I ordered the kit for my car and it’s taken nearly 4 weeks to arrive however advertised as 2-7 working days. I reached out multiple times during this period to no response. Poor customer service.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought this unit around April 2025. Delivery was very prompt, but unfortunately, when I tried contacting customer support via both email and WhatsApp, I received no response. My partner found i... Se mer
1st time ordering from Carsosa and was pleasantly surprised after reading other reviews. My experience couldn't have been better. Was kept upto date via WhatsApp and unit arrived before it was suppos... Se mer
Ultra quick response on WhatsApp before purchase with clear advise on product that I was looking to buy. Tutorial to ‘fit’ sent without requesting it which seems very detailed and easy to fit. Excelle... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Us at Carsosa truly take pride in providing a range of high quality Apple CarPlay, Android Auto and entertainment products aimed at improving your daily driving experience. Our brand was born out of a collective goal: providing a range of exciting, high quality units all on a convenient and easy to navigate platform.
Kontaktuppgifter
Storbritannien
- carsosa.co.uk
2,8
Medel
129 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dont order from this company
Ordered this last week, however I had recieved an email from paypal to say that a refund was on my way. I was confused so i attempted four times to contact the company and I had no response whatsoever. I then had to then escalate the issue to paypal to deal with.
13 juli 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Callum,
We are sorry to hear about the confusion and frustration you experienced with your order. This is certainly not the experience we want for our customers.
It sounds like there may have been an issue with your payment, which automatically triggered a refund. I apologize that you didn't receive a response from us sooner. We've recently experienced a high volume of inquiries and are working to improve our response times.
Please know that we are here to help. If you still need assistance or have any questions, please send us a direct message with your order details to +447438467362.
Don’t order
Don’t Order, Ordered a fiat screen 11 days ago. When ordering it said it would be delivered in 2-4 days yet still hasn’t been shipped. I’ve sent messages and emails and even called asking when it will even be shipped. No response.
21 juni 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi there,
I’m really sorry for the delays and the issues with communication you’ve faced. This is not the level of service we strive to provide.
Recently, we’ve been overwhelmed with a higher volume of orders and inquiries than anticipated, which has impacted our response times and shipping. We’re working hard to improve our processes and manage these delays better.
Please reach out to us with your order details at +44 7438 467362, and I’ll ensure that our support team contacts you as quickly as possible.
The system itself was really good but…
The system itself was really good but once changing to android it does not work still waiting for a reply from them
Hopefully they'll get back to me to help
17 juni 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Ben,
Thanks for your feedback, and I’m really sorry you’ve had trouble after switching to Android. That can usually be fixed quickly with a small firmware update or settings adjustment, and I’ll make sure we get that sorted for you.
Please email support@carsosa.com with your order number so I can personally send you the correct update and guidance today.
Many thanks,
Rich @ Carsosa
Very poor so far
Very poor so far. 2-7 days postage - now 11 days and still had no response to emails when contacting customer service. Reading the reviews here sounds as though others may have had a better experience (if you believe they are real reviews), I certainly haven’t had good service to date but at least I paid on credit card so will chase them for a refund …
19 juni 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi there,
I’m truly sorry for the delays and the lack of communication you’ve experienced. This is not the standard of service we aim for.
Due to an unexpectedly high volume of orders and customer inquiries recently, our response times and shipping have unfortunately been affected. We are actively working to improve our processes and handle these delays more effectively.
Please send us a direct message with your order details at +447438467362, and I will make sure our support team gets back to you as soon as possible.
Would definitely recommend
Would definitely recommend, the unit itself is amazing and operates smoothly. The customer service was excellent and I had no issues with the company at all. Highly recommended
19 maj 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Ben,
Thanks so much for the fantastic feedback! Really glad to hear you’re enjoying the unit and that everything went smoothly from order to setup. We truly appreciate the recommendation and your support.
Many thanks,
Rich @ Carsosa
Amazing customer service I honestly…
Amazing customer service I honestly recommend them so much. Big thanks to Rich.
9 maj 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Hussein,
Thank you so much for the kind words! Really glad to hear you’re happy with the service and that we could help get everything sorted for you. Appreciate the recommendation and your support.
Many thanks,
Rich @ Carsosa
DEFINITELY RECOMMEND
The entire experience was incredible service. Came across them on TikTok. Messaged them on insta and they replied asap with everything that would work well with my car. They came out and installed it within the hour and constantly kept me updated. We ended up realising that I had a previous issue with my sound system and on top of the installation they even sorted that out for me too. Definitely would recommend them to everyone!!
21 november 2023
Omdöme utan inbjudan
Svar från Carsosa
Hi Nadiya,
Thank you so much for the amazing feedback! Really glad to hear you had such a great experience from start to finish and that we could get everything installed and working perfectly for you. It was a pleasure helping out, and we really appreciate the recommendation!
Many thanks,
Rich @ Carsosa
Would definitely recommend Carsosa!
Would definitely recommend getting your new CarPlays from Carsosa! Great customer service, and very prompt delivery. If I had any issues with installation I had a very quick response on Instagram which was a great help. Amazing for my first car and very responsive system!
