Carter Jonas Omdömen 

I've just had a terrible experience with a Surveyor from Carter Jonas. I asked for a survey for a building purchase. The surveyor said he would do a "Schedule of Condition" This came with no explanation that this was different to a building survey ( I am a layman and not a buildings expert!). When I questioned that the report didn't look like a building survey he accepted that this instruction had come from an internal email and not me. He then returned to do the actual survey and said "it will cost a bit more" and then charged me in full for both! When I questioned it, he then informed me that it was my fault because I wasn't there when he did the initial inspection. No acceptance that he or Carter Jonas was in the wrong despite acknowledging that the error had come from an internal email. I'm now out of pocket to the tune of £1500. Terrible service.

31/03/26 Edit: Carter Jonas have replied to this review asking for feedback. I have sent an email to the address given with a screenshot of the email saying that it was an internal error. The email has bounced back! So much for caring about feedback. What an absolute joke! AVOID this company!!!

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Working with Carter Jonas on the sale of our home was a genuinely positive experience. Ed was exceptional from start to finish — always available to take a call, answer questions, and provide reassurance whenever needed.

Selling a home can be stressful, and I was naturally a little anxious at times, but Ed’s calm, patient and supportive approach made all the difference. He kept us well informed throughout and was consistently professional and proactive.

What really stood out was the support he offered not only with our sale, but also with our onward purchase (through another agent). That extra level of care did not go unnoticed.

We’re incredibly grateful for everything he did and wouldn’t hesitate to recommend Carter Jonas to others. In fact, I was genuinely sad to say goodbye at the end of the process — which probably says it all.

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

Helpful and good communication

Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.

Absolutely unprofessional. They Ignore your emails. Communication is terrible.
Just some suited up Guinea pigs, especially that Stephen Richard’s.

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

The team at Cambridge have managed our property for over 10 years.
In this time their friendly and professional approach has given us peace of mind whilst living abroad.
From finding good tenants to supplying all the mandatory checks and inspections we have always been impressed with their friendly and informative approach.

Brilliant from start to finish of the rental process. Always quick to answer and reply to emails.

We (unusually) are commenting as we are buyers who bought a house in Oxford via this firm. Our main contact was Julia Wilson. It was a complex purchase with multiple hurdles. Julia acted for the executors. I felt she always had her clients interests at heart and fought hard for them. She also was helpful in terms of facilitation and her team's time to make things happen and arrange visitors doing inspections for us. A consummate and fair professional who had a good back up team. I would consider using her to sell a house for me.

James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings.
He is a credit to Carter Jonas and I would not hesitate to recommend his assistance to anyone else.

I used the agent for renting my house.
I lost 1 month of rent with lack of communication.
Expecting contract to start beginning of April but started beginning of may without our approval.
no communication between 18 march and 11 April !
Felt not valuable as a client at all.

My experience with Cater Jonas was exceptionally good. Andrew kept my sale on track in what was a challenging journey and got it across the line. The whole sales team in Newbury were great.

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he stood to gain a small commission, he treated me as a valuable and important client. I couldn't recommend Rupert and Carter Jonas more highlyl

Extremely happy with CJ, especially Andrew, who really looked out for me during the whole process.
Buying and selling can be quite stressful but having a great agent helps tremendously.

The whole journey has been a pleasure. Andrew has taken control of everything with such professionalism, which has reflected in a sale over the guide price.

Ed was great to work with. He kept us informed throughout the process. Highly recommend.

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communication skills, and dealt expertly with all the departure details such as deposits etc.
Carter Jonas are a very friendly agency. We have used them for many years and I highly recommend them.

I thoroughly recommend Carter Jonas for their excellent work in helping with the sale of my property. The Newbury office staff, particularly Andrew and Rupert have been very helpful, supportive and thoroughly professional

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.