Carpet Call Omdömen 

Carpet Call are an absolute joke.

DO NOT USE THIS COMPANY!!!

***Edit: March 01 2026***
I did exactly what Carpet Call said to do in their computer generated reply and suprise suprise nothing was done.
They are just another dodgy company that are happy to take your money. They do a crap job and dissappear into the night. With a bit of luck you will go broke... Fingers crossed.

I recently had them install timber look vinyl flooring in my house (biggest mistake of my life) and the job they did was disgraceful.

The cowboys they sent up from Sydney were absolute butchers.

Firstly they refused to start the job unless I paid another $1800 (cash) which I begrudgingly accepted. That brought the price up from $6100 to $7900.

They damaged freshly painted walls, left ardit on walls, skirting boards, windows and blinds, trashed the door frames where they cut into them, used silastic to fill up the gaps where the vinyl wasn't cut properly. It wasn't even the correct colour.

They left a mess behind when the job was completed.

The levelling job they did was garbage. It's uneven, there's lumps in the floor, gaps everywhere around the edges that they blamed on the walls being out of square.

They turned up late both days, came unprepared and had to go and buy floor leveller as well as equipment to do the job. It was like it was their first day at doing this type of work.

Save yourself the headache that I had to endure and get your flooring from a reputable company with PROPER installers.

I will NEVER recommend Carpet Call to ANYONE, EVER.

Mia, Max and their team installed the new hybrid flooring in my home. The end result is awesome. They took the time to ensure that the work was completed properly. I really appreciated their efforts. Thank you guys.

Very pleased with rug purchase. Little disappointed with time it took to be delivered.

Extremely disappointing experience. I was never informed the installation would take multiple days and was asked to select only one install date. I had strata approval for one day only and had already booked non-refundable removalists to arrive the next day. I was only told the job would take longer when the installer arrived. The Moore Park store manager came to my apartment to give a quote and fully understood the scope of the work.
This caused major stress and forced last-minute changes, resulting in damaged tiles being left in place and uneven flooring throughout the apartment. I also paid for kitchen flooring and labour that were never completed.
Poor communication, incomplete work, and a sub-standard result with financial loss. I would not have proceeded had I been given accurate information upfront.

We were always made aware of the progress or our order 100 per cent!

Roger at Minyama QLD was friendly, courteous and efficient. I was looking for a 12 metre hallway runner and Roger found me the most perfect, amazing quality carpet within minutes. Thanks Roger!

Easy to deal with, rapid delivery. Happy all round.

Avoid this store.

I experienced aggressive, misleading and completely unacceptable behaviour from Carpet Call Bankstown and their blinds division.

A staff member named Jerome rang me and aggressively demanded payment. When I stated that both sales representatives had told me the balance would be payable after installation, he repeatedly called me a liar. He then threatened to charge my credit card without my consent, despite me clearly objecting. I never authorised my card details to be stored.

He refused to provide a manager’s details or transfer me to a supervisor and spoke over me throughout the call.

The same conduct occurred with the blinds representative. In both cases:

Payment terms were misrepresented

Terms and conditions were not properly explained

I was rushed into paying a deposit

The area manager later confirmed:

The carpets have not been cut

The blinds have not been made or correctly measured

A refund would not be provided — only store credit

I did not sign the blinds quote, yet a deposit was taken. The signature on the carpet quote is not mine, and I did not authorise or agree to that quote or payment.

Head office refused to help.

This conduct raises serious concerns around misrepresentation, unauthorised use of payment details, and fraudulent documentation. I am now pursuing chargeback and consumer protection options through my bank.

Based on my experience, do not deal with Carpet Call Bankstown.

Paul
DO NOT USE Carpet Call
My flooring was layed so badly that there are gaps appearing between a lot of the joins.
I approached the store where I purchased this from and they were not interested. So I had another company look at it and was told that alot off the flooring Will have to be relayed. Another cost to me extremely not happy

Thank you to Mauricio in the Penrith store homemaker centre who helped me decide on my floor rugs, a funny and helpful salesman, my kids and I thought he was very helpful and friendly. Thank you so much for your support and friendly advice. Although you were not there when I collected my final hall runner on Thursday the 22nd of January 2026, I did mention you to another sales person to pass on my message of gratitude to you. Thanks again, and good luck to you. 😊

Kai went above and beyond to bring my design vision to life. He was patient, highly creative and addressed any questions or concerns I had in a timely manner. I could not be happier with the service he provided, particularly his attention to detail with the honeycomb blinds and sheers in our master bedroom. Thank you so much!

Easy to navigate the website and choose the best mat for our needs.

Had a wonderful recent experience with Max and Mia who completed my levelling and flooring. They were a pleasure to deal with, communicated clearly, cared about what they were doing for us and how we felt and completed a wonderful job!

Thanks Max and Mia !

Goods as described and delivered as promised in good condition - will order again from Carpet Call

Josh and Jordan were absolutely fabulous. Great service, met my expectations and provided a great deal. They are always so friendly were talking with them and there is nothing they won't help you with.
Thanks Jordan for coming around to our house and making sure we received what we paid for. Really good to see a company that goes the extra mile. Really appreciate the customer service.

Recently had some flooring organised for our rental property and Jason at the Tuggerah store was initially very helpful. Once we signed and ordered, different story....not helpful, rude and just basically didn't give a "#$ot! Any questions asked were met with short, rude replies and as though I was being a bother or annoying! Would not recommend "Him" anyway, but maybe other staff are more customer service based...not that hard!

Order on line , their response to my request and notification was very quick, received the product in a couple days!

He’s great very helpful & honest.

Great quality rug and the price and delivery were both fantastic. It was really great buying from Carpet Call and definitely will do so again in the future.

Excellent service, nice rug