Carpet Call Omdömen 

Its a pity I can't give 0 stars. I ordered and paid 50% for blinds to be installed.. In early June 2026.. Its mid September, and no install as yet, just lie after lie after lie, from the staff in head office who do the co-ordinating. They nominate a date, for install, finally.. Then don't even have the common courtesy to advice, they are even going to turn up. you guessed it they were a no show!

I took the day off to make sure they had full access to the house. Nothing Nada..

One of my kids is a shift worker, and let me tell you when your working night shift and no curtains or blinds on the windows... its hard to get the body to focus on sleep.

Tried the aluminium foil on windows, trick, but after 2 months, the windows were so badly messed up that need to replace the glass..

Totally unacceptable.. Would not recommend Carpet Call for anything..

update 16.9.26. It has now come to my attention that Carpet Call is largely franchised and there is no email address. Other than the local number which has been called several times, with no help, there is no other communication method. Disappointing that there is such poor customer care, this is how much a customer means to them.

UPDATE: The business replied asking me to email them at webreporting email address as in their reply below. However, this email address is invalid and my message bounced back as undelivered 3 times.

This highlights the exact issue I am facing: it is incredibly difficult to contact this business. They have no transparency, no accountability, or a working customer service email address.

The salesman who came out to do the measure is using a personal Gmail account for professional correspondence.

The quote lacks transparency and relevant information such as the salesman confirmed that assistance will be provided to move furniture around, however, this is not mentioned in the quote.

I would like to resolve my original issue, but the company needs to provide a legitimate, working channel for communication.

I am very disappointed as it is hard to contact anyone and the admin girl at MINYAMA IN SUNSHINE COAST just kept saying she cannot do anything and did not even take time to listen. What is their role?

I had requested for hybrid floor quote and today and got pressured into giving my card details for deposit when I was not ready and still in the quote stage. I rang back immediately to say hold off as there will not be enough money for full payment as I was just looking for quotes but girl at admin most unhelpful. Did not even try to resolve or listen. Seemed very inexperienced. Managed to speak to the salesman who kept saying payment went through and was not listening to anything I was saying. He said he will call back to cancel and still waiting. I called back Minyama office but girl said same thing, he is busy will call back and she hung up. Such poor customer service, how do they stay in business. I was not given total square meterage you measured, and thickness of the hybrid plank priced up?

Dear Carpet call, I am unable to send you email on the email address you provided below in your reply. Please give valid email. Just as I said it is very hard to contact Carpet Call.

Jay at the Cannington Store was very professional and made the process of in-home service very easy. I would highly recommend Carpet Call for quality, price and service. Marian

Had out top floor carpeted including stairs. Then we had timber flooring downstairs. Where the carpet met tge timber floors downstair someone had to return to 'pull' the carpet to the timber floor to finish off. Then started to feel nail through stair carpet. Mutliple messages to Auburn store and mutiple calls to their Head Office. Ignored by Auburn and promised to have it fixed by Head Office and nothing is done. My suggestion find use another company.

An update to this review. Carpet Call eventually helped me. It is difficult to get assistance but if you persist, you will get that help. The process could be a lot easier. Only having one person in Australia who can help with online orders which have gone wrong is not ideal. I have now received my Quattro mop.

I ordered a Quattro mop. Instead, I received someone else's order of replacement mop pads. I have tried to resolve this and get my mop sent to me but have been stonewalled by Carpet Call. I have left multiple messages to try to communicate with the person responsible for online orders but she has not got back to me. I have spoken with multiple other staff but they have been reluctant to help me. I asked for an email address of where to complain and was not availed of this. If something goes wrong Carpet Call will not help you. Avoid this company.

Great staff at all three places that I spoke to and my order was completed and posted very quickly

I have to say how very happy and pleased I am with the services from Carpet Call. The staff are so professional and friendly. I had new vinyl laid in my bathroom and laundry from them. They did a wonderful job. The two tradies were just so nice and respectfull, and would highly recommend them. I also had plantation shutters installed throughout the house. Geoff did a fantastic job. Lovely guy and very professional. I was kept informed of everthing at all times, and not to mention the price was very good. I wouldn't hesitate to highly recommend Carpet Call for any floor or window coverings that you maybe looking to purchase.

