I ordered the kit for my car and it’s taken nearly 4 weeks to arrive however advertised as 2-7 working days. I reached out multiple times during this period to no response. Poor customer service.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought this unit around April 2025. Delivery was very prompt, but unfortunately, when I tried contacting customer support via both email and WhatsApp, I received no response. My partner found i... Se mer
1st time ordering from Carsosa and was pleasantly surprised after reading other reviews. My experience couldn't have been better. Was kept upto date via WhatsApp and unit arrived before it was suppos... Se mer
Ultra quick response on WhatsApp before purchase with clear advise on product that I was looking to buy. Tutorial to ‘fit’ sent without requesting it which seems very detailed and easy to fit. Excelle... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Us at Carsosa truly take pride in providing a range of high quality Apple CarPlay, Android Auto and entertainment products aimed at improving your daily driving experience. Our brand was born out of a collective goal: providing a range of exciting, high quality units all on a convenient and easy to navigate platform.
Kontaktuppgifter
Storbritannien
- carsosa.co.uk
2,8
Medel
129 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super super place easy to deal with them
14 januari 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Paschal,
Thanks so much for your kind words! Really glad to hear you found us easy to deal with and had a smooth experience.
Many thanks,
Rich @ Carsosa
The company communication was not great…
The company communication was not great at all took weeks for reply’s to any question or problems I had, it took a while for my screen and camera to arrive but when they did I got the screen fitted and it’s great however the camera does not work at all and could not get it connected to the car or screen itself one bit
(still not working now so was removed)
While my parcel was sent out it too a very long time and my messages never got answered however when I rang them through the company number on WhatsApp a gentlemen picked up and got it sorted for me as quick as he could he explained the issue and why I was waiting so long( not all my order had been delivered to the warehouse) after the phone call the man got it done and my order arrive with 1-2 weeks.
13 september 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Emma,
Thank you for taking the time to share such detailed feedback. I’m really sorry again for the delays you experienced and for the trouble with your reverse camera. We’ve had a few stock timing issues in the past, but I’m glad our team could finally get your screen delivered and sorted for you.
Regarding the camera, please email support@carsosa.com with your order number, and I’ll arrange for a replacement or guide you through a quick connection check to get it working properly.
Many thanks,
Rich @ Carsosa
5/5!
Bought for my boyfriend as a gift. He loves it. Easy installation, great software and reliable.
Definitely recommend
13 december 2023
Omdöme utan inbjudan
Svar från Carsosa
Hi Lois,
Thanks so much for the lovely feedback! Really glad to hear your boyfriend loves the gift and that the installation and software experience have been smooth. Really appreciate the recommendation too.
Many thanks,
Rich @ Carsosa
Honest traders
Delivered on time and was as easy to fit as the ad promised.
Great company with great product at reasonable prices.
9 oktober 2023
Omdöme utan inbjudan
Svar från Carsosa
Hi John,
Thanks so much for your kind words! Really glad to hear your order arrived on time and that the installation was as straightforward as expected. We truly appreciate your support and positive feedback.
Many thanks,
Rich @ Carsosa
Thank you Carsosa for the installation…
Thank you Carsosa for the installation of my new CarPlay. Very professional and kind interaction and work. I’d definitely be recommending you guys to others
11 september 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Christopher,
Thank you so much for your kind feedback! Really glad to hear you’re happy with the installation and the overall experience. It was a pleasure getting everything set up for you, and we truly appreciate the recommendation.
Many thanks,
Rich @ Carsosa
very good product
very good product, easy to fit and set up, love it
12 september 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Deago,
Thanks so much for your great feedback! Really glad to hear the setup was easy and that you’re loving your new system. Enjoy the upgrade.
Many thanks,
Rich @ Carsosa
Saw the page on TikTok so I decided to…
Saw the page on TikTok so I decided to give this company a try. Ordered a radio for my 2010 Skoda Fabia and I absolutely had no issues. Radio arrived in 4 days and it was also easy to install.
5 september 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Dennis,
Thanks so much for your great feedback! Really glad you decided to give us a try and that everything went smoothly with your Skoda Fabia install. Delighted to hear the radio arrived quickly and worked perfectly.
Many thanks,
Rich @ Carsosa
Great service from Richard
Great service from Richard, Never had any problems from my Apple CarPlay unit and has worked perfectly for the last 2 years
11 september 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi John,
Thank you so much for your kind words and continued support. Really glad to hear your CarPlay unit has been working perfectly for the past two years. It’s great to know you’ve had such a reliable experience.
