We recently had our trident hybrid flooring installed with Carpet Call. During the installation, they put beading on the kick-boards in the kitchen and around the kitchen island. Aesthetically, this f... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Roger De Melo from Carpet Call came and measured and gave us a quote for new blinds in our kitchen. We were greeted by this delightful young man with a big smile and a firm handshake. He was very prof... Se mer
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This review is for Luke, who installed my two sets of plantation shutters the other day. He was on time and reliable and his knowledge about shutters and installing them was A1. He had the solution... Se mer
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Najib visited my home, measured the rooms and gave me a quote. He was very helpful, knowlegeable, friendly and professionable. The installation team Thomas and Tharsan worked like trogans.! The whole... Se mer
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Företagsinformation
- Inredningsarkitekt
- också i
- Möbelaffär
About Us:
Skrivet av företaget
- Carpet Call is the largest 100% Australian owned and operated flooring retailer in the country. With over 40 years’ experience, we are based on providing good customer service with a free in-home measure, colour consultancy and product display allowing you the ability to make an informed decision before purchase. We source all our products locally and internationally, cutting out wholesalers and distributors to provide direct savings to you. Flooring can be a difficult and time consuming process. We like to think we make it as simple and as easy as possible. Carpet Call supplies all of your flooring needs, including carpet, timber, laminate, vinyl and rugs. So before you wall to wall, call Carpet Call – the experts in the trade!
Our Guarantee:
Carpet Call strives to ensure you receive the perfect flooring or rug design to suit your style, size and budget. We offer free flooring measures where our flooring specialists can visit you to test your favourite flooring samples in your own home. Carpet Call’s ‘try before you buy” policy also means you can experience our rugs in your own home, with no obligation to purchase. Our range, our service, our quality and our price are the reason why we are the No. 1 floor coverings retailer in Australia.
Kontaktuppgifter
3,9
Bra
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely fantastic experience
Absolutely fantastic experience from start to finish! The team at Carpet Call Preston were incredibly helpful when choosing the right carpet for our home — knowledgeable, patient, and genuinely focused on making sure we were happy with the selection.
Delivery was prompt and exactly as scheduled, which made the whole process stress-free. The installation team were professional, efficient, and took real care with the job. The finish is flawless, and the quality of workmanship really shows.
We couldn’t be happier with the result. The new carpet has completely transformed the space. Highly recommend for anyone looking for great service, smooth delivery, and top-quality installation!
29 januari 2026
Omdöme utan inbjudan
Svar från Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Poor. They don’t honour any warranty claims…
They don’t honour any warranty claims and blame it on the product manufacturers.
No after sakes service.
2 februari 2026
Omdöme utan inbjudan
Svar från Carpet Call
Dear Sage,
We’re very sorry to hear that your experience with Carpet Call did not meet your expectations.
Customer satisfaction is extremely important to us, and we take all feedback seriously. We would genuinely appreciate the opportunity to understand what went wrong and see how we can resolve this for you.
Could you please contact our customer care team at webreporting@carpetcall.com.au with your details, including your job number and the best way to reach you? Our team will review your concerns promptly and work towards a suitable solution.
Thank you for bringing this to our attention. We look forward to assisting you further.
This was my first time having carpet…
This was my first time having carpet layed following the death of my husband. I was very well looked after from the sales team who were supportive and understanding. We developed a trust and gave me the option of having split installations. This gave me the option to purchase a better-quality carpet from a deleted line. The carper layer did a great job and I am very pleased. Thank you
17 februari 2026
Omdöme utan inbjudan
Svar från Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Took ages to deliver
15 januari 2026
Svar från Carpet Call
Dear Norm,
Thank you for your feedback.
We understand how important timely delivery is and we’re sorry for any frustration caused. As noted, deliveries are handled by a third-party freight company, and your order was placed over the Christmas period when most courier services operate with reduced staffing and limited schedules.
Despite the seasonal constraints, your rug was delivered within our advised timeframe. However, we completely understand that delays — especially during busy periods — can be disappointing.
If you would like to discuss this further, please feel free to contact us at webreporting@carpetcall.com.au with your job details, and our team will be happy to assist.
Svar från Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
don't sign anything with this company…
don't sign anything with this company very sneaky and deceitful,charged 10 square metres more than I needed and so did there installers for leveling my house,have had nothing but trouble to get my money back.
5 januari 2026
Omdöme utan inbjudan
Svar från Carpet Call
Dear Roy,
We’re very sorry to hear that your experience with Carpet Call did not meet your expectations.
Customer satisfaction is extremely important to us, and we take all feedback seriously. We would genuinely appreciate the opportunity to understand what went wrong and see how we can resolve this for you.
Could you please contact our customer care team at webreporting@carpetcall.com.au with your details, including your job number and the best way to reach you? Our team will review your concerns promptly and work towards a suitable solution.
Thank you for bringing this to our attention. We look forward to assisting you further.
Great quality
Great quality, true to description and arrived when promised. Very happy with my purchase.
30 januari 2026
Svar från Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Very efficient and knowledgeable staff
Very efficient and knowledgeable staff, especially when the manager dedicated so much time and advice for us.
Appreciate getting great customer service. Thanks carpet call.
13 februari 2026
Omdöme utan inbjudan
Svar från Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Unacceptable Delays & Unprofessional
This has been an incredibly frustrating and unacceptable experience.
Our flooring installation began on 27 January and more than two weeks later our staircase is still unfinished. We were clearly told the entire job would be completed within three days — that promise was completely inaccurate.
Communication has been poor, reactive, and inconsistent. No proactive updates, no confirmation materials were ready before sending installers out.
To make matters worse, the unfinished staircase has been left with loose nails and exposed staples, creating a genuine safety hazard for our home, guests, children, and pets.
