. Their proactive approach and dedication at this crucial stage made a real difference and took a huge amount of stress off my shoulders.

Thanks Fred and team. I would highly recommend to anyone wanting to sell their home.

We're just moving in to new rental, Eleanor Penney has managed the move very efficiently (very short notice meet on the weekend to view) and in a friendly and professional way, very happy with Carter Jonas for this.

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Carter Jonas Newbury recently sold my flat, having rented it out with them for the past 6 years. Both their lettings and sales teams have been great to work with and I have been very pleased the service provided.

I've just had a terrible experience with a Surveyor from Carter Jonas. I asked for a survey for a building purchase. The surveyor said he would do a "Schedule of Condition" This came with no explanation that this was different to a building survey ( I am a layman and not a buildings expert!). When I questioned that the report didn't look like a building survey he accepted that this instruction had come from an internal email and not me. He then returned to do the actual survey and said "it will cost a bit more" and then charged me in full for both! When I questioned it, he then informed me that it was my fault because I wasn't there when he did the initial inspection. No acceptance that he or Carter Jonas was in the wrong despite acknowledging that the error had come from an internal email. I'm now out of pocket to the tune of £1500. Terrible service.

31/03/26 Edit: Carter Jonas have replied to this review asking for feedback. I have sent an email to the address given with a screenshot of the email saying that it was an internal error. The email has bounced back! So much for caring about feedback. What an absolute joke! AVOID this company!!!

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Working with Carter Jonas on the sale of our home was a genuinely positive experience. Ed was exceptional from start to finish — always available to take a call, answer questions, and provide reassurance whenever needed.

Selling a home can be stressful, and I was naturally a little anxious at times, but Ed’s calm, patient and supportive approach made all the difference. He kept us well informed throughout and was consistently professional and proactive.

What really stood out was the support he offered not only with our sale, but also with our onward purchase (through another agent). That extra level of care did not go unnoticed.

We’re incredibly grateful for everything he did and wouldn’t hesitate to recommend Carter Jonas to others. In fact, I was genuinely sad to say goodbye at the end of the process — which probably says it all.

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

Helpful and good communication

Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.

Absolutely unprofessional. They Ignore your emails. Communication is terrible.
Just some suited up Guinea pigs, especially that Stephen Richard’s.

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

The team at Cambridge have managed our property for over 10 years.
In this time their friendly and professional approach has given us peace of mind whilst living abroad.
From finding good tenants to supplying all the mandatory checks and inspections we have always been impressed with their friendly and informative approach.

Brilliant from start to finish of the rental process. Always quick to answer and reply to emails.

We (unusually) are commenting as we are buyers who bought a house in Oxford via this firm. Our main contact was Julia Wilson. It was a complex purchase with multiple hurdles. Julia acted for the executors. I felt she always had her clients interests at heart and fought hard for them. She also was helpful in terms of facilitation and her team's time to make things happen and arrange visitors doing inspections for us. A consummate and fair professional who had a good back up team. I would consider using her to sell a house for me.