2 april 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Ben,
Thanks so much for the brilliant feedback! Really glad to hear your CarPlay system arrived quickly and that our team could help you get everything set up smoothly. It’s great to know you’re enjoying the upgrade in your first car too!
Many thanks,
Rich @ Carsosa
WOULD RECOMMEND!!
WOULD RECOMMEND!!! Purchased a screen for my golf and just wow, installation took me less than 5 minutes! Brilliant customer service with regular updates, replies impressively fast, packaged well inside the box. Overall a very smooth purchase
2 april 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Jake,
Thanks so much for the amazing review! Really glad to hear the installation was quick and easy and that you were happy with the updates and packaging. It’s great to know you had such a smooth experience from start to finish.
Many thanks,
Rich @ Carsosa
VW Golf Import Car Screen Replacement
I purchased my own Screen off eBay for my imported Japanese car and Carsosa were willing to fit this in. After showing both screens we opted for the Carsosa Screen for my VW golf as it was a lot smoother and fitted the car perfectly. Not only did Carsosa provide excellent customer service and respect to us but also went above and beyond with fitting both screens and showing us how they would look and also persisting with the wiring on aftermarket Japanese car screens. Highly recommend
31 mars 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Adam,
Thank you so much for the detailed feedback! Really glad to hear you were happy with both the service and the final result. It was a pleasure helping you find the right fit for your imported Golf and making sure everything looked and worked perfectly. Really appreciate the recommendation!
Many thanks,
Rich @ Carsosa
Bought this as wanted CarPlay in my…
Bought this as wanted CarPlay in my seat Leon they offered fit it as well due to them being local to me. Great unit and was great service works with my steering wheel buttons which is what I wanted
21 mars 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Matty,
We are extremely glad you are happy with your new unit! We take pride in what we do and a good customer service is our first priority.
I bought a cheap headunit for my vw…
I bought a cheap headunit for my vw polo (2012) before and it drained my battery and was a really bad piece of equipment, thought i’d try carsosa and trust me this is the real deal, the unit turns off with the ignition and doesn’t drain battery. Would absolutely recommend this product instead of getting a cheap alternative from ebay/amazon get this instead.
22 mars 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Leo,
Thank you for your positive feedback. Our focus has always been to supply customers with high quality, easy to fit and compatible products, and we are glad you can recognise that.
Purchased the screen for my Golf
Purchased the screen for my Golf, great to use, so many features and carsosa updated me with shipping and tracking, would definitely recommend purchasing from here if you're looking for a great entertainment system for your car.
14 mars 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Shaun,
Your positive review is truly appreciated! Thank you for taking your time to share your experience with us.
Perfect couldn’t fault !
I ordered a screen for my polo after seeing many videos on TikTok and was a bit weary at first as it was quite expensive . But i had no need to worry ! I received my item within 7 days and had regular delivery updates. The screen works perfect and I fitted it fine without any issues ! Definitely worth it and I’m glad I ordered it
7 mars 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Kia,
Thank you for trusting and choosing Carsosa! Up the leap of faith was worth it.
Skoda Fabia
The Carsosa Entertainment System exceeded all my expectations! Not only was it incredibly easy to fit, but the inclusion of TikTok videos for installation guidance was a stroke of genius. These videos made the process foolproof, ensuring I got everything right the first time. Once installed, the system worked flawlessly, delivering impeccable sound quality and intuitive controls that have truly enhanced my driving experience. From music to hands-free calls, the Carsosa Entertainment System has seamlessly integrated into my daily life, making everything easier and more enjoyable. I couldn't be happier with my purchase!
20 oktober 2023
Omdöme utan inbjudan
Svar från Carsosa
Hi Bentley,
We take true pride in what we do, and the fact that our product has not only met but has exceeded your expectations is part as to why we started Carsosa! We appreciate your enthusiasm in writing this review and please reach out if you require any further assistance :)
BMW 1 series
I ordered a radio and instillation process from this company. I seen many TikTok’s and finally decided to give it a go. Little did I expect how much it would exceed my expectations. The screen was so much better than I had anticipated and the staff members were amazing and polite. I had some concerns regarding the product and they were happy to tell me everything I needed to know there and then. Highly recommend! Thank you.
5 januari 2024
Omdöme utan inbjudan
Svar från Carsosa
Thank you Regan for taking your time to review us! We are extremely glad you are happy with your new screen upgrade!
My experience with Carsosa was amazing…
My experience with Carsosa was amazing the screen fitted for my Ford fiesta is still working mint and is probably the best purchase I have done to car, it’s already nearly been a year and i have no regrets all working fine and if any problems carsosa is there to help.
25 maj 2023
Omdöme utan inbjudan
Svar från Carsosa
Hi Biniam,
Thank you so much for your positive review! We`re more than glad you chose us.
Great service
Great service, bought the screen came very quickly. Communication was easy and straightforward and had no issues with installation.
No complaints from carsosa thus far.
3 mars 2024
Omdöme utan inbjudan
Svar från Carsosa
Hello Bassam,
we truly appreciate your positive review and thank you for choosing Carsosa!
Amazing work
Amazing work, was very professional and sorted it out quite quickly also, very neat as well.
Highly recommend
16 februari 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Ebenezer,
Convenience and professionality are things that we value highly, and we are glad you noticed! Thank you for choosing us!
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