Carpets And More Omdömen 

200
TrustScore 4.5 av 5

4,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Amazing company. First class service from ordering the carpets through to delivery. We have just had the carpets fitted in the h/s/l and 3 bedrooms, and could not be more delighted with the quality o... Se mer

Betygsatt 5 av 5 stjärnor

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Se mer

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Betygsatt 5 av 5 stjärnor

Couldn't be happier with our purchase. We shopped around online for our hall, lounge and dining room wood floor, so happy we used Carpets And More. Ordered samples which arrived the next day, placed o... Se mer

Betygsatt 4 av 5 stjärnor

First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet... Se mer

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Företagsinformation


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

200 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Har besvarat 100 % av sina negativa omdömen

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4,7

Alla omdömen

(200)

32 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Great company,super helpful would…

Great company,super helpful would throughly recommend. Will be looking at these next time I need carpet

15 mars 2023
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Svar från Carpets And More

Thanks so much for the lovely review! We are delighted that you are happy with the service and your order. We'd be happy to welcome you back should you need anything else.

Betygsatt 3 av 5 stjärnor

Great website and good choice of…

Great website and good choice of flooring, carpets etc
Only negative was delivery was not on time stated and if I hadn’t rang to check and ask I wouldn’t have known when I would have received my order, believed to have been a transport issue

4 april 2023
Logotyp för Carpets And More

Svar från Carpets And More

Thank you for your feedback we are glad you were happy with the choice of flooring we offer. We are so sorry for any inconvenience caused with the delivery, the Friday and Monday bank holidays cut our weeks short for deliveries, we're glad everything arrived OK nonetheless and we'd be happy to assist if you need anything else.

Betygsatt 5 av 5 stjärnor

Excellent prices and service

Easy to order online. Easy to speak to a person. Rang the delivery driver to get an ETA for me. My underlay was missed off by accident but they arranged for delivery first thing (literally 6am!) Next day as I had the fitter coming that morning. Very pleased wouldn't hesitate to recommend or use again.

28 mars 2023
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Svar från Carpets And More

Thank you for the great review and feedback! We're glad you got everything on time and on budget - we'd be delighted to welcome you back!

Betygsatt 5 av 5 stjärnor

Great prompt service

Second time I’ve ordered from Carpets and More.
Cheapest price for the carpet I was after. Excellent service. Friendly member of staff when I called them to check delivery. Carpet delivered ahead of time - delivered into house for me. Polite and pleasant delivery man
Carpet exactly what I ordered and happy with it.
Will be using again

21 mars 2023
Logotyp för Carpets And More

Svar från Carpets And More

Thank you for your repeat business, we're delighted to be of service and that you're happy with your purchases - sounds terrific that your order was delivered early and that driver was pleasant. We look forward to welcoming you back!

Betygsatt 5 av 5 stjärnor

Customer service is top notch

Customer service is top notch, they noticed that we may have made a mistake with our order and reached out to confirm. We had indeed, they were happy to resolve on our behalf. Thank you so much!

20 mars 2023
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Svar från Carpets And More

Many thanks for your valued business and glad we could be of service! Don't hesitate to get in touch if you need anything else as we'd be delighted to welcome you back!

Betygsatt 5 av 5 stjärnor

If you know what you want

If you know what you want (the website is a bit clunky) you really can’t fault Carpets and More. Economic and very efficient!

16 mars 2023
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Svar från Carpets And More

Thank you so much for the valuable feedback! We are currently in the process of a massive upgrade to our website, soon customers will be able to enjoy browsing all the great products we have on offer seamlessly. We are delighted you are happy with our service and your order - we look forward to welcoming you back!

Betygsatt 5 av 5 stjärnor

Excellent service all round from start to finish.

Excellent service, from placing order to delivery. Communication superb and delivery exactly as promised. Thank you will order from yiu again for next requirements. Jayne Harrison

24 januari 2023
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Svar från Carpets And More

Thanks for your lovely review! We're delighted you're happy with your order, communication and delivery- we looking forward to welcoming you back!

Betygsatt 5 av 5 stjärnor

Great Experience

We have bought three carpets from the company now and all went very smoothly. Carpets weren’t in stock but we were kept informed and they arrived on the dates arranged

20 januari 2023
Omdöme utan inbjudan
Logotyp för Carpets And More

Svar från Carpets And More

Thank you very much for your repeat business and valuable feedback! We're delighted you are happy with the service and communication. We look forward to welcoming you back!

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service , helped us out a lot highly recommended. Not many suppliers left that you can count on but you certainly can count on carpets and more. Thank you

21 december 2022
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Svar från Carpets And More

Thank you for the great review - we're delighted you can count on us and look forward to welcoming you back!

Betygsatt 5 av 5 stjärnor

Highly recommended

Highly recommended - Akram and his colleague Jason provided exceptional customer service and very keen prices when I recently purchased 2 carpets. They provided me with regular updates and even chased up the delivery driver on the day of delivery to provide me an accurate time of arrival.

15 december 2022
Omdöme utan inbjudan
Logotyp för Carpets And More

Svar från Carpets And More

Many thanks for your lovely review - we're delighted you're happy with your purchase and the service received! We look forward to welcoming you back should you need anything else, we are at your service!

Betygsatt 5 av 5 stjärnor

Incredible service

Bought chevron parquet flooring for my living room and vinyl for our pantry and I am obsessed! Service, speed, delivery and everything else was super. Thank you!