Extremely disappointed. This level of disorganisation and disregard for safety is unacceptable.
11 februari 2026
Omdöme utan inbjudan
Svar från Carpet Call
Dear Sheena,
We’re very sorry to hear that your experience with Carpet Call did not meet your expectations.
Customer satisfaction is extremely important to us, and we take all feedback seriously. We would genuinely appreciate the opportunity to understand what went wrong and see how we can resolve this for you.
Could you please contact our customer care team at webreporting@carpetcall.com.au with your details, including your job number and the best way to reach you? Our team will review your concerns promptly and work towards a suitable solution.
Thank you for bringing this to our attention. We look forward to assisting you further.
Svar från Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Don't shop anywhere else for your…
Don't shop anywhere else for your flooring!! Prices are very reasonable and the service was fantastic! Tom, the floor layer was due to arrive for the job at 9am, he was here at 8.59! Bloody great for a tradie to be on time. He did a amazing job. Roger the owner, was very hospitable and prompt! Family owned is much better than big companies! Thanks again carpet call, Minyama
Regards janet
12 februari 2026
Omdöme utan inbjudan
Svar från Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Never again will I order from Carpet Call
I was delivered a different colour rug from the one I ordered. Unable to wrap rug back into original packaging to return it and was exhausted with the whole process. The delivery system kept notifying me the rug was coming within an hour and never showed up. Had to complain to receive it. Took 4 days of waiting.
4 februari 2026
Svar från Carpet Call
Dear Gina,
Thank you for your feedback. We’re sorry to hear about your experience.
Please note that our deliveries are managed by a third party courier service.
We would appreciate the opportunity to look into this further for you. Could you please contact us at webreporting@carpetcall.com.au
with your order details so we can investigate and assist?
Got what I ordered in a timely fashion
Got what I ordered in a timely fashion. Seem to be a good carpet
28 januari 2026
Svar från Carpet Call
Thank you for the wonderful 5-star review! We’re so happy to hear you had a great experience and appreciate you choosing Carpet Call.
No 1 Sales Guy Mr Felix
No 1 Sales Guy Mr Felix, Excellent knowledge of carpets with friendly advice.
I will recommend Mr Felix as he tryed to get the best outcomes and service for you.
He measured up and will have the carpets installed in a week.
Thanks for Carpets call for the professional service.
6 februari 2026
Omdöme utan inbjudan
Svar från Carpet Call
Thank you for the wonderful 5-star review! We’re so happy to hear you had a great experience and appreciate you choosing Carpet Call.
Very slow service so frustrating to…
Very slow service so frustrating to even talk to them and also very rude
29 januari 2026
Svar från Carpet Call
Dear Nawal,
We’re sorry to hear about your experience and the stress this caused. This isn’t the level of service we aim to provide.
Your rug was delivered within seven days and was later returned to the store to be upgraded to a larger size.
Svar från Carpet Call
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a great experience with our team. Providing quality products and friendly, professional service is what we’re all about, and it’s fantastic to know we delivered that for you.
Was extremely disappointed with level of customer service…
Was extremely disappointed with level of customer service. Ordered indoor shutters for 4 windows in mid April 2025, and was advised they would be ready to install by mid August 2025 which was on track. However measurements for one window was completely wrong and another shutter needed to be reordered and told we had to wait another 4 months. Had to constantly chase up and was told over phone call it would be a priority to be installed before Christmas which did not happen as installers were booked out. Come January after more unanswered phone calls and emails, we were forced to go to office / warehouse for a response and resolution, which staff eventually found order at the end of the day. Still took another 2 to 3 weeks of us following up with phone calls for the job to be completed on 2 February 2026, almost one year after original order was placed. This was completely unacceptable given we had paid in full and was left up to us to constantly follow up. Although there was no issue with the product or installation will not recommend Carpet Call to anyone.
2 februari 2026
Omdöme utan inbjudan
Svar från Carpet Call
Dear Janice,
We’re sorry to hear about your experience and the stress this caused. This isn’t the level of service we aim to provide. Please email your job details to webreporting@carpetcall.com.au so we can investigate and assist further
Terrible customer service.
Terrible customer service.
Blinds delivered were different to what I ordered and one was the completely wrong colour.
Was told that the blinds were not able to be made to the specification that I had ordered despite being told by their blind specialist they could.
The wrong coloured blind was due to be remade…5 weeks after paying in full blind is still not remade and operations manager and area manager are not responding to emails.
Very disappointing customer service and after care.
Once your money has been taken the service disappears!
Would not recommend if you live in Perth
22 december 2025
Omdöme utan inbjudan
Svar från Carpet Call
Dear Sarh,
Thank you for taking the time to leave feedback. We’re sorry to hear your experience didn’t meet expectations, that’s not the standard we aim for. We’d really like the chance to look into this and see how we can make it right. If you’re open to it, please contact us at webreporting@carpetcall.com.au with a few more details.
Leigh Taylor
Leigh Taylor , was a great sales rep for the company we have been purchaseing from Carpet call all our blinds the last 2 years and Leigh has been by far the best rep we have had come out to quote. he was a no fuss no stress man and made the process so easy for us to go ahead with them again !
2 februari 2026
Omdöme utan inbjudan
Svar från Carpet Call
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a great experience with our team. Providing quality products and friendly, professional service is what we’re all about, and it’s fantastic to know we delivered that for you.
Harley was great to deal with
Harley was punctual, knowledgeable, professional with his communications and lovely to deal with. Really great experience.
2 februari 2026
Omdöme utan inbjudan
Svar från Carpet Call
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a great experience with our team. Providing quality products and friendly, professional service is what we’re all about, and it’s fantastic to know we delivered that for you.
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