Delivery was fine, the mop worked fine twice won't work now. Have followed all troubleshooting still won't work.

Great price on a new sheepskin which was delivered very fast and seems to be a very high-quality

We had to return a carpet as colour was not what we anticipated from online picture. Initially emailed to find process for this and have no record of response. I phoned your normal number and was told somebody would ring back. Got a missed call on weekend but no message was left. Visited a local store to check available suitable colours in Narre Warren and Ramen was great, and is helping with exchange. Kudos to him.

Item was exactly as advertised and shipped very fast. Communication was great.

Chris, Harley and the team were excellent throughout- the process so far has been seamless and efficient with ongoing communication throughout.

If I could give zero stars, I would. Save yourself the headache and take your business anywhere else.

I attempted to cancel a simple rug order less than 24 hours after placing it. Crucially, the order hadn't even been placed with their supplier yet—that wasn't scheduled to happen for another four days. Canceling at that stage would have cost the store exactly zero dollars and zero effort.

Instead of displaying basic business logic or decent customer service, they flat-out refused to issue a cancellation or refund, citing a rigid "change of mind" policy.

Hoping for a reasonable resolution, I escalated the matter to management. That was a complete waste of time. Management was completely unhelpful, inflexible, and hid behind policy guidelines rather than treating a customer with fairness. To refuse a cancellation within 24 hours on an item that hasn't even been processed or ordered yet is absurd and purely predatory.

Carpet Call Belmont clearly cares far more about grabbing your money than building customer loyalty or doing what is right. Once they have your payment, you are dead to them. Shop somewhere that values transparency, basic fairness, and actual customer care.

The rug I ordered was delivered quickly & was exactly how it looked in the pic'. I think it's a beaut rug for a great price. Thank you.

Where do I start? Firstly sales promises were not matched by abysmal installation issues and communication to Carpet Call once these problems were raised. Following a discussion and promises of the best team of installers to rectify the issues it was a further 2 days of constant monitoring and getting the installers to fix their problems. The "manager"of Carpet Call was only interested in getting the rest of his money instead of fixing the shitty problems. He is essentially not even bothered to come to site, inspect the works and hear the concerns we have around the quality of work that they did. Now we are at an impasse because the "manager" will discuss in person and refuses to believe his installers work practices were substandard and that therefore we should accept further continuation with the second phase of work with them unless we pay everything now upfront.

IF I COULD GIVE NO STARS I WOULD,
Read the Terms and Conditions mentioned for curtains and shutters, don't let them flick past the T&C's and get you to sign .
Read each and every terms and condition , do not trust their words, as they said to us that they would hold a price provided we put a deposit down while we got other quotes, and 2 days later we tried to cancel, they then said it was outside of their timeframe when the salesperson told us we could cancel within 2 weeks with a full refund. Signed on a Saturday and tried to cancel on the following Tuesday

3 months later, and after going through consumer affairs, emails back and forth and instead of them letting it go, they denied us a refund. We told them we simply did not want them to do the job because of all the terrible reviews we came across.
We eventually got our refund less $1,500.00. They did not do a check measure, no materials were ordered and the lies and crap we got from Carpet call management, well lets say we dodged a bullet and it was worth the $1,500.00 not to get stuck with them doing the job. (You only have to read the reviews on blinds and shutters to understand) Don't make the mistake we made. MY ADVICE: STAY VERY CLEAR OF THEM.

Lawson at Carpet Call Jindalee is a really helpful and friendly person to deal with. Been there a few times and he is always a great wealth of knowledge and bends over backwards to help. Recommend going there if you need professional and reliable service

Our carpet is faulty and is causing big waves . Mind you installation was 14 months ago .we have contacted them mulitple times. And they our doing everything not to uphold warranty as website states 10 years. The Carpet cost 20k. The worst customer service ever .Buyer beware
Next step will be fair trading