Many thanks,
Rich @ Carsosa
Amazing service
Amazing service. Quick and easy. Upgraded my 2010 polo and has revolutionised the experience in my car. Reliable and gave 1 year warranty even though I didn’t need it!
13 september 2023
Omdöme utan inbjudan
Ordered my CarPlay and reversing camera…
Ordered my CarPlay and reversing camera on the 25th of August so over two weeks ago. One part of my order has been shipped but not even in the uk yet, and the other part hasn’t even been shipped yet apparently. I have tried messaging on WhatsApp and got the same reply every time “it will be updated today”, just for it to not. I have also tried to email and got no reply. This is just not what you’d expect or want from such an expensive, luxury product
25 augusti 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Leigha,
I’m really sorry to hear about the delays and communication issues you’ve been facing with your order. Due to the high volume of inquiries we’re handling, we mainly communicate through WhatsApp. I completely understand how frustrating this must be.
We shipped your order on the 5th of September, right after you reached out on WhatsApp. Once the package is handed over to the shipping company, we unfortunately have limited influence over any delays that may happen. We’re committed to doing everything we can on our end to assist you and keep you informed.
Please drop us a message at +447438467362 on WhatsApp with any updates or concerns about your order, and let us know how we can assist you further. We’re here to help with anything you need.
Amazing company …
Great customer service really amazing products i bought a touch screen radio for my vw polo it literally transforms the car i had one tiny problem with it and got in touch with the company they where so helpful and sorted my problem in minutes if I ever need another one will definitely buy from here again highly recommend to anyone who wants to upgrade there old car radio
10 april 2024
Omdöme utan inbjudan
I’ve purchased the product over a year…
I’ve purchased the product over a year ago and it has been brilliant, no mechanical issues and the screen is running smooth to this day!
10 september 2024
Omdöme utan inbjudan
It’s alright
It’s alright, quick, but unclear how to use android auto when you have an iPhone
8 november 2023
Omdöme utan inbjudan
Svar från Carsosa
Hi there,
Thanks for your feedback, and I’m glad to hear your order arrived quickly. Android Auto is only compatible with Android devices, while iPhone users can access the same features through Apple CarPlay. If you’d like, we can send you a short guide showing how to switch between the two systems.
Many thanks,
Rich @ Carsosa
I would highly recommend
I would highly recommend getting AppleCar Play. Works very well and the customer service was top tier
9 september 2024
Omdöme utan inbjudan
Rich is Brilliant!
Rich was fantastic through the whole process, came to fit my radio as he was local last year and ever since have had no issues with the device and was excellently installed with no mess. I had a minor problem with the light not switching off, after texting Rich (a year after initial fitting) he replied in minutes and guided me to fixing the device. Would 100 percent recommend.
8 september 2024
Omdöme utan inbjudan
Svar från Carsosa
Hi Dan,
Thanks so much for your amazing feedback! Really glad to hear you’re still happy with your radio a year on and that everything’s been running smoothly. It was a pleasure helping you get that minor issue sorted so quickly. Really appreciate the recommendation and your continued support.
Many thanks,
Rich @ Carsosa
10/10 customer service
The stereo worked perfectly, the WhatsApp contact was very responsive and answered all queries I had, was very easy to fit the stereo aswell, simply plug in the 2 adapters and test the kit out. The only suggestion I would have for the company is to upload some step by step tutorials/ instructions either on the website or social media for each different stereo sold so that anyone who isn't experienced in this kind of thing can feel more confident. All in all, brilliant company, would 10000% recommend.
22 augusti 2024
Omdöme utan inbjudan
BEST DECISION EVER
At first I was unsure on whether this was real or a scam, but I went ahead and ordered anyway! The company then reached out to me and asked if I would like free installation which I was happy to go ahead with. The wait time was a little while which made me think I’ve just been scammed so I dropped an email and was told someone would be out the same day for installation and that’s exactly what happened! My installation was completed by Richard and he went through absolutely everything with me, he also told me how this was a small business with a limited amount of staff which is why the wait time was a little longer. So just be patient and definitely get yourself one because the wait it worth it!
18 juli 2024
Omdöme utan inbjudan
Had my CarPlay screen fitted a while…
Had my CarPlay screen fitted a while back and has met all expectations. Great piece of kit and great customer service👍🏽
19 april 2024
Omdöme utan inbjudan
Amazing customer service and easy installation
Amazing customer service, instructions and installation was easy. Very happy with my product goes well with my car.
17 augusti 2024
Omdöme utan inbjudan
I ordered from here a few days ago and…
I ordered from here a few days ago and was offered a free fitting! the product works great. would defo recommend.
12 augusti 2024
Omdöme utan inbjudan
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