4 november 2022
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Svar från Carpets And More

Thank you for your valuable feedback - great choice on the flooring! We're delighted you're happy with your order, the service and delivery! We look forward to welcoming you back!

Betygsatt 5 av 5 stjärnor

Would recommend carpets and more

First time using Carpets and More, small hitch with delivery but got sorted immediately and delivery made first thing next morning. Good communication from the team and great prices on carpet and underlay, what's not to like. Will use Carpets and More again. Thanks guys

8 november 2022
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Svar från Carpets And More

Thank you for your lovely feedback and valued business! We're delighted you were happy with the service and would shop with us again, we look forward to welcoming you back!

Betygsatt 4 av 5 stjärnor

Initially poor communication, but this improved

At the beginning they were awful with communication and I had to chase them. After a complaint this greatly improved and we even added an extra carpet to the order. Hopefully they have heard the complaint and have now improved.

31 oktober 2022
Omdöme utan inbjudan
Logotyp för Carpets And More

Svar från Carpets And More

Thank you for your valuable feedback, it is appreciated. We have taken this on board and we're glad the communication greatly improved, thank you so much for adding extra carpet to your order, we're delighted you're happy with it. We look forward to welcoming you back!

Betygsatt 5 av 5 stjärnor

How retail should be done.

Carpets were exact match to what we wanted, and more than half the price SCS quoted for same carpet.
Delivered quickly, and on time, and kept in touch every step of the way.
A credit to customer service.

11 oktober 2022
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Svar från Carpets And More

Thank you for the lovely review! We're delighted you are happy with your purchase, glad you were please with the delivery and communication - we look forward to welcoming you back!

Betygsatt 5 av 5 stjärnor

Brilliant from start to finish!

Brilliant from start to finish. Ordered our samples, which arrived the next day (good sizes too!) which helped us confirm our choices. We called to check stock, they were really helpful and confirmed the laminate we were after was in stock and helped us choose the right underlay for our floor. We placed our order online as advised. Couldn't have been easier. Our lovely flooring arrived in 3 working days, we had it fitted the following day by our fitter who was also impressed with the quality - we absolutely love it, transformed our lounge, kitchen and hall! Communication was brilliant from the team along the whole way and a special thanks to the delivery driver for calling ahead on the day and for being so helpful bringing our flooring inside. Already ordered more samples for carpets we are hoping to have for our stairs and landing from Carpets And More. Thanks again!

27 september 2022
Omdöme utan inbjudan
Logotyp för Carpets And More

Svar från Carpets And More

Thanks for the lovely feedback and valuable business! We're happy to help on your next project too!

Betygsatt 2 av 5 stjärnor

Don't trust delivery dates

The carpet itself and underlay is fine and the product is expected having seen samples elsewhere. The order process and delivery was not. When ordering, the website offers you a selection of delivery dates to choose from (great so far). Once product chosen and ordered and delivery date selected, you get an email from Carpets and More. This states someone will be in touch in approx. 2 weeks to discuss a delivery date, so effectively you have to disregard your delivery date and wait to be contacted (frustrating to say the least). After 1.5 weeks i emailed for a update and had no response (not great). I emailed again at just after 2 weeks and was told carpet would be available for delivery the coming Thursday or Friday. I chose Friday. Having waited in all Friday I got an email mid afternoon claiming they didn't have a large enough van available to make the delivery and it would be Monday afternoon. I had a fitter booked to fit the carpet first thing Monday so had to rearange fitting. Having not honoured 2 delivery dates, this was unnacceptable and caused unnecessary hassle for myself and family. On this basis I would not use Carpets and More again.

3 oktober 2022
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Svar från Carpets And More

Thank you for your valuable feedback. We're really sorry you experienced delays with your delivery. We do state at checkout that selected dates can't always be guaranteed and that our team will be in touch to book in. Some carpets take slightly longer to arrive as they come from Belgium such as your carpet, so these delays aren't exclusive to ourselves but in fact with all retailers. We do try to further advise customers as you mentioned we emailed to advise the two week lead time on this product. We're terribly sorry to hear the delivery failed on the Friday, and for any inconvenience caused by this, this is the last we wish for our customers and we are continually taking steps to further improve the delivery service and strive for the most reliable service for our customers. We're glad your carpet and underlay arrived nonetheless and you're happy with it, we hope you enjoy your brand new flooring for many years to come and thank you for your valued business. If you'd be happy to use us again we would be happy to offer you free delivery on your next order.

Betygsatt 5 av 5 stjärnor

Quality carpet I order 22m2 quality wool carpet

I order 22m2 quality wool carpet. The price was the cheapest I could find and delivery was quick and efficient. Based on my personal experience, I recommend this supplier.

7 september 2022
Logotyp för Carpets And More

Svar från Carpets And More

Many thanks for the lovely review - we're delighted you found the service efficient and that we saved you money, we look forward to welcoming you back!

Betygsatt 5 av 5 stjärnor

I ordered 3 samples

I ordered 3 samples, picked one and ordered 36m2. The sales person Jason was very polite and helpful from order to delivery. Delivery was on time and the driver was again very helpful. The chosen carpet was perfect. The cost was very competitive. I would trade with you again and recommend your company without question. Happy customer DW

8 september 2022
Logotyp för Carpets And More

Svar från Carpets And More

Thank you for the lovely review! We're delighted you're happy with your order, from the samples, the delivery and the finished product. Glad we could save you money too. We look forward to welcoming you